Rebecca Mackey, Aphr Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Responsible for supporting the Human Resources department in various administrative tasks including: HRMS data entry (Ultipro), recruitment (UKG ATS), onboarding, benefits, PTO leave recordkeeping, vaccine confirmations, exit survey data tracking, payroll deduction audits, employee recognitions on intranet, unemployment claim research and verifications, and general HR areas.

Portland, Oregon Area

Managed team of 8-12 employees responsible for the areas of retail, admissions, art exhibitions, onsite membership sales, and related guest experience for 175,000 visitors annually, accountable for an average combined revenue stream of $1.6 million.Promoted to expanded department director May 2021. Consolidated front gate visitor services, retail operations, and safety into one unit. Redesigned staff training and instituted job rotation to build skills and alleviate scheduling gaps.Created, communicated, and enforced internal and public-facing safety policy, procedures, and documentation, including ongoing COVID-19 updates based on CDC, OSHA, and Portland Parks & recreation guidelines and organizational best practices.Administered new CRM database, adding in conversion of POS module and related web updates, provided further integration of systems and streamlined reporting.Analyzed historic market and visitor data trends to optimally adjust pricing and hours of operation. Boosted departmental KPIs, raising attendance 20%, admissions revenue 32%, art sales 130%, spend per visit 25%, and achieved average shop sales of $1,500 per square foot.Created, updated, and posted job descriptions. Coordinated and conducted interviews and collaborated with HR & Finance team for onboarding and orientation of new hires. Trained staff on payroll systems and PTO policies; approved and submitted payroll for authorization.Administered CRM software conversion project for mandated timed-entry ticketing and membership database, completed in 10 weeks as part of site re-opening plan. Directed related IT contractors and payment processor vendors, equipment installation, concurrent with challenges of limited staff, relocation of retail shop, and revision of guest experience due to pandemic.Supervised all aspects of retail shop and art exhibition program, including budgeting, vendor and artist procurement and contracts, purchasing, merchandising, and managing inventory levels.

Portland, Oregon Area

Donor services and Development Operations, Mercy Corps- Gift entry/processing, donor updates/queries, and database cleanup via Raiser’s EdgeContinued consulting for previous employer, Historic Huguenot Street, and other public historians in the Portland area, including oral history transcriptions and leadership transition assistance.

New Paltz, Ny

Directed financial, legal, and business administration aspects of the organization for staff of 30+ and 10+ board committees, including operational and investment accounts, grant awards and bequests, compliance and reporting, mortgages, rental leases, maintenance and restoration contracts, loans, and lines of credit. Addressed staff, volunteer, and intern human resource needs, including payroll, insurance renewals and benefit administration, evaluations and compensation.Managed independent audit preparation and on-site facilitation of process. Reviewed past management letters, implemented changes, and achieved the organization's best audit results, exceeding performance results the following year.Launched and steered strategic planning committee. Identified key capital projects, stakeholders, and funding opportunities, refined mission and vision, built new organizational chart to strategically grow staff size 120%, created grant application schedule, researched permitting and review process for each step.

New Paltz, Ny

Directed the daily operations of the visitor center, gift shop online and onsite, public, private, and group tours, school/education programs, camps, and public programs. Updated existing programs and created new festivals and arts-based events and exhibitions. Oversaw group sales contracts and scheduling. Recruited, hired, and trained docents and volunteers, expanded recognition programs.Revised historic interpretation of museum houses and updated all educational curriculum to meet state learning standards and align with organizational mission and pursue accreditation. Built new and strengthened existing strategic partnerships with college and community groups for launch of numerous accessible, full-capacity events.Procured grant for PastPerfect software, enabling the digital cataloguing of 10,000+ physical collections objects in addition to glass plate, ephemera, and archival inventories. Led intern-based project to assess and record condition of works on paper.Led transition to digital POS, QuickBooks, and aided integration into accounting software.Coordinated and staffed rotating security duties for 40+ buildings on two different site locations.

New Windsor, Ny

Managed 9,000 online participants for the Making Strides Against Breast Cancer Hudson Valley campaign.Updated two event websites daily and assisted with both technical and promotional questions.Sought out new event participants, built campaign teams and secured sponsorships.Coordinated event email blasts to targeted audiences

New Paltz, Ny

Retail manager responsible for staffing, client consultations, vendor relations, banking, inventory ordering and control and daily oversight of store sales and operations.

Bachelor’S Degree, History, Dean'S List/Cum Laude

Activities and Societies: National Council on Public History Field Work Central Valley Middle School: Inclusion Teaching assistantDean's.

Bachelor’S Degree, Women'S Studies

Activities and Societies: Social Change for WomenConcentration in Women's Literature and Secondary Education. Undergraduate Seminar.