Currently instructing CPR and Advanced Cardiac Life Support courses.

Receive emergency and non-emergency requests for service, dispatch of appropriate resources to calls, movement of ambulance resources to ensure optimal coverage of service area, coordination with municipal fire services as well as police departments as needed, and other duties as required. Acted in role of Senior dispatcher as required. As EMT transportation of emergeny and non-emergeny patients to nursing facilities, hospitals, medical appointments, and private residences. Responsible for patient documentation, direct patient care, cleaning and stocking of ambulance, inspection of vehicle for safety or mechanical problems, general base duties, and other activities as required.

Family business in giftware sales and candles. Work in all areas of store operation to include customer service, buying, website and internet operation, and money handling. Also working on moving us back to ecommerce to add online sales to store operations. This is a new store that is an outgrowth of our ongoing family business in retail and online sales.

Take incoming emergency and non-emergency request for ambulance and chair car service from private individuals, facilities, and municipalities. Ensure appropriate coding of calls in CAD system for proper assignment of unit resources. Assist dispatchers in notifications to other agencies or facilities as needed. Document incoming comments or complaints and forward them as appropriate to management. As scheduler responsible for scheduling of ambulance personnel for Northeastern MA, NH, and Southern ME, to ensure adequate staffing with a minimum of overtime. Duties include approval of vacation and shift swap requests in accordance with company policy, maintaining sick log statistics, and other duties as assigned.

Responsible for scheduling of dispatch and driver personnel. Ensured that passenger manifests were run on time and dispatched additional trips as received from reservations center. Utilized specialized trip dispatching software and maintained various company computer records. Responsible for problem/complaint resolution from passengers and facilities. Assisted in application review as well as the interviewing and hiring of driver staff. Also responsible for training of new and relief dispatchers.

Responsible for patient triage, initiation of basic and advanced emergency care, performed phlebotomy, EKG’s, placement of foley catheters and NG Tubes, established IV access, transportation of patients from ER to in-patient floors, maintained patient chart, assisted Emergency Room Physician and Nurses with procedures. Precepted EMT students during ER clinical rotations. Assisted with maintaining unit records and other duties as required.

Responsible for flight following of MedFlight helicopter, maintained unit records and flight database, coordinated landing site security as well as ground transport as required. Responsible for taking flight requests, checking weather via computer, receiving patient report and relaying information to flight team. Communicated with agencies and facilities to update arrival times. Developed Communications Technician Handbook by assembling all applicable procedures and regulations from various manuals into a concise reference manual.