Ryan Ong Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

- Spearheaded a system to manage the increase in new clients and facilitated the distribution of cases to each legal assistant. - Managed 60+ cases and assisted the attorneys with settling multiple 100,000+ cases. - As an IT Technician, facilitated a move to a larger office with new staff members, which included the planning, setup and implementation of new computers and network. - On a day to day basis I maintained and serviced the server, internet, computers, printers, faxes, copiers and scanners. Which includes installing of new hardware and software and troubleshooting errors, increasing productivity and cutting down on downtime. - Setup and implemented a case management software - CASE peer, which increased productivity, by providing cloud-based access to client information anywhere in the world.

- Promoted to In-Home Technician after only 4 months of working as an In-store Technician. - Completed Circuit City PC Technician Certification training and achieved Certification as a PC Technician. - Received perfect CSAT scores from several customers after providing excellent and timely service. - Named number one selling technician in the Southern California District two months in a row.

- Provide first rate technical support through phone, email, and in-person to over 20 Valley Crest branch locations. - Effectively monitor server back-ups to make sure they are completed and stored efficiently in case there was a need to do a system restore. - Monitor network connectivity for each branch location and communicated effectively with branch - Managers and ISP provider to recover from site outages effectively decreasing downtime.

- Recognized by Department Director and staff for providing quick and excellent technical support to over 45 City of Torrance staff members.- Redesigned database and procedures for support requests and follow-up, reducing turnaround time by 50%.- Commended for reducing down-time in providing technical support and equipment maintenance to two centers serving over 40,000 customer visits annually. - Designed two new computer labs; wiring, power management, computers, printers, scanners, fax machines, copier, ergonomics and configured NT and XP based PC in conjunction with five different user profiles to allow for security restrictions, updated/new software and server management.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Legal Assistant/Paralegal