Rebecca Novetsky work email
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I am passionate about helping others through teaching (software, skiing, and beyond), coaching (Girls on the Run), and continued support. I love when others have their aha moment and everything clicks. I enjoy learning, growing, and process improvement to make things streamlined. There is immense value in what others can teach us and being open and willing to listen builds bridges.As the founding member of the North American Customer Success Team, I built the customer success platform from the ground up. I developed the training curriculum and supporting materials for XRF lab equipment and supporting SaaS software. I managed over 100 US based and International Customer Accounts in various industries including: Academia, Government, Automotive, Manufacturing, Semiconductor, and Pharmaceuticals. I implemented a customer feedback initiative to establish success metrics.I increased sales of a key account by 700% through training and on-going product support. Through active listening, understanding the customer’s evolving needs, and being the internal voice of the customer, I cultivated immense trust to help grow this key account. I oversaw a technical product portfolio of Elemental and Physical Reference Materials including over 5000 parts. Working alongside R&D, Operations, and Marketing teams, I brought over 100 new products to market. I educated the Global Sales and Support teams with technical knowledge to best position them to offer new and existing portfolio. I resolved a difficult issue with a client during an onsite visit when an upgrade unexpectedly broke the system. I tried troubleshooting, reinstalling software from scratch, and contacting the overseas technical team to no avail. The next day I returned with an active plan to try more troubleshooting efforts and if unsuccessful then to return the product to the factory. The customer was provided with a loaner unit until the issue was resolved satisfactorily. My areas of expertise are Continuous Product and Process Improvement, Strategic Problem Solving, SaaS Customer On-boarding and Training, Technical Documentation, and Pre-Sales through Post-Sales Technical Product support. I have experience using Asana, Salesforce, Zoho, Tableau, Teams, Webex, Zoom, and IFS.
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Founder And HostNext HireWashington, Dc, Us -
FounderRebecca Novetsky Consulting Nov 2023 - PresentRebecca Novetsky Consulting was founded to help tech startups provide their customers the best possible experience. Bridging the Gap between Engineers and End Users. -
MemberCustomer Success Collective Aug 2023 - PresentSan Francisco, UsThe Customer Success Collective is a global community of customer advocates. Driving excellence in customer success. One interaction at a time. -
Client Success Account ManagerSteris Feb 2024 - Sep 2024Mentor, Oh, Us -
Global Product Manager, Strategic AccountsLgc Industrial Jan 2022 - Dec 2022Manchester, New Hampshire, Us• Engaged monthly with key enterprise accounts in partnership with Sales to ensure and enhance customer satisfaction.• Created and presented technical product and marketing materials to key internal stakeholders including C-level executives via webinars and product documentation. • Cross-functional collaboration with Engineering, Operations, Sales, and Marketing teams on product roadmaps, propositions, and announcements to bring over 100 products to market. • Oversaw Elemental and Physical Reference Material Product Portfolio of over 5000 SKUs, technically and commercially. • Led project focusing on optimization of manufacturing processes to increase revenue and reduce waste. -
Project Coordinator, Client RelationsPlaythinks 2020 - 2020Chicago, Illinois, Us• Executed change management strategies during transformation of existing training program to online portal resulting in increased enrollment by 60%.• Supervised multiple projects using Asana while effectively managing stakeholders to ensure project success. -
Applications Specialist, Customer Success ManagerBruker Axs 2013 - 2019Karlsruhe, De• Founding member of the Customer Success Team and built the customer success platform from the ground up. • Account Manager of 100+ clients, including multiple enterprise and strategic accounts, providing strategies and support to maintain strong customer health. Clients included Google, Amazon, Microsoft, and government.• Achieved a 700% increase in key customer sales and contract renewals through training, and ongoing product support. • Developed curriculum and taught customized multi-day on-site software and lab equipment user training to US and international groups of 2-20. Supported training initiative through the creation of procedure guides, videos, and updated manuals. • Organized and led first US based advanced user schools focused on expanding customer knowledge, networking, and collaboration leading to a growth in sales over 1M USD. • Led product demonstrations and XRF research presentations at multiple trade shows and conferences to crowds of 60+ people to increase product visibility and customer engagement. • Facilitated semiannual training for service and sales departments to transfer knowledge and expertise of instrumentation to help with customer acquisition, satisfaction, and retention. • Created initiative for customer feedback following training sessions to establish KPI and success metrics and focus on improvement and proactive solutions.Conference Presentations:“Characterization of Food Contaminants through Micro-XRF.” Denver X-Ray Conference, 2017.“Bruker M4 Tornado.” RJ Lee Workshop, 2017. -
Applications ScientistOlympus Ims 2010 - 2013Waltham, Ma, Us• Presented and trained production and service departments monthly on newly implemented software and hardware features. • Executed custom setups for handheld and benchtop X-Ray Fluorescence (XRF) analyzers. • Oversaw and tracked progress of broken production instruments, and troubleshot broken units to assist in expedited shipping. -
Ski InstructorNashoba Valley Ski Area 2009 - 2013UsTaught beginner to advanced skiers from preschool-age to adult to ski and help to improve upon their current skiing abilities. -
Assistant ResearcherMarine Science Center, Northeastern University Aug 2008 - Jan 2009• Studied methods of analysis of lobster neurons.• Created customized LABview oscilloscope program to display and test functions of Electronic Neurons to be implemented in robotic lobsters.• Modeled walking patterns on Electronic Neurons and Electro-Chemical Synapses.
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Research InternMohanty Research Group, Boston University Jul 2007 - Jan 2008• Researched previous methods of testing and analyzing antiferromagnetic properties.• Designed and fabricated nanoscale samples, tested samples, and analyzed data. • Assisted graduate students with graduate research projects. • Documented and presented research and experiments. • Studied and designed Mirco-Electro Mechanical Devices (MEMs).
Rebecca Novetsky Skills
Rebecca Novetsky Education Details
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Northeastern UniversityMathematics -
Tufts UniversityApplied Math
Frequently Asked Questions about Rebecca Novetsky
What company does Rebecca Novetsky work for?
Rebecca Novetsky works for Next Hire
What is Rebecca Novetsky's role at the current company?
Rebecca Novetsky's current role is Founder and Host.
What is Rebecca Novetsky's email address?
Rebecca Novetsky's email address is re****@****ker.com
What is Rebecca Novetsky's direct phone number?
Rebecca Novetsky's direct phone number is +160827*****
What schools did Rebecca Novetsky attend?
Rebecca Novetsky attended Northeastern University, Tufts University.
What skills is Rebecca Novetsky known for?
Rebecca Novetsky has skills like Labview, Matlab, Python, C++, Html, Sem, Xrf, Mac, Windows, Spectroscopy, Statistics, Data Analysis.
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