Highly motivated Information Systems student at The University of Alabama at Birmingham (UAB) with a focus on Cybersecurity Management seeking an entry-level Information Security Analyst position. Leveraging strong analytical and problem-solving skills honed through an IT administration internship experience.Experience:IT Administration Internship: Played a pivotal role in ensuring smooth technology operations and bolstering security measures.Provided comprehensive support for all onsite and offsite technology, optimizing hardware and critical factory equipment functionality.Maintained uninterrupted network access and connectivity, adeptly troubleshooting issues to minimize downtime.Assisted users with essential applications, enhancing their productivity with the Microsoft Office suite and other key tools.Efficiently managed and resolved incoming tickets, prioritizing tasks to address critical issues promptly.Facilitated seamless employee onboarding by setting up workstations and managing software access. Ensured data security during offboarding.Demonstrated strong organizational skills and adaptability by effectively managing multiple tasks concurrently.Education:Bachelor of Science in Information Systems with a Concentration in Cybersecurity Management - UABDriven by a passion for leveraging technology to mitigate security risks and protect digital assets. Eager to apply my academic knowledge and practical experience to contribute to a collaborative security environment. Committed to continuous learning and professional growth in the dynamic field of cybersecurity.
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Pc Support SpecialistInfirmary HealthMobile, Al, Us -
Brand AssocaiteBest Buy May 2021 - PresentDeveloped and implemented customer service strategies that resulted in the best company customer satisfaction score. Trained over 20+ new and existing employees to support knowledge and skillset. -
Information Technology AdministratorJep Management Inc Feb 2024 - May 2024Key Responsibilities: 1. Technology Support: Provide comprehensive support for all onsite technology including PCs, printers, specific factory equipment, and other associated hardware. 2. Network Maintenance: Ensure consistent network access and connectivity for all users, troubleshooting issues as they arise. 3. Software Assistance: Assist users with Microsoft Office suite and other critical applications, ensuring they can make the most of these tools in their daily tasks. 4. Ticket Management: Efficiently manage and address ticket queues, ensuring prompt response and resolution of all incoming issues. 5. User Onboarding and Offboarding: Handle the technical aspects of bringing new employees onboard, from setting up their workstations to ensuring they have access to necessary software. Similarly, manage the offboarding process, ensuring company data remains secure. 6. Prioritization and Organization: Manage multiple tasks and responsibilities concurrently, effectively prioritizing to ensure critical issues are addressed in a timely manner.
Robert Jacques Education Details
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Information Systems -
General Studies
Frequently Asked Questions about Robert Jacques
What company does Robert Jacques work for?
Robert Jacques works for Infirmary Health
What is Robert Jacques's role at the current company?
Robert Jacques's current role is PC Support Specialist.
What schools did Robert Jacques attend?
Robert Jacques attended University Of Alabama At Birmingham, Coastal Alabama Community College.
Who are Robert Jacques's colleagues?
Robert Jacques's colleagues are Kino Servin, Jon Dejager, Justin Barron, Jennifer Jimenez, Beth Smith, Adrienne San Jose, John Berry.
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Robert Jacques, MBA
New York, Ny2yahoo.com, standardandpoors.com -
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Robert Jacques
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