Jamie Mullen Email & Phone Number

Wooster, Ohio, US

Program Manager responsible for successful delivery of WRG Commercial Lines business from legacy platforms to Guidewire InsuranceSuite.

North Canton, Ohio, US

• Program leader responsible for successful program delivery using technical knowledge of Diebold Nixdorf Managed Services offerings to help plan, manage, control, and drive new and existing technology solutions within.
• Perform in a lead role in implementation projects of new or enhanced services, while providing technical and project planning support input to all groups as it pertains to development, readiness, release, quality.
• Responsible for project plan creation, milestone definition, risk plans, communication plans, resource assignments, schedules, quality expectations, and other project criteria including project financial updates and.
• Provides leadership to help define, steer, and clarify program objectives including scope and delivery strategies.
• Act as the primary liaison between Product/portfolio, Sales, Managed Services Operations, and executive leadership.
• Manages technical and business relationships, communications, and expectation setting with tower leads and steering committees.

North Canton, Ohio, US

Responsible for planning, leading, and directing cross functional teams on various projects set forth by the Managed Service Operations Office. Highlights include: eServices Global Implementation (2017 > ongoing) Lead Project Manager responsible for the replacement of legacy Diebold managed service ATM monitoring tools for clients (more than 25,000 ATMs).

North Canton, Ohio, US

Perform as a business manager representing Diebold’s business interests in a matrix based project environment. Managed the implementation of multi-million dollar professional and managed services engagements. These business management activities included acting as the main customer interface, coordinating project implementation deliverables, interfacing.

North Canton, Ohio, US

Managed and coordinated various installation teams, monitored installation progress and performance, operational costs, billed work, and overall project quality to insure the achievement of established goals and objectives. Developed project plans, schedules, and communicated directly with customers and vendors and interfaced with various aspects of the.

North Canton, Ohio, US

Provided leadership as well as technical support to customers for ATM related issues. These included but were not limited to: monitoring transactions, statuses, checking for possible skimming activities, reviewing and following up on EndPoint security alerts, and ensuring processes and procedures are followed by team members. During my tenure our customer.

Planned, created, implemented, and lead project to enable a dynamic company website that handles all commerce, order entries, shop floor work orders, tracking, and customer information. Site was also used as a web portal for customers to track and maintain their own account information, place orders, and check product availability 24 hours a day 365 days a.

Valley City, Ohio, US

Developed consistent pricing by market segment between different manufacturing facilities. Worked closely with corporate management team creating burden rate analyses and overhead rates, which were used corporate wide. Our business segment was awarded over $300M in new business in 2005 which amounted to roughly 40% of total company sales. Daily activities.

Valley City, Ohio, US

Promoted to highly visible position within corporation based on ability to manage, communicate, organize, analyze, and competitively price products and services for six of Shiloh’s sixteen facilities. Interfaced directly with customers, executive management, corporate purchasing, regional sales managers, and individual plants to establish competitive.

Valley City, Ohio, US

Managed marketing and estimating process for three blanking and two steel processing facilities. Created and maintained customer profiles, provided competitor analyses, determined appropriate margins, and developed consistent terms and conditions of sale. Communicated daily with customers from several Fortune 500 companies. Performed new business risk.

Valley City, Ohio, US

Plant designee for implementation of ERP software at all Shiloh facilities. Areas of concentration were MRP, Program Management, Bills of Material, Routings, and Inventory Control. Performed training for upper management and plant personnel and created training documentation manuals as well as defined processes for various activities. Provided office.