Robert Patrick Jordan Sazon Email & Phone Number

Bath, Gb

Bath, Gb

Bath, England, United Kingdom

Abu Dhabi

HelpDesk Support• Handling Students, Faculties, and Staff IT requests via face-to-face, phone call, email, remote session, or video call and log the requests and used Manage Engine to track support tickets and document actions per SLA.• Prioritised ticket queue, closing interactions, and logging requests upon query resolution.• Provided first line technical support to clients, responding within agreed timescales, and resolved issues and escalated problems with knowledgeable support and quality service.• Providing technical support that uses any remote application like AnyDesk and Microsoft Quick Assist if necessary.• Assisting online examination (LMS – Blackboard and Lockdown Browser).• Assisting video conference platforms like Zoom Webinars and Teams Meeting.• Troubleshoot various incidents related to hardware, networks, and software faults.• Troubleshoot basic network issues and coordinate back to the network administrator only if necessary.• Ensure network connectivity throughout the company’s LAN/WAN infrastructure is on par with technical considerations.SharePoint Online• Creating and administrating SharePoint sites for users who are working on lists, user permissions, and dashboard reports.• Providing other departments' solutions only if SharePoint Online is applicable to their requirements.• Offered technical advice to programmers and developers to help optimize designs.PowerShell ISE• Basic understanding of scripting using the .NET language in PowerShell.• Basic understanding of creating a user interface with Visual Studio.• Created a simple script using PowerShell to add bulk Teams Class (Group) and Students (Members).Technical Documentation• Creating user-guide and troubleshooting instruction in video or document for students, faculties, and staff.• Basic knowledge in using Adobe Premiere Pro. Audio and Visual Support• Support campus auditorium for operating lights, screen projections, and sounds based on the client's needs.

Abu Dhabi, United Arab Emirates

IT Technician• Troubleshoot desktop units, printers, and laptops.• Maintained optimum levels of IT support to 300 staff at 2 sites.• Reformatting, installing, and configuring laptop on par with company requirements.• Prepared equipment for staff uses, installing cables, operating systems, and software.• Basic support on corporate applications (ERP, Microsoft Office, E-Mails, Enterprise VPN)• Talking to staff or clients through a series of actions, either face-to-face or over the telephone to help set up systems or to resolve issues.• Working continuously on a task until completion (or referral to third parties, if appropriate)• Identify user's needRFID• Installing and troubleshooting RFID units.• Provides attendance data to the HR department for IN and OUT timing of the employees.• Retrieving attendance data from VertX Manager Application• Uploading and updating employee ID to the RFID database.• Followed manufacturing instructions and design specifications when completing repairs.Network Administrator (Entry Level)• Coordinate with network admin to troubleshot network and data communications systems inside the power plant construction site.• Coordinate with head office IT department to make sure file servers are running smoothly.• Knowledge in configuring Firewall, DHCP, & Static IPs.• Knowledge in configuring PoE Point to Point Network Access Device• Ensure network connectivity throughout the company’s LAN/WAN infrastructure is on par with technical considerations.• Knowledge Network / Data cabling.