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Innovative leader with 25+ years of experience in strategy, product innovation, customer success, and education. Leadership roles in fintech across digital payments, electronic billing & mobile banking. Also, non-profit leadership as a board President. Industry experience in travel, consumer products and ecommerce, and in the non-profit sector with developmental disability services and in education (U.S. and Africa). Privileged to work with world-class firms such as Fullstack Academy, McKinsey, VMware, CheckFree, Fiserv, and ThoughtWorks. Creative, collaborative, and hands-on. Skilled at crafting vision and clear strategies and driving delivery success. Known as candid and trustworthy leader who builds and motivates talented, diverse, and high-performing teams. CAREER HIGHLIGHTS• Instructional leader for Fullstack Academy, a national tech education provider offering web development, cybersecurity, data analytics, product management, and DevOps bootcamps. Delivering innovative adult education content in partnerships with leading universities nationwide, including Virginia Tech, Caltech, Emory, and LSU• Managed customer strategy & success programs as South Area team leader resulting in subscription renewal & expansion of over $100M in software revenue plus $30M in services revenue• Managed client teams, relationships and P&L for software product delivery including: o
Latente
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Managing DirectorLatenteAtlanta, Ga, Us
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Board Member And AdvisorAmazing Maasai Girls Project Dec 2020 - PresentCharleston, South Carolina, United StatesServing as an advisor and board member to the Amazing Maasai Girls Project. We are investing in girls' education in the Maasai region of Kenya. The girls of the Masai need our help to thrive. We sponsor a Global Run that raises money to support the bright young ladies of the Masai who come from extremely disadvantaged backgrounds by giving them an opportunity to stay in school, even go to university, all to increase the chance they will be able to reach their potentials.If we do… Show more Serving as an advisor and board member to the Amazing Maasai Girls Project. We are investing in girls' education in the Maasai region of Kenya. The girls of the Masai need our help to thrive. We sponsor a Global Run that raises money to support the bright young ladies of the Masai who come from extremely disadvantaged backgrounds by giving them an opportunity to stay in school, even go to university, all to increase the chance they will be able to reach their potentials.If we do our part to keep girls in school in Kenya, they will do the rest to transform their communities. Show less
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Managing DirectorLatente Feb 2022 - PresentAtlanta, Georgia, United StatesLatente means "present potential not evident or active." Our credo is "Potential: Revealed". Our work helps clients discover unrecognized growth opportunities: through new growth paths and strategies, or reigniting growth by unlocking latent value in an established business.- Provided customer experience research, analysis and insights to a leading provider of a SaaS sales, marketing and customer service platform.- Advised a private equity investor during their due diligence on… Show more Latente means "present potential not evident or active." Our credo is "Potential: Revealed". Our work helps clients discover unrecognized growth opportunities: through new growth paths and strategies, or reigniting growth by unlocking latent value in an established business.- Provided customer experience research, analysis and insights to a leading provider of a SaaS sales, marketing and customer service platform.- Advised a private equity investor during their due diligence on a possible investment in a financial data aggregation and analytics company. Show less
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Advisory Board MemberSynergies Work Jan 2015 - PresentAtlanta, GeorgiaSynergies Work is a nonprofit organization focused on giving people with disabilities the support and the platform to become financially independent as entrepreneurs with their own business. We tap into each individual’s boundless talent, test their curiosity, expand their vision of what is possible and enable them to contribute to their communities.
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Lead Instructor, Product ManagementFullstack Academy May 2022 - Jul 2024Atlanta, Georgia, United StatesFullstack Academy is closing the critical skills gap in the tech industry by partnering with universities, including CalTech, Virginia Tech, Emory, Colorado State, and LSU, to offer transformative tech bootcamps. Together with our higher education partners, we’re teaching the technologies that power the future.As Lead Instructor, I joined FSA in 2022 as a product management subject matter expert (SME) to complete the development of the inaugural 24-week Product Management bootcamp… Show more Fullstack Academy is closing the critical skills gap in the tech industry by partnering with universities, including CalTech, Virginia Tech, Emory, Colorado State, and LSU, to offer transformative tech bootcamps. Together with our higher education partners, we’re teaching the technologies that power the future.As Lead Instructor, I joined FSA in 2022 as a product management subject matter expert (SME) to complete the development of the inaugural 24-week Product Management bootcamp. Delivered the first successful bootcamp as lead instructor and taught subsequent cohorts of aspiring product managers. In 2023, acted as SME and a course developer for a revised 12-week "Essentials" version of the original 24-week product management bootcamp. As a senior instructor, also supported and mentored new PM instructors during their first bootcamp teaching experiences. Show less -
Advisory Customer Success Manager - South Area Team LeadVmware 2017 - 2022Atlanta, GaBeginning in early 2017 I joined Pivotal pre-IPO to build a new customer engagement and solution delivery service for strategic enterprise software customers. VMWare acquired Pivotal Software at the end of 2019 as a key component of its strategy to be the global leader in cloud native software, complementing its capabilities to help large enterprises manage computing infrastructure wherever it lives - on-premise in their own data centers or in the public cloud, and increasingly… Show more Beginning in early 2017 I joined Pivotal pre-IPO to build a new customer engagement and solution delivery service for strategic enterprise software customers. VMWare acquired Pivotal Software at the end of 2019 as a key component of its strategy to be the global leader in cloud native software, complementing its capabilities to help large enterprises manage computing infrastructure wherever it lives - on-premise in their own data centers or in the public cloud, and increasingly, both.Pivotal became the heart of VMWare's Modern Application Platforms business unit. MAP's core product line, Tanzu, works with leading companies across the world to transform their business by building—not buying—software and delivering business value continuously to their customers. My team guided customers in developing transformational Success Plans that span across business strategy, investment funding, product portfolio management, lean start-up design approaches, agile software delivery, and dev ops. All focused on the customer's most strategic objectives, clearly backed by goals, plans and metrics to guide achieving measurable results.As South Area team leader my responsibilities included retention and renewal of $20M in annual recurring revenue plus ensuring delivery success of more than $5M in annual services contracts. We also successfully managed multi-year renewals with VMware's largest customers with TCV of over $85M. Show less -
Advisory Board MemberPayveris Aug 2016 - Sep 2021Atlanta, GaPayveris provides an open API and unified cloud based digital payments platform. They are enabling over 265 financial institutions to modernize and simplify bill pay, person-to-person (P2P) and account-to-account (A2A) money movement and fraud prevention through a unified platform. In September 2021 Payveris successfully exited through their acquisition by Paymentus (NYSE: PAY) a cloud-based provider of billing and payment solutions to over 1300 billing organizations across North America. -
Advisory Board MemberSegmint 2011 - May 2021Segmint is an innovative software company. The SegmintOne SaaS platform combines real-time analytics that automatically update and evolve with each customer - securely and anonymously - and delivery of individual and secure messages across a unique omni-channel distribution system (reaches more than 4 million Internet sites). The SegmintOne solution offers complete closed-loop impression-to-conversion attribution. -
President Of The Board Of DirectorsGeorgia Microboards Association Inc 2013 - Sep 2020Atlanta, GaA microboard is a person-centered, non-profit entity formed by a small group of committed friends and family members who volunteer to help plan, develop and maintain the ongoing services necessary to support one person with a disability. Using a unique planning tool called PATH (Planning Alternative Tomorrows With Hope), the Association helps each microboard develop a person-centered plan to address the individual's support needs on their journey to full self-determination, freedom… Show more A microboard is a person-centered, non-profit entity formed by a small group of committed friends and family members who volunteer to help plan, develop and maintain the ongoing services necessary to support one person with a disability. Using a unique planning tool called PATH (Planning Alternative Tomorrows With Hope), the Association helps each microboard develop a person-centered plan to address the individual's support needs on their journey to full self-determination, freedom, responsibility and authority. The Association (http://www.gamicroboards.org) provides individual microboard training and technical advice, including sample documents, organizational charts, and examples of what is required at each step of the microboard's incorporation and development. Show less -
PrincipalThoughtworks 2013 - 2017AtlantaThoughtWorks is a game-changing company. In my role as a Principal I worked with people and organizations who have ambitious missions - and brought alongside them smart teams who love challenges and think disruptively in ways that drive success. My work brought Lean Innovation and Agile development approaches that enabled clients to be laser focused on "building the right thing" and then through continuous delivery "build it right", all with the highest quality.We are strong believers… Show more ThoughtWorks is a game-changing company. In my role as a Principal I worked with people and organizations who have ambitious missions - and brought alongside them smart teams who love challenges and think disruptively in ways that drive success. My work brought Lean Innovation and Agile development approaches that enabled clients to be laser focused on "building the right thing" and then through continuous delivery "build it right", all with the highest quality.We are strong believers in the power of software and technology as tools for social change. Through our Social Impact Program, we collaborate with organizations with a humanitarian mission and broad reach, helping them use technology to make an impact.As a Principal and Client Director, responsible for a portfolio of clients & teams, including these examples:- Managing large scale delivery of award-winning mobile commerce platform, a $1.5B revenue channel, for a global airline- Collaborated with CEO of an outdoor cooking, lighting and sporting goods company to create a customer experience strategy and build digital products to help their customers along the experience journey, creating brand preference and loyalty- Delivery of next generation software platform for a wholesale auto auction company- Development of an innovative digital exchange that facilitates the contracting and payment of people and services in the movie, video and commercial market. - Created an interactive (VR, gaming) mobile MRO training platform for the transportation industry Show less -
Managing DirectorLatente 2011 - 2017Atlanta, GaLatente means "present potential not evident or active." Our credo is "Potential: Revealed". Help clients discover unrecognized growth opportunities: through new growth paths and strategies, or reigniting growth by unlocking latent value in an established business.Advisory Board member and consultant to Payveris (www.payveris.com) - working with CEO and leadership team to define clarified vision for growth and add focus to their strategy. Successful exit in September 2021 via… Show more Latente means "present potential not evident or active." Our credo is "Potential: Revealed". Help clients discover unrecognized growth opportunities: through new growth paths and strategies, or reigniting growth by unlocking latent value in an established business.Advisory Board member and consultant to Payveris (www.payveris.com) - working with CEO and leadership team to define clarified vision for growth and add focus to their strategy. Successful exit in September 2021 via acquisition of Payveris by Paymentus (NYSE: PAY)Engagement leader working with large enterprise customers of a cloud-native software platform, helping customers accelerate software delivery capabilities. Includes leading a collaborative engagement planning process and program management spanning transformational changes across the business Led product strategy and program management for the market launch of a new insights and information management service for FiservAdvised CEO and developed product prototype for a de novo online bank issuing a ‘zero balance’ debit card with loyalty benefits and merchant offers, aiding the raise of early-stage fundingConsulting member of private equity team assessing investments in three separate payments companies. Led market and product strategy analysis as input to investment decisions and strategies.Advisory Board member for Prism Money, including a successful exit through their acquisition by PayNearMe in 2016. Prism consolidates all bills and allows consumers to pay them from a smartphone, with a simple pay anytime anywhere app, helping consumers avoid fees, and control expensesAdvising on product strategy and business development, working directly for CEO of innovative digital marketing and rewards company that helps banks expand relationships, and monetize their digital channels Show less
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Advisory Board MemberRefocus Analytics Llc 2014 - 2016Atlanta, GareFocus Analytics is a leading provider of Customer Lifecycle Analytic Solutions. With 28 million small businesses and approximately 18,500 businesses with 500 plus employees in the U.S., finding the right prospects in an ocean of people and businesses this large can be daunting. reFocus has experience designing sales and marketing processes and managing and leading sales teams, and is uniquely able to provide actionable insight into the changes in sales processes, reporting and… Show more reFocus Analytics is a leading provider of Customer Lifecycle Analytic Solutions. With 28 million small businesses and approximately 18,500 businesses with 500 plus employees in the U.S., finding the right prospects in an ocean of people and businesses this large can be daunting. reFocus has experience designing sales and marketing processes and managing and leading sales teams, and is uniquely able to provide actionable insight into the changes in sales processes, reporting and management practices that are needed to fully optimize the deployment of their analytic solutions.reFocus Analytics does all of this in pursuit of driving sales and profits and of expanding and retaining profitable customer relationships. Show less
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Advisor, Start-Up Coach & Team MentorEndevvr 2013 - 2016Endevvr is devoted to helping high school students become entrepreneurs. Every year Endevvr helps talented students from the U.S. and across the world start and fund real companies. By leveraging our university, corporate, and startup partnerships, we rapidly turn our students into successful entrepreneurs over the course of the summer program.Started in 2013, it has been held each summer at top ranked universities such as Harvard, Georgia Tech and The Wharton School at Penn… Show more Endevvr is devoted to helping high school students become entrepreneurs. Every year Endevvr helps talented students from the U.S. and across the world start and fund real companies. By leveraging our university, corporate, and startup partnerships, we rapidly turn our students into successful entrepreneurs over the course of the summer program.Started in 2013, it has been held each summer at top ranked universities such as Harvard, Georgia Tech and The Wharton School at Penn. My role as mentor is to work with two teams throughout the program to help them shape, focus and build their start-up idea into a real and compelling opportunity that is presented to investors on Pitch Day. Show less -
Advisory Board MemberPrism (Formerly Mobilligy) 2012 - 2016Prism (formerly Mobilligy) is an innovative software company that offers a mobile service helping consumers get control of all their monthly bills. Prism is available for download to phone or tablet for complete and easy bill pay on the go or anywhere ... anytime. Prism had a successful exit in 2016 through an acquisition by PayNearMe.
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Guest LecturerEmory University - Goizueta Business School Oct 2011 - May 2015Atlanta, GaGuest lecturer in Consulting (438) in the Strategy and Management Consulting concentration in the Emory Business school program. Provided lectures on theory and practice of management consulting. Included theoretical underpinnings of management consulting, addressing topics such as organizational diagnosis and strategic implementation, developing core analytic and process skills, familiarizing with popular frameworks and their applications. Taught thinking about risks and rewards… Show more Guest lecturer in Consulting (438) in the Strategy and Management Consulting concentration in the Emory Business school program. Provided lectures on theory and practice of management consulting. Included theoretical underpinnings of management consulting, addressing topics such as organizational diagnosis and strategic implementation, developing core analytic and process skills, familiarizing with popular frameworks and their applications. Taught thinking about risks and rewards organizations face when engaging external advisors and services. Show less -
Vice President, Digital Payments & Information StrategyFiserv 2009 - 2011Strategy and product innovation leader. Product & Strategy leader for "Analytics as a Service" (i.e. unique analytics insights based on banking and payment transaction data, packaged and published for use on-demand). Strategy & Business Development leader in creation of long range strategy in Digital Payments, encompassing Fiserv's payments offerings: electronic billing and online bill payment, online banking, person to person (P2P) payments, mobile banking and payments, EFT/Debit. -
Senior Vice President, CheckfreeFiserv 2002 - 2008Led teams and initiatives spanning Product Management, Marketing, EC Strategy, and Consumer Strategy & Insights. Consistently responsible for long term strategy and product innovation. CheckFree more than doubled in revenues, seized dominant market position in EBP and developed competitively differentiating innovations before being acquired by Fiserv, for $4.4B in cash, in December 2007. -
Regional Director, Xcelerate (Acquired By Razorfish)Razorfish 1999 - 2002Managed e-Business Supercenter delivery operations in Atlanta, plus regional responsibility covering Atlanta and NYC. Additionally, developed client relationships, managed consulting teams and led regional Digital Business and CRM practices for sister unit owned by same venture investment firm. -
Client PartnerCambridge Technology Partners 1996 - 1999Managed customers relationships, client teams and P&L for engagement teams across multiple clients, including clients ranging from international shipping & logistics, financial e-commerce and energy services.
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Senior AssociateMckinsey & Company May 1989 - Dec 1992Strategic consulting assignments, leading teams of associates and clients to solve critical business issues and opportunites. Industries include consumer products, hospitality, telecom, paper & packaging, aerospace, energy services, not-for-profit.
Randy Pilkenton Skills
Randy Pilkenton Education Details
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Marketing/Marketing Management, General
Frequently Asked Questions about Randy Pilkenton
What company does Randy Pilkenton work for?
Randy Pilkenton works for Latente
What is Randy Pilkenton's role at the current company?
Randy Pilkenton's current role is Managing Director.
What is Randy Pilkenton's email address?
Randy Pilkenton's email address is ra****@****oup.com
What is Randy Pilkenton's direct phone number?
Randy Pilkenton's direct phone number is +34 917 08 *****
What schools did Randy Pilkenton attend?
Randy Pilkenton attended University Of North Carolina At Chapel Hill - Kenan-Flagler Business School, Oakland University.
What are some of Randy Pilkenton's interests?
Randy Pilkenton has interest in Traditional Country, Sci Fi, Methodist, Golf, Back Country Roads, History, Zydeco, Cooking, Education, High Tech Ministries.
What skills is Randy Pilkenton known for?
Randy Pilkenton has skills like Product Management, Strategy, E Commerce, Saas, Business Development, Strategic Planning, Program Management, Analytics, Business Strategy, Leadership, Product Marketing, Process Improvement.
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