Rachel Michel Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

Assist in growing and supporting Hilti's latest software ON!Track, an asset management tool. Provide quality service, thorough training as well as implementing the software to new and existing clients.

Ottawa, Ontario, Canada

Order entry/processor for customer orders and quotesAnswer customer inquiries electronically and over the phoneGreet customers entering the branchBank deposits runsCreate expense reportsCreate, investigate and submit RMA's for customersProcess return to vendor (RTV)InvoicingProcess debit & credit transaction and reports

Ottawa, Canada Area

Successfully completed Aviation training at the YOW airport after receiving an offer to extend my initial contract. Within the customer service role some duties and responsibilities include: providing excellent customer service to passengers in both of the official languages, issuing boarding passes after carefully reviewing the appropriate documents necessary for travel, and retaining good floor management to assure efficient foot traffic. Specific procedures used would include: assisting passengers at the self check-in kiosk machines, pulling passengers from the check-in line to use the kiosk machines, guiding passengers to the appropriate station i.e. U.S. customs as oppose to the bag drop line and check in line or ticketing.As an employee at the airline it is crucial to notify all passengers any changes or modifications to their original itinerary and explaining procedures so they feel more comfortable during their travel. Examples of this task would include to inform passengers of a delayed or cancelled flight and re-booking them to assure they reach their destination, as well informing them what a "Standby" vs. a "GTE" tag represent and following procedures and requirements from the country of their final destination. Provide excellent customer service in French and English Assist customers with their inquiries Conduct passenger check-in through the QIK check program Prepare and issue tickets and boarding passes whilereviewing their travel documents and other required information based on the client’s itinerary Assist pre-boarding passengers and provide information on flight schedules and routes Act as ground hostess Assist special needs passengers through security and to their gate

Ontario, Canada

Performed multiple responsibilities including excellent customer service in both English and French, selling policies to prospective members, other clerical duties, customer relationship management (printing policy documents, answering member inquiries, and communicating with clients to develop custom solution). For over a month I was the sole French representative and elected to change my shift in order to accommodate our bilingual hours. As a result to being the sole French representative, I developed an excellent background in our policies through volunteering to review, edit and republish them in both official languages. Finally, I was also part of the Loyalty/Retention team with the company, working actively to reduce the number of member policy cancellations. Unfortunately as I moved to Quebec I had to leave my position with the company. However, I assured to give them three weeks notice before my departure and I also created and provided a thorough training sheet with French terms and procedures for future french advocates. Provide excellent customer service to existing members and prospective members in both English and in French including Selected as one of the few to take part of the Retention/Loyalty Team in the hopes that when members want to cancel their policies I am to save or downgrade their policies to keep them as existing members Training and shadowing for new French representatives by call shadowing, call audits and role play as well as advising how to respond appropriately verbally or written responses via email Call prospective members who have trials with us and advise the benefits of keeping a coverage in place to convert them to a paid policy Translate French documents including medical records in English as well as re-write and translate our user guides from English to French Respond to members’ inquiries in both French and English via telephone, email and texts

Ontario, Canada

Create and facilitate creative visual art lesson plans based on the Living Arts Centre curriculum which could accommodate up to thirty students. Lessons were available to be instructed in both official languages, and occasionally included a tour through the art gallery; this opened the floor to discussion about the works as well as engaging the students in art history.Acted as an intern coordinator within the teaching environment of the Centre, by allowing intern students to shadow workshops and providing them with teaching techniques, as well as answering their questions and inquiries.  Create lesson plans based on the Living Arts Centre curriculum Facilitates creative visual art lesson plans for School Workshops that accommodate up to thirty students Serves clients in English and French Articulate the schedule for the day and guide students, teachers and parents around the centre and throughout the activities Be available for intern students to come in and shadow as well as answer any of their questions regarding the workshop and teaching technics Guide students through the art gallery and open the floor to discussions relating to art history and modern politics

Ontario, Canada

Hired temporarily during the summer and was offered an extension to my contract due to good performance and my superiors feedback. The role was to pack and unpack items from the warehouse shelves, stockrooms and storage yards and to deliver them to the shipping line in the warehouse. Some responsibilities included were to inspect the stock items for wear or defects and reporting any damage to my supervisors. Always meet the company standards for safety, security, and output. Finally, we were responsible for the completeness and accuracy of all orders filled with the use of a personal digital assistant (PDA). Within my first month of working with the company I began training new colleagues on the aforementioned duties and responsibilities associated to this role. Supervise and train new colleagues Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yardsFilling and delivering client orders to the shipping platform while meeting the company standards for safety, security, and output Responsible for the completeness and accuracy of all orders filled with the use of a personal digital assistance (PDA)