Program Manager responsible for successful delivery of WRG Commercial Lines business from legacy platforms to Guidewire InsuranceSuite.

Program leader responsible for successful program delivery using technical knowledge of Diebold Nixdorf Managed Services offerings to help plan, manage, control, and drive new and existing technology solutions within Diebold Nixdorf Managed Services Application Management. • Perform in a lead role in implementation projects of new or enhanced services, while providing technical and project planning support input to all groups as it pertains to development, readiness, release, quality, operations, and knowledge dissemination.• Responsible for project plan creation, milestone definition, risk plans, communication plans, resource assignments, schedules, quality expectations, and other project criteria including project financial updates and KPIs for management.• Provides leadership to help define, steer, and clarify program objectives including scope and delivery strategies.• Act as the primary liaison between Product/portfolio, Sales, Managed Services Operations, and executive leadership.• Manages technical and business relationships, communications, and expectation setting with tower leads and steering committees. • Manage third party vendor and off shore support partners to defined criteria and expectation. • Ensure appropriate staffing levels within teams to enable alignment with program delivery timelines.• Manage competing initiatives and other dependencies from shared resources being used on multiple projects.• Proactively initiate issue mitigation sessions with project leads and key stakeholders when challenges or gaps become evident. • Communicate program updates weekly to executive leadership and steering committee. This includes defined KPIs relative to progress, resource workload, budget, and scope or feature changes.

Responsible for planning, leading, and directing cross functional teams on various projects set forth by the Managed Service Operations Office. Highlights include: eServices Global Implementation (2017 > ongoing) Lead Project Manager responsible for the replacement of legacy Diebold managed service ATM monitoring tools for clients (more than 25,000 ATMs) putting everything on one consistent and uniform platform globally. This multi-tiered project includes global team formation and alignment, project planning and scope definition, infrastructure design, review, approval and implementation. Leading sessions surrounding operational readiness, resource planning, business and functional requirements, CMO/FMO mapping, and the development of tracking methods and metrics. Daily activities include: managing customer migration schedules, managing timelines, communication plans, risk and issue identification and resolution, reporting of project status to plan to project sponsors and executive steering committee, and the leading of daily execution meetings. PCE Direct Marketing – Americas (2018 > ongoing) Lead Project Manager responsible for the installation and migration of existing Campaign Office customers to our recently acquired Wincor Nixdorf ATM themes and campaigns solution. This includes cost and budget development, infrastructure design, review, approval and implementation. Migration schedules, timelines, training, and communication plans are currently being developed. Data Center Migration (2015-2016) Moved into position to take over and lead a stagnated data center migration project from our outdated facility in Green, Ohio to our new world class Verizon tier 4 facility in Richardson, Texas. This migration involved nearly 40,000 ATMs, a multitude of large databases, VMs, and numerous foundational tools related to our managed services business (ATM monitoring, Security, Software Patching, Check Imaging, ATM campaigns, among others).

Perform as a business manager representing Diebold’s business interests in a matrix based project environment. Managed the implementation of multi-million dollar professional and managed services engagements. These business management activities included acting as the main customer interface, coordinating project implementation deliverables, interfacing with subcontractors and internal resources, being a subject matter expert on the solutions that were implemented, establishing and meeting schedules, ensuring and measuring customer satisfaction with the project and services delivered. Some of the complex software solutions successfully delivered included Check 21 deposit automation solutions, mobile banking, customized ATM themes and preferences, eReceipts, and enablement and configuration of the various managed services dictated in the customer agreement. Directed and lead associates and team members through contract review and scope to final installation verifications to ensure contracts and SOWs were met.

Managed and coordinated various installation teams, monitored installation progress and performance, operational costs, billed work, and overall project quality to insure the achievement of established goals and objectives. Developed project plans, schedules, and communicated directly with customers and vendors and interfaced with various aspects of the organization.

Provided leadership as well as technical support to customers for ATM related issues. These included but were not limited to: monitoring transactions, statuses, checking for possible skimming activities, reviewing and following up on EndPoint security alerts, and ensuring processes and procedures are followed by team members. During my tenure our customer base grew nearly 28% without any additional headcount being added primarily due to streamlining and redefining job responsibilities and roles within the team. Each month I provided and distributed ATM count and financial metrics to executive management. I also worked directly with service operations, project management, and other cross functional teams to help facilitate and correct customer related issues and provided follow-up. I was frequently involved in various other projects as assigned including customer discussions and RFP responses to help determine the best solution and product mix we could offer as one of the premier financial service companies in the world.

Planned, created, implemented, and lead project to enable a dynamic company website that handles all commerce, order entries, shop floor work orders, tracking, and customer information. Site was also used as a web portal for customers to track and maintain their own account information, place orders, and check product availability 24 hours a day 365 days a year. This implementation nearly eliminated all customer order and shipping mistakes previously encountered by the company and doubled their domestic customer base. International customer presence also grew more than 10 fold. Project was completed on-time and all milestones were met within pre-determined timelines. Profitability and net income also increased nearly 20% in 18 months. Day to day activities included communicating with customers via email and phone, setting up long and short term pricing arrangements with vendors and suppliers, developing marketing collateral and plans to sustain continued growth, conducting profitability analyses, desktop and LAN support, database management, maintaining secure online presence, and reviewing web logs and site traffic.

Developed consistent pricing by market segment between different manufacturing facilities. Worked closely with corporate management team creating burden rate analyses and overhead rates, which were used corporate wide. Our business segment was awarded over $300M in new business in 2005 which amounted to roughly 40% of total company sales. Daily activities included preparing product feasibility reviews, estimates and proposals for new business opportunities, keeping track of new business projects and maintaining weekly timelines, working closely with plant engineering personnel with any operational issues, leading Advanced Product Quality Planning process meetings, and helping with process improvements and design efforts.

Promoted to highly visible position within corporation based on ability to manage, communicate, organize, analyze, and competitively price products and services for six of Shiloh’s sixteen facilities. Interfaced directly with customers, executive management, corporate purchasing, regional sales managers, and individual plants to establish competitive pricing in tight markets while maintaining maximum profit margins. Managed and organized accounts for over 100 Tier 1, Tier 2, and OEM customers in North America including GM, Ford, and DaimlerChrysler. Programs bid on ranged from $500k to over $80 million in tooling and annual sales. Performed regularly under tight deadlines and increasing demands from both internal and external customers. Composed and lead product feasibility reviews, managed key financial metrics ensuring profitability and investment payback, and forecasted on new business opportunities in order to maximize equipment and resources.

Managed marketing and estimating process for three blanking and two steel processing facilities. Created and maintained customer profiles, provided competitor analyses, determined appropriate margins, and developed consistent terms and conditions of sale. Communicated daily with customers from several Fortune 500 companies. Performed new business risk assessments, leveraged collective company competencies by centralizing and streamlining a new business proposal process. Reduced turn around on quotations from several days to 48 hours. Developed and implemented internal information systems which made the tracking of quotations and correspondence with customers easy to navigate, manage, and access through advanced usage of the PC and computer networks regardless of location.

Plant designee for implementation of ERP software at all Shiloh facilities. Areas of concentration were MRP, Program Management, Bills of Material, Routings, and Inventory Control. Performed training for upper management and plant personnel and created training documentation manuals as well as defined processes for various activities. Provided office desktop and shop floor support. Followed pre-determined timelines and finished ahead of schedule on all assigned duties and responsibilities.