Proven track record building high performing teams and guiding successful full life cycle tech/software projects with P&L responsibility.Technical Product Manager| MBA | AI/MLEmail: rpeace42@gmail.comI speak C Suite and Tech: As a seasoned developer with an MBA, I bridge the gap between business and technology teams to find elegant solutions that drive long term value for our customers. Accomplished at Advertising, Interactive and Direct Marketing for customers as diverse as movie studios and mortgage banking; my background helps me craft messaging at multiple levels that’s actionable as an agile story in Jira or PowerPoints for major conferences.As Director of Product Management at Service Cloud, I pioneered innovation projects, leveraging Cloud Infrastructure for CRM offerings, and drove machine learning initiatives for fortune 100 customers. Being the primary technical architect lead for the center of excellence, I helped retain and expand our portfolio of over $30M ARR by engaging directly with partners and clients. Skills: Machine Learning, ERP implementation, business transformation, Data Science, and client relationship management.In previous roles, including Technology Service Manager at RightNow Technologies and Director of Technology at Cimarron, I've led development teams in product innovation, expanded technical architecture teams, and optimized project management. At RightNow my efforts improved code quality and margins by 20% and Reduced QA costs by30% within a year.Notable projects include collaborations with major brands like Walmart, Guardian Ins, Johnson Controls, Chewy.com, Toyota, Disney, Fox, Warner Brothers, and Summit Entertainment.Core Competencies:Product Management | Innovation | Leadership | Software Development | Database DesignLet's connect to explore collaboration and growth opportunities!RoderickMassive list of Buzz Word Bingo skills:Business: Analytics, Process Design, Market Research, Technical Strategy, Innovation, Technical Leadership, Software Development, Product Strategy, Data Modeling, Agile Development, SDL, User Stories, Scrum, Cross-functional teams, Usability Studies, A/B Testing. KPIs: CSAT, AHT, FCR, RFA. Technology: BI, CI/CD, OCI, Cloud Services, Data Warehouse, CX, CRM, Data Science, SDLC, SDL, Database Design, ERP, Excel, Groovy, JavaScript, Jenkins, Jupyter, Machine Learning, MatplotLib, Microservices, MySQL, SQL Server, AI/ML, Numpy, PHP, SQL, Power BI, Python, Pandas, Scikit-Learn, Seaborn, Jira, Contact Center, REST, Service Cloud, Chat, IVR, Chat Bots, Generative AI.