Josh Eller Email & Phone Number

Louisville, Kentucky, United States

Responsible for the overall infrastructure, network, devices and all aspects of technology relatedto the organization. Lead the organization through the process of identifying and implementing new business applications/systems to manage the business internally and externally. Responsible for the organization’s website including back-end structure and front-facing site experience in all aspects. Partners with software vendors for effective integration to optimize user experience including maintaining existing functionality and building new capabilities. Works with marketing agency to improve website design and performance, establishing brand identity and metrics tracking. Proactively identifies opportunities for improving online customer interaction points and stays in front of industry differentiators. Solicits new partners for improvements; researches potential solutions and provides recommendations to the leadership team for best practices. Oversees technical long-term planning for future state optimization. Mitigates cyber security risks and breaches. Acts as technical resource to marketing team on best practices for requirement definition, user experience (UX) design, documentation and use of appropriate requirement management tools. Responsible for success measurement; advises on required compliance measures and recommends methods/tools to track performance. Additional technology related projects, as determined by leadership.

Louisville, Kentucky Area

Collaborate with all business units to optimize the transition of 1.6 billion dollars of retail, wholesale and correspondent mortgage business from legacy technology platform to new systems. Manage the development of multiple integrations with third party services including Desktop Underwriter (DU), Loan Product Advisor (LPA), multiple mortgage insurance providers, product and pricing engines, closing fee engines, document providers, and imaging systems. Design and enhance database and API schemas to accommodate required data points for client-facing applications. Develop and maintain low-latency ETL process from remote vendor SQL database to Aurora Serverless PostgreSQL via AWS DMS and Node.js Lambda/Eventbridge services. Develop complex ETL PostgreSQL scripts and functions to sanitize/normalize data from vendor source databases to operational data stores in AWS Aurora serverless and Azure databases. Manage development of an email notification system to alert internal employees, sales, and customers milestones in loan lifecycle are achieved using SendGrid to track open rates and unsubscribes. Provide department-specific data analytics and workflow tracking via SSRS and AWS QuickSight. Hands-on SQL development of moderate to complex queries and functions for multiple internally developed solutions to transform to/from json and xml data schemas.

Louisville, Kentucky Area

Recruited by the President/CEO as a core team member of 3 to establish the Lending Division and enabled transformation to a national full-service mortgage lender. Hired, trained, and managed team of mortgage underwriters until fully dedicated to Information Technology role. Responsible for the implementation of third party and internally developed enterprise systems, business intelligence platforms, B2B portals, databases, and infrastructure. Positioned division from startup to the #1 mortgage lender in the state of Kentucky within 5 years. Partnered with business stakeholders and technical resources to analyze needs; define requirements; and develop robust enterprise solutions to automate, streamline, and enhance the end-to-end loan lifecycle. Led the development and implementation of solutions that enabled company to transition from a "best efforts" secondary marketing strategy to a more profitable and complex hedging strategy. Provided analysis, insights, and guidance to C-suite executives for critical decision making and strategic planning. Designed, developed, and implemented the wholesale business' first public-facing B2B web portal that enabled clients to upload loan data/flat files; run automated underwriting approvals; lock loans; and access loan program guidelines, forms, checklists, and contact information. Led the evaluation, selection, and implementation of BI platform that provided reporting, dashboards, and automated batch processing functionality to the core mortgage banking application. Oversaw the creation of 100+ reports that were leveraged by executives, senior managers, sales professionals, and end-users to gain insights into potential opportunities and business risks.

Underwriting, Doc Prep, Customer Support, Sales Support, Post Closing, and Shipping.

Bachelor Of Science (B.S.), Business Administration, Management

Activities and Societies: Wind Ensemble, Jazz Ensemble, Black Music Ensemble, Red Foley Music Award

Education record