Ralph Justin Macarat Email & Phone Number

United States

• Works IT support remotely (Support Based in US)• Ticket escalation • Server Management and troubleshooting (Physical Servers and Virtual Machines)• Server Roles Management -Domain Controller -Terminal Servers -File Servers -Application Servers -Database servers• Security Operations -Huntress Alerts -Field Effect (ARO) -Keeper, Quickpass, Passportal -Responded to high incidents• O365 admin -AzureAD -Exchange Admin -Microsoft Defender• Firewall management -Sonicwall (Admin Console & VPN Client) -Fortigate• Respond to server offline alerts -Solarwinds -Ticketing System (Connectwise Manage) -Automate Control -Connectwise RMM• Patch Management -Manual Patching -Automation Script -3rd Party (Ninite)• Backups Management (Veeam Agent for Windows, Veeam BDR)• Supports End users (hardware, software, email, printer issue)• Network Troubleshooting• 3cx Phone System Troubleshooting• Antivirus Security Management

Cebu, Central Visayas, Philippines

• Provides Technical assistance to users (hardware, software, printers)• Responsible for answering queries regarding Technical stuff• Addressing system and user issues in a timely and professional manner• System Administrator• Server maintenance (Application and File server)• CCTV• Networking Management• Sublimation Printer• Cable Management• Created our own Website and maintainedhttps://habagatoutdoor.com/• Manage Shopify, Lazada inventory and answering customer's question and concerns

Cebu, Central Visayas, Philippines

• Supports day to day with client's issue on their Quickbooks for Payroll• Do technical stuffs that's hindering Payroll program from running• Did Sales and talk with Client with their inquiries for Payroll• Manage and made corrections on their Payroll if it has a discrepancy• Handles Customer's account information, transaction and etc.