Robert Rak Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Leveraging my extensive technology expertise, I transitioned from the technology division focused on end-user technology to Global Corporate Security, where I now play a pivotal role in managing and enhancing our access control, video surveillance, visitor management, and biometrics systems.With a focus on Access Control Systems (C-Cure), Video (Victor), Visitor Management, and Biometrics, my responsibilities encompass: -Overseeing major version upgrades of our core software stack to ensure seamless integration and optimal performance. -Spearheading stabilization efforts centered around resiliency and redundancy to safeguard our critical security infrastructure. -Establishing a top-notch test lab environment in four global locations to rigorously evaluate new technologies and solutions.During my tenure, I have successfully implemented several key initiatives: -Consolidated redundant tools into enterprise-wide solutions, streamlining operations and reducing costs. -Upgraded our infrastructure to the latest and best technology, ensuring our systems remain agile and scalable. -Developed innovative solutions to address emerging business needs, enhancing our security posture and operational efficiency.In the dynamic realm of physical security, I thrive on the challenge of continuously driving change, improvement, efficiencies, and automation. I am passionate about leveraging technology to protect our assets, safeguard our people, and empower our organization to achieve its strategic goals.

New York, Ny, Us

Throughout my tenure at BNYM, I had the privilege of spearheading several transformative initiatives that enhanced our technology operations and customer experience.In my first role, I restructured a bloated, compartmentalized technical team into a highly efficient, cross-functional unit, reducing its size by half while maintaining peak performance.Next, I revitalized a team from another region that was struggling due to a lack of adherence to organizational processes and quality standards. Under my leadership, the team underwent a remarkable turnaround, aligning with our standards and delivering exceptional results.Seeing a need for centralized operational functions, I established a global operations team, responsible for streamlining common processes and implementing a comprehensive metrics portfolio. This initiative empowered management to make informed decisions based on data-driven insights, driving continuous improvement and uncovering inefficiencies.My passion for innovation led me to implement the Digital Café, an internal "Genius Bar" providing walk-up support for mobile technology inquiries. This initiative garnered overwhelmingly positive feedback, with users consistently praising its convenience and effectiveness.To address the unique needs of our C-suite and other high-level VIPs, I created the Platinum Service Team, a white-glove premium support unit dedicated to providing exceptional proactive service. This team consistently exceeded expectations, anticipating and resolving issues before they impacted our clients.Finally, I expanded the Platinum Service Portfolio to include our Event Operations Team, responsible for managing and supporting VIP-level video conferences and town halls. This integration ensured that our VIPs received seamless, high-touch support across all channels.These transformative initiatives exemplify my commitment to driving operational excellence, fostering innovation, and delivering exceptional customer experiences.

Zurich, Ch

At UBS, I underwent a remarkable transformation from a hands-on technician into a confident manager who empowered my team members to thrive. This evolution was fueled by the guidance of an exceptional manager who instilled in me the value of delegation and mentorship.Initially, I struggled to relinquish control, yearning to manage the team and perform technical tasks simultaneously. This proved unsustainable, as I discovered the importance of empowering team members to take ownership of their work. In the early days, I focused on creating mass desktop imaging solutions and departmental software deployment repositories, enhancing our team's productivity and efficiency.As my tenure progressed, my responsibilities shifted from technical implementation to managing large teams through major outages and events. Notable incidents included the Slammer virus, the Northeast Blackout, and a corrupt security policy deployment, all of which resulted in widespread Windows NT blue screens. These challenges honed our expertise in rapid recovery and re-imaging, skills that proved invaluable in subsequent roles.My experiences at UBS cultivated a strong foundation for my success at BNY Mellon.

As an independent consultant in the late 1990s, I relished the flexibility and challenges that each new assignment presented. With each engagement, my responsibilities and compensation grew, allowing me to expand my expertise and contribute to a diverse range of projects.My consulting journey began with LAN administration at Morgan Stanley during the Dean Witter integration, where I played a pivotal role in ensuring seamless network integration and support.Next, I took on the challenge of managing a Windows NT migration project at Unilever Research, successfully transitioning the company's IT infrastructure to the new operating system.My most captivating consulting experience involved trading floor support at Bright Trading. Sponsored for a Series 7 license, I gained firsthand exposure to the intricacies of trading operations, enabling me to provide exceptional support to the traders.Upon joining PaineWebber, I continued to enhance my consulting skills, with the company graciously continuing to sponsor my Series 7 license, demonstrating their commitment to my professional development.While BNY Mellon did not provide Series 7 sponsorship, I take immense pride in having earned this valuable certification, which remains a testament to my dedication to continuous learning and excellence.

South Orange, Nj, Us

My first job after graduation was a graduate assistantship that serendipitously placed me in a computer lab position as a LAN administrator. This fortuitous opportunity not only covered my tuition but also allowed me to gain hands-on experience in the IT field while pursuing my M.B.A. full-time. This trifecta of financial support, practical experience, and academic advancement proved to be an invaluable foundation for my subsequent career success.

Master Of Business Administration (Mba), Finance & International Business

Bachelor Of Science (Bs), Finance