Rich Johnson Email and Phone Number
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Work closely with customers to truly understand their business problems and needs to deliver exactly what they need. Work very well with customers, engineers, and management. I like to help out with QA of product development to ensure product meets customer needs early on.My goal is to make sure the customer gets what they need even if they don't know what that truly is. This is accomplished by discussions and asking the right questions.Specialties: SQL, Scrum Certified Product Owner, Master Troubleshooter, Outside the box thinking
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Senior Implementation ManagerSierra Workforce Solutions Apr 2018 - PresentGold River, California, Us -
Implementation ManagerIdentatronics Sep 2009 - Mar 2018Minneapolis, Mn, UsImplementing CeleriTime time and attendance system, IDaxxess access control system, vIDix HR hr and badge creation system and integrating these systems with other systems. Examples: vIDix hr can create badges for your Kronos system; CeleriTime can integrate with your payroll system (almost any).I also still do some TTE support for/with Kronos. -
Business System AnalystContract Consultant Apr 2009 - Sep 2009Helping Kronos with more difficult questions that arise during implementation and support of telephony IVR system - TTE.Fielding presales questions/demos about feature in Kronos Workforce Timekeeper that I helped build for the Gaming and Hospitality industry.Installing TeleTime for Kronos client through Workforce Insight, Inc.
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Business System AnalystKronos Jul 2001 - Mar 2009Lowell, Ma, UsScrum Certified Product Owner, AgileProblem solving and Master troubleshooterGaming/HospitalityHealthcareTelephony - TTE, IVRSQA utilizing TDD, XML, EclipseNetworking/ITSQL, OracleiSeries / AS400I was part of the Strategic Acquisitions Group responsible for getting customers to move from a time and attendance system Kronos purchased the rights to, to the Kronos product Workforce Central. My role was to work with the higher profile and more difficult implementations to ensure they had what they needed. In some cases this meant outside the box thinking where I would come up with a way to configure the Kronos product to do what they need. Other times it was working with engineers to develop a custom solution to meet their needs. At the beginning it was working mostly with Hospitals and Universities. In the last couple years we worked with the gaming industry. As a result of our work, we were able to get a very high retention rate exceeding plan.I need to be doing several things at the same time or I get bored, so I also volunteered to be the local Network Administrator at the Kronos office in Chicago. I was responsible for over 25 servers. In the last few years we moved more towards using virtual servers. The servers were mainly used for development and QA with some file servers and source control. We also had one multi-versioned Oracle server and two SQL servers. -
Network AdministratorDdi Apr 2001 - Jul 2001Network and Phone (PBX - Lucent Definity G3) Administrator for a small company supporting about 60 employees.This was at the same company, Denniston & Denniston, Inc. where I worked until Kronos bought out the company and I went on to work for Kronos.
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Customer Support AnalystDenniston & Denniston, Inc. (Ddi) Jan 1999 - Apr 2001I did installations and upgrades of software on site and remotely. During 1999 that was mostly y2k upgrades. After only 3-6 months, I was used to train other new employees on the road.
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Manufacturing ManagerCd Masters, Inc. Aug 1997 - Jun 1998Responsible for hiring, ordering hardware, inventory control, cost control, training, Windows 95 deployment, and Windows NT deployment. Building of PC's from components.
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General ManagerRestaurant Group Of Iowa 1993 - 1997Manager at Arby's in Coralville, IA. Responsible for all aspects of management including hiring, firing, training, scheduling, inventory, month end accounting, quality control, cost control. Managed a staff of 30 employees with up to 12 working at a time.
Rich Johnson Skills
Rich Johnson Education Details
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University Of IowaBusiness Admin -
John A Logan College
Frequently Asked Questions about Rich Johnson
What company does Rich Johnson work for?
Rich Johnson works for Sierra Workforce Solutions
What is Rich Johnson's role at the current company?
Rich Johnson's current role is Senior Implementation Manager at Sierra Workforce Solutions.
What is Rich Johnson's email address?
Rich Johnson's email address is rj****@****ail.com
What schools did Rich Johnson attend?
Rich Johnson attended University Of Iowa, John A Logan College.
What skills is Rich Johnson known for?
Rich Johnson has skills like Integration, Troubleshooting, Microsoft Sql Server, Saas, Kronos, Sql, Enterprise Software, Quality Assurance, Management, Business Process, Networking, Software Implementation.
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