Robert Johnson Iv Email & Phone Number

Richardson, Texas

Dallas/Fort Worth Area

* Assist Enterprise, Business, and Developer level customers migrate to their respective AWS environment.* Troubleshoot customer issues with AWS service offerings using customer provided information.* Assist customers design and implement secure & reliable virtual environments using AWS compute (EC2) and Security (IAM) offerings.* Work with other team members to develop Standard methods of securing various AWS services and actions using IAM policies.* Using the entire AWS… Show more * Assist Enterprise, Business, and Developer level customers migrate to their respective AWS environment.* Troubleshoot customer issues with AWS service offerings using customer provided information.* Assist customers design and implement secure & reliable virtual environments using AWS compute (EC2) and Security (IAM) offerings.* Work with other team members to develop Standard methods of securing various AWS services and actions using IAM policies.* Using the entire AWS services suite, model customer configurations to provide troubleshooting platform to solve customer issues.* As Global Escalations Lead tasked with running the team addressing customer cases that have grown stale or require extra attention.* Partner with Training coordinators to develop Escalations training to be used globally. * Create technical how-to’s and troubleshooting guidelines for customers and other Cloud Support Engineers.* Develop training and mentor newly on-boarding Cloud Support Engineers and Technical Account Managers with Windows & Security focus.* Making use of internal training – continue to develop technical understanding of other AWS services to better assist customers.* Respond to large scale events when needed reaching out to customers proactively with notifications and steps to take.* Be the voice of the customer, and then the outward voice of the respective AWS service teams when escalating issues. Show less

Coppell, Tx

* Manage and maintain VMware 5.1 / 5.5 environment using existing tools such vCOPs, SRM and vCM.* Maintain Cisco UCS/Dell Servers, NOS, Security and system patches on all Windows servers. * Provide escalation technical support and issues resolution of Windows-based servers and virtual environment * Ensure team is following best practice for software packages and modifications via SCCM, login scripts, or GPO. * Act as the POC for Wintel/Virtualization Team * Produce and… Show more * Manage and maintain VMware 5.1 / 5.5 environment using existing tools such vCOPs, SRM and vCM.* Maintain Cisco UCS/Dell Servers, NOS, Security and system patches on all Windows servers. * Provide escalation technical support and issues resolution of Windows-based servers and virtual environment * Ensure team is following best practice for software packages and modifications via SCCM, login scripts, or GPO. * Act as the POC for Wintel/Virtualization Team * Produce and maintain procedural documentation throughout the lifecycle of systems * Drive product assessments and proof of concept initiatives * Participate in Change Management and Problem Management calls. * Train offshore teams on operations' support procedures, evaluate their performance and take corrective actions. * Drive automation by utilizing scripts and tools to automate procedural tasks * Participate in on-call support rotation for problem analysis and resolution. * Working with SecOps architect and implement enterprise PKI infrastructure to support all projects going forward.* Undertake other tasks as directed by Management. Show less

Keller, Tx

* Maintain Cisco UCS infrastructure (B & C Series v2.1.3 – 2.2.3)* Respond to outages based on severity reported by monitoring systems & datacenter personnel.* Provide advanced installation, configuration and maintenance for a 70+ host VMware environment with assistance from other team members.* Develops and maintains configuration baselines and ensures system compliance.* Assesses the needs of the business and implements virtualization capabilities that support those… Show more * Maintain Cisco UCS infrastructure (B & C Series v2.1.3 – 2.2.3)* Respond to outages based on severity reported by monitoring systems & datacenter personnel.* Provide advanced installation, configuration and maintenance for a 70+ host VMware environment with assistance from other team members.* Develops and maintains configuration baselines and ensures system compliance.* Assesses the needs of the business and implements virtualization capabilities that support those objectives.* Monitor server performance and capacity, forecast system demands and recommend upgrades, expansions and reconfigurations.* Troubleshoot hardware & software problems taking the appropriate corrective action and/or interact with IT staff/vendors.* Develop lab environment for testing UCS & VMware upgrades and trial solutions. * Perform computing environment build-outs, user training, installation, maintenance and support with emphasis on documentation.* Provide automation capabilities to existing processes to ensure consistency and repeatability. Show less

Dallas, Tx

* Build & Maintain three 24/7 Datacenters to fit with growing company needs and demands.* Maintain Cisco UCS environment (B Series v2.1.3).* Work with Project Managers to complete various projects including server builds & server migrations.* Respond to outages based on severity reported by Orion monitoring systems & helpdesk.* Maintain 52 host VMware environment with assistance from other team members.* Performs systems maintenance, upgrades, capacity planning, and… Show more * Build & Maintain three 24/7 Datacenters to fit with growing company needs and demands.* Maintain Cisco UCS environment (B Series v2.1.3).* Work with Project Managers to complete various projects including server builds & server migrations.* Respond to outages based on severity reported by Orion monitoring systems & helpdesk.* Maintain 52 host VMware environment with assistance from other team members.* Performs systems maintenance, upgrades, capacity planning, and administration.* Develops technical solutions using supportable methodologies that adhere to departmental standards & conventions.* Develop and maintain Gold Image of differing VMs to support future build out of new virtual environment.* Working with SecOps develop policy and procedure to address standard and zero day patching of systems.* Using VCM and Qualys scan environment for vulnerabilities and develop procedures, processes, and plans to correct before moving to Prod. * Provide guidance to other teams related to the new Datacenter environment. Show less

* Redesign one of two 24/7 Global Datacenters to fit with growing company needs and demands.* Maintain Cisco 7200 series routers and 6500 series switches at local Global Datacenter.* Work with Project Managers to complete various projects including server builds & new office turn ups.* Respond to local and remote network outages based on severity reported by Nagios & Orion monitoring systems.* Assist with maintaining 48 host VMware environment with assistance from other team… Show more * Redesign one of two 24/7 Global Datacenters to fit with growing company needs and demands.* Maintain Cisco 7200 series routers and 6500 series switches at local Global Datacenter.* Work with Project Managers to complete various projects including server builds & new office turn ups.* Respond to local and remote network outages based on severity reported by Nagios & Orion monitoring systems.* Assist with maintaining 48 host VMware environment with assistance from other team members.* Lead global Active Directory migration project from Windows NT environment.* Maintain all internal and external DNS servers running Linux & Windows OS.* Monitor and test network performance and provide network performance statistics and reports.* Maintain Cisco x8xx, x9xx and 8xx series routers in 100+ remote offices covering the US, Canada and Europe.* Develop and enforce network securities and standards in accordance with SOX and JSOX requirements.* Maintain and support Cisco ASA firewall cluster providing datacenter network protection and VPN access.* Provide continued support for global Gmail migration from onsite mail systems & Office 360.* Provide guidance to junior members of the team. Show less

* Work with Project Managers to complete various projects including server builds, moves and audits.* Respond to system outages remotely and onsite based on severity.* Maintain 45+ host VMware environment with assistance from other teams.* Maintain 40+ internal and external facing web servers running IIS and Apache* Install all tested Windows Server OS and Intel hardware patches and updates.* Assist with continued maintenance of large Citrix farm, and Exchange… Show more * Work with Project Managers to complete various projects including server builds, moves and audits.* Respond to system outages remotely and onsite based on severity.* Maintain 45+ host VMware environment with assistance from other teams.* Maintain 40+ internal and external facing web servers running IIS and Apache* Install all tested Windows Server OS and Intel hardware patches and updates.* Assist with continued maintenance of large Citrix farm, and Exchange environment.* Maintain large Active Directory structure with more than 7000+ objects (Users, Computers, Groups, OUs).* Troubleshoot and maintain Microsoft Windows NT, 2000, 2003, and 2008 systems both physical and virtual.* Working with other team members monitor and maintain 7500+ Intel servers worldwide. Show less

* Assess need for any system reconfigurations (minor or significant) and execute them if required.* Responsible for all needed troubleshooting and maintenance of 2003 Active Directory & DNS.* Recommend, schedule, and perform software improvements, upgrades, and/or purchases.* Support numerous messaging platforms (Exchange 2003/2007 (test), Domino, BES)* Troubleshoot and maintain Microsoft Windows 7, XP, 2003, and 2008 systems.* Maintain various Sonicwall & Cisco switches… Show more * Assess need for any system reconfigurations (minor or significant) and execute them if required.* Responsible for all needed troubleshooting and maintenance of 2003 Active Directory & DNS.* Recommend, schedule, and perform software improvements, upgrades, and/or purchases.* Support numerous messaging platforms (Exchange 2003/2007 (test), Domino, BES)* Troubleshoot and maintain Microsoft Windows 7, XP, 2003, and 2008 systems.* Maintain various Sonicwall & Cisco switches, routers and firewalls to support internal LAN and MPLS networks.* Provide guidance to junior members of the team. Show less

* Analyze customer systems and network in effort to point out and correct any current or future issues.* Provide support to other network engineers regarding troubleshooting and/or maintenance to systems.* Develop and execute project plans derived from specific goals outlined by account managers.* Analyze logs from network monitoring system and respond to concerns.* Troubleshoot customer issues remotely, via telephone, or while onsite.* Support numerous messaging platforms… Show more * Analyze customer systems and network in effort to point out and correct any current or future issues.* Provide support to other network engineers regarding troubleshooting and/or maintenance to systems.* Develop and execute project plans derived from specific goals outlined by account managers.* Analyze logs from network monitoring system and respond to concerns.* Troubleshoot customer issues remotely, via telephone, or while onsite.* Support numerous messaging platforms (Exchange 2003/2007, Domino, BES)* Produce and maintain system documentation for various customers.* Troubleshoot and maintain Microsoft Windows 2000, XP, 2003, 2008, Vista, and SBS 2003 systems both remotely and onsite.* Analyze customer needs to design and build systems, and networks to fit those specific needs.* Maintain various Cisco, Adtran, D-Link, Linksys, and Fortinet switches, routers, and firewalls.* Schedule network installs and maintenance with customer. Show less

Dallas/Fort Worth Area

* Setup, Troubleshoot, Maintain Windows 2000, 2003, and 2008 servers.* Responsible for migration to and on-going upkeep of Exchange 2007 environment.* Maintain various Cisco switches and routers internally, and across three separate office locations.* Design and implement VMware environment for testing of internal software by Development Team.* Design and implement backup, recovery and disaster plan.* Develop internal documentation of the current and projected AMS… Show more * Setup, Troubleshoot, Maintain Windows 2000, 2003, and 2008 servers.* Responsible for migration to and on-going upkeep of Exchange 2007 environment.* Maintain various Cisco switches and routers internally, and across three separate office locations.* Design and implement VMware environment for testing of internal software by Development Team.* Design and implement backup, recovery and disaster plan.* Develop internal documentation of the current and projected AMS infrastructure. Show less

Dallas/Fort Worth Area

* Troubleshoot customer issues with Groupshield and Portalshield on Exchange 2003/2007 and SharePoint (IIS).* Analyze server logs, registry keys, and general system info to pin-point and resolve customer issues.* Using VMware model customer networks to provide troubleshooting platform to solve customer issues.* Provide Enterprise support via telephone & remote connections to customers globally.* Assist Tier III in the identification & resolution of bugs found in company… Show more * Troubleshoot customer issues with Groupshield and Portalshield on Exchange 2003/2007 and SharePoint (IIS).* Analyze server logs, registry keys, and general system info to pin-point and resolve customer issues.* Using VMware model customer networks to provide troubleshooting platform to solve customer issues.* Provide Enterprise support via telephone & remote connections to customers globally.* Assist Tier III in the identification & resolution of bugs found in company developed software packages.* Provide case support and product training to Tier I technicians and Gold level businesses. Show less

* Effectively troubleshoot hardware and software problems in a timely fashion, to avoid down time..* Develop strategic plan for maintaining & growing LAN and WAN infrastructure based on client needs.* Using IIS (Windows) and Apache (LAMP, Linux) develop and maintain websites for various clients.* Outline & implement migrations from Windows SBS 2003 domains to Standard Windows 2003 Domains.* Support and implement Active Directory installs for various clients.* Setup/Upgraded… Show more * Effectively troubleshoot hardware and software problems in a timely fashion, to avoid down time..* Develop strategic plan for maintaining & growing LAN and WAN infrastructure based on client needs.* Using IIS (Windows) and Apache (LAMP, Linux) develop and maintain websites for various clients.* Outline & implement migrations from Windows SBS 2003 domains to Standard Windows 2003 Domains.* Support and implement Active Directory installs for various clients.* Setup/Upgraded Citrix, SQL, and Data servers to accommodate the growing needs.* Maintain Cisco PIX firewalls and ensure availability of VPN connections for remote users.* Maintain Security devices (i.e. SonicWall Firewalls, SonicPoint Wireless Access Points). Show less

* Design and implement backup, recovery and disaster plan.* Outline& implement migration from Windows SBS 2003 domain to Standard Windows 2003 Domain.* Provide support to remote individual users and remote offices.* Maintain Cisco PIX and ensure availability of VPN connection for remote users.* Determine and carry-out required actions based on review of information from Nagios Monitoring system.* Develop a plan and set goals to accomplish the continued growth of the… Show more * Design and implement backup, recovery and disaster plan.* Outline& implement migration from Windows SBS 2003 domain to Standard Windows 2003 Domain.* Provide support to remote individual users and remote offices.* Maintain Cisco PIX and ensure availability of VPN connection for remote users.* Determine and carry-out required actions based on review of information from Nagios Monitoring system.* Develop a plan and set goals to accomplish the continued growth of the network.* Responsible for all new hardware and software acquisitions.* Charged with determining the IT budget and then with the task of ensuring we remain in the yearly budget. Show less

* Design and implement backup, recovery and disaster plan.* Provide support to remote individual users and remote offices in a Citrix environment.* Maintain 87 Citrix servers covering four separate Citrix Farms.* Plan migration of all Citrix servers from 1.8 and XPe to version 4.0.* Develop strategic plan for LAN and WAN infrastructure.* Determine and carry-out any required actions bases on daily review of server logs and helpdesk tickets.* Setup/Upgraded Citrix, SQL… Show more * Design and implement backup, recovery and disaster plan.* Provide support to remote individual users and remote offices in a Citrix environment.* Maintain 87 Citrix servers covering four separate Citrix Farms.* Plan migration of all Citrix servers from 1.8 and XPe to version 4.0.* Develop strategic plan for LAN and WAN infrastructure.* Determine and carry-out any required actions bases on daily review of server logs and helpdesk tickets.* Setup/Upgraded Citrix, SQL, and Data servers to accommodate the growing needs.* Maintain and support three Exchange 2000 servers and one Exchange 5.5 server.* Develop a plan and set goals to accomplish the consolidation of five Windows 2000. Show less

* Design and implement backup, recovery and disaster plan for both North & South America offices.* Maintain servers and desktops both in-house and in remote locations across the U.S.* Develop strategic plan for LAN and WAN infrastructure.* Provide support for System / Group Administrators from here in the U.S. and other countries.* Maintain Security devices (i.e. SonicWall Firewalls, SonicPoint Wireless Access Points).

* Perform and supervise Aircraft Electrical & Environmental (E & E) functions and activities. * Ensure compliance with technical publications and directives for a squadron of 14 F-16 aircraft.* Troubleshoot, inspect, and repair aircraft E & E systems, components, and associated support equipment.* Supervise and train apprentice level airmen.

Houston, Texas Area

* Accountable for the administration of a medium sized Windows NT network. * Responsible for the development and implementation of the school web site, student database, employee computer training, and student enrollment application system. * Tasked to troubleshoot, repair, install, modify, and upgrade computers and network systems.* Develop and implement network policies, procedures, software, and network structural changes.