Operations Director
K K Pungi
K K Pungi Developments and The Pier (Cleethorpes) Ltd form a Leisure Retail group, comprising of nightclubs, bars and a flagship hotel, as well as interests in construction development (residential). I worked for the company initially as a Marketing Manager, progressed to regional manager and finally promoted to a non-executive Operations Director.Successfully managed the growth, development and efficiency of a group of Leisure Retail Units throughout North East Lincolnshire, including the… Show more K K Pungi Developments and The Pier (Cleethorpes) Ltd form a Leisure Retail group, comprising of nightclubs, bars and a flagship hotel, as well as interests in construction development (residential). I worked for the company initially as a Marketing Manager, progressed to regional manager and finally promoted to a non-executive Operations Director.Successfully managed the growth, development and efficiency of a group of Leisure Retail Units throughout North East Lincolnshire, including the acquisition of new venues, implementing key operational procedures, Health and Safety Policies and overseeing their operation. Operated as a unit manager when needed, dealing with customers on a face to face basis, including overseeing customer complaints and customer relations for the workforce.Focusing on efficiency, without devaluing the brand perception, whilst meeting and surpassing the expectations and needs of customers.Wholly responsible for policies including planning, health and safety, risk assessment, and human resource development, as well as liaising with key managers and contracts managers to ensure best practice, from Cleaning and Maintenance through to SIA agency door teams and supervisors. Responsible for the budgeting and functionality of the group, including contracts management, refurbishment and development project management (both commercial and residential), and purchasing/lease agreements, within given timescales and producing reports accordingly.Responsible for all accident and incident reporting throughout the group, reviewed weekly, and formatted and recorded appropriately.Formulating and overseeing all marketing activity for each unit, from press releases to corporate launches, to customer database management and feedback.Successfully implementing a change of use planning application on a Scheduled Ancient Monument, consulting all relevant bodies, including Senior Council Presentations and English Heritage. Show less