Rob Knapp Email & Phone Number

Chesterfield, Missouri, Us

By delivering process improvements, designing IT/engineering strategies, and upgrading requirements I streamline technical operations in alignment with company goals. This extends to providing strategic direction and technical leadership, while leveraging ML techniques to increase operational efficiency.Currently, I lead 3 international teams consisting of 25 developers, maintaining open lines of communication, while nourishing stakeholder relationships, both internally and externally. Additionally, I routinely evaluate operating costs, performance, and productivity based on IT infrastructure and systems analysis. Rolled out AI-based processing of incoming fax data, decreasing human processing time.Embedded Jira Service Management into the support process, reducing support teams' time to first email by 50% in 6 months. Launched CI/CD organization-wide, lowering deployment overhead by 30%. Managed development and engineering of 4 product lines, including Patient Engagement, Benefit Verification, UltraTouch Verify PA Management, and UltraTouch Engage. Increased use of real-time alerts via email, SMS, and Slack successfully driving up-time and customer satisfaction.

New York, New York, Us

On behalf of my client, I delivered solutions focused on optimizing business processes, including leading the modernization and improvement of operations at a local retail chain.Headed a robotic initiative, including integrating robot data feed to reduce shelf out-of-stock and improve inventory management.Led an 8-member team in driving an increase in sales and customer engagement by leading the development of a new promotion engine used in grocery and convenience stores.Project managed a data migration for an MTO system, part of an ERP software transition for a convenience store business, ensuring seamless integration and functionality.

Cinnaminson, Nj, Us

I ensured system scalability and performance by managing projects focused on developing high-quality software solutions, including engineering a proof of concept and pilots for technological and architectural prototypes. Throughout this time, I led 6 developers in enhancing the user experience based on insights, while mentoring smaller teams of one to two developers focused on user experience, porting old code to .NET, and web development.Built API microservices and data models for data analysis and reporting systems, effectively lowering human labor.Developed a client-facing system interface, integrating legacy data with a new system using .Net Core and JSON schemas which reduced new client onboarding time.

As liaison between sales, marketing, research departments, and customers, I opened lines of communication and ensured all disciplines were on the same page. In addition, I assisted the sales team by leading demos and technical discussions with prospective customers.Furthermore, I improved system interfaces and documentation, streamlining the technical support process, and provided tailored technical solutions, resulting in higher customer satisfaction. As text-to-speech projects unfolded, I collaborated with internal experts, administering data cleaning and text preparation support. Engineered a web management interface for Voci VBlaze which decreased customer training requirements. Facilitated integration with customer systems by creating RESTful API for speech-to-text API. Headed efforts to automate portions of an ML pipeline in support of an initiative to reduce the costs of training new speech to text models.

Cinnaminson, Nj, Us

Provided with a competitive advantage by engineering improvements to an internal Laboratory Management System. Throughout the project, I engaged with customers, gathering their requirements and creating an architectural design.Initiated a system to grow storage dynamically as part of an internal paperless initiative, which created a distributed file system based on WebDAV.Executed a pilot project using geographic information and analysis results to locate clusters of positive asbestos results, allowing for additional marketing to identified regions.

Throughout multiple projects, I interfaced with project owners to gather requirements, design architecture, and coordinate developer priorities, contributing to their success. Managed the re-write of Virtual International Collaboratory open-source software connecting international researchers in neuroscience, psychology, and education to initiate new research projects: “Collaboration Matching Service.”

Helped develop software to assist in shipment storage and logistics.

Led development of an end to end encrypted suite of collaboration tools including Video, Remote Control, Shared Media and Messaging

New York, Us

Consultant providing web development at several companies in the Raleigh-Durham area. Used technologies including Oracle, MS-SQL Server, Visual Basic, ASP and others.

Pittsburgh, Pennsylvania, Us

Key developer on commercially available LIMS system, also provided in-house support to commercial and home-grown LIMS systems.

Provided general IT and software development services to wholesale jewelry company

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Science - Bs, Physics