Vice President And General Manager
Steered a global team of 140 direct and 210 matrixed individuals, managing a $150M budget across sales, marketing, and R&D, launching four service offerings that positioned the company as the 2nd largest global ITSM SaaS provider. Developed the business plan and GTM strategy, forged key partnerships with HCL and Salesforce.com, and oversaw a $4.4M marketing budget, generating over 5,000 leads quarterly.• Achieved $145M in Annual Contract Value with a 74% competitive win rate and a 100% renewal rate within 18 months.• Onboarded over 250 customers within 18 months post-launch, generating $145M in Annual Contract Value, a 74% competitive win rate, and a 100% renewal rate, leading SaaS enablement partner programs with top industry players such as CSC, Dell, Cap Gemini, and Accenture.