• Established Product organisation• Defined product vision and strategy to support company goals• Built the Product organisation from zero to five (2 PMs, 3 PDs)• Addressed substantial technical and design debt• Implemented product processes and tools to maximise value delivery• Initiated and ran monthly all-company product updates• Worked closely with CTO to establish product "squads"• Implemented Now, Next Later product roadmap• Implemented Pendo to monitor product adoption• Established cross-functional groups for product feedback, feature rollout, beta testing and customer migrations• Implemented feature rollout process

Responsible for the "Supply side" Product group. My amazing team of Product Owners has responsibility for property-facing tools and technologies as well as third party integrations, rates, promotions and payments engines/services and internal Hostelworld tools.

Helped create the product vision and roadmap for an integrated Clavis Insight / One Click Retail (two Ascential-acquired companies) solution. Delivered Phase 1 of this integrated product roadmap.

Worked with a team of five Product Owners in the UK to manage the scheduling products and mobile app from WorkForce Software. Also responsible for integrating the Workplace and WorkForce (U.S.-based) products post-acquisition.Responsibilities:• Developed a deep understanding of the Workforce Management (WFM) market from customers, prospects, industry events, Customer Advisory Board meetings, industry analysts, etc.• Release planning in conjunction with Product Owners and Engineering• Managed the end to end product enhancement request process• Communicated product roadmap to stakeholders within the business and customersAchievements include:• Successful transition from one product governance model to another due to changes within the business post-acquisition• Evangelised the craft of Product Management throughout the organisation resulting in understanding and alignment across departments• Supported multiple $100k+ (annual revenue) deals• Successfully launched new product “WF&S Analytics” to the market• Defined roadmap for integration of WF&S and WT&A

Workplace Systems build labour demand forecasts and create “Smart Schedules” that improve our customers' customer service and ultimately drive revenue.Responsible for building the next generation of Workplace Systems’ workforce scheduling products. This included a mobile app for shop floor workers enabling them to engage in the scheduling process and a cloud-based (SaaS) scheduling service that managers use to create, manage and optimise schedules. Responsibilities:• Feature planning with Product Manager• User Story creation & prioritisation• Backlog grooming and sprint planning with Scrum Master and Scrum team• Communication of timelines with the business• Managing and communicating with early adopters (e.g. H&M, Rite Aid)• Guiding UX activities• Balancing bugs with feature workAchievements include:• Successfully delivered the Workplace Mobile product, beating projected adoption by almost a factor of four: Rollout to 435,000 users vs. projection of 125,000 within nine months of release• First Product Owner at Workplace to routinely “get out of the building” in order to gather user feedback• Within six months of joining, selected by CEO from six Product Owners to deliver a lecture on Product Ownership at University of Dundee's annual Product Management module • Defined and implemented Workplace Systems Engineering’s “backlog quality” metric (4 sprints of small stories)• Successfully delivered new, ground-up Workplace Schedule product

Equipos builds and delivers Client Reporting software solutions to the investment management (private wealth and institutional) market. Platform components include a report design tool, a data mapping tool, a document warehouse, a report production control tool and workflow management.Initially a three-month contract, I was responsible for supporting the Equipos partner group. Achievements include:• Within two weeks of joining Equipos, I had created a proposal that resulted in a £115k (€137k) p.a. deal• Created presentation and product demonstration that resulted in being shortlisted for $300k / year deal through partner• Created and drove pre-sales interview process resulting in identification of high quality candidates• Responsible for industry analyst RFI response that resulted in inclusion in their list of “Recommended Client Reporting vendors” and a number of subsequent leads• Drove improvements to the Equipos demo environment resulting in more professional demos and improved productivity within the pre-sales team• Created new, business-user focused demo script• Created numerous processes related to pre-sales: Professional Services hand-over, demo improvement, Gate Review, RFP response• Generated multiple requirements documents on behalf of customers and prospects to feed back in to product development• Developed RFP response application based on SharePoint 2013• Unprompted reference from one partner VP: “The best technical resource Equipos has ever had”.

Responsible for the technical aspect of the sales process for all Amdocs Digital Services deals within EMEA.Amdocs sells almost exclusively to telecommunications service providers / mobile operators.Amdocs Digital Services offers four cloud-based propositions to its service provider customers:1. Connected Home / Smart Home. A "white label" platform that supports vertical solutions such as home monitoring, home automation, energy monitoring and management and wellness. The proposition helps services providers increase ARPU (Average Revenue Per User) and reduce churn.2. Personalized Services. A platform that bring two primary capabilities to existing service provider services: -- Mobilization: Making existing service provider services, such as self service, available through the mobile channel-- Personalization: Personalizing existing service provider services such as online shop.3. Mobile Payments. Platform that allows service provider customers to pay for goods - such as apps from the Google Play Store - by charging them to their service provider bill. The service provider takes a cut of the transaction value.4. Unified Communications. "White label" platform that enables service providers to offer VoIP and video services to their customers to combat the threat from Over the Top (OTT) players such as Skype and Viber.

Took on line management responsibility for four pre-sales consultants. Greatest achievement: Keeping them motivated post-acquisition.

Responsible for the technical aspect of the sales process for Amdocs Interactive within EMEA.Primary responsibilities included* Responding to RFPs and RFIs* Articulating the Amdocs Interactive value proposition to prospects* Performing demos for prospects* Passing prospect feedback to Product Management* Identifying new opportunities for our products

Self-employed, providing Product Marketing services to enterprise software companies. Clients included:+ Actuate - a Business Intelligence company: White Paper based on primary market analysis + A financial reporting company: Competitive analysis and sales collateral+ A Virtual Data Room company: Competitive analysis

Responsible for the technical aspect of the sales process for ChangingWorlds within EMEA.ChangingWorlds was acquired by Amdocs at the end of 2008.

Key responsibilities included analysing the Business Intelligence market and fulfilling TEC Business Intelligence Analyst Service requirements on an as-needed basis. Created white papers for Cognos/IBM, TARGIT and OCO as well as BI market reports.

Part of the Executive Management Team, responsible for all Marketing and Product Management functions. I was key in transitioning Mapflow from a services-based GIS company to an insurance-focused, product-led company. Delivered Mapflow's first market-driven product ("GeoUnderwriting" at the time, now Map View) which was key in Mapflow's acquisition by LexisNexis in 2013. GeoUnderwriting helped commercial property insurers assess various risks, such as flooding and subsidence, through the overlaying of risk data on proprietary Mapflow mapping data. Pre-Google Maps.

Headed up the competitive intelligence group, focusing mainly on Crystal Reports, Business Objects and Cognos. - Helped transition the company from an "operational reporting" product company to focusing on solutions, primarily in Financial Services and Telco.- Directly impacted one of the largest deals in Actuate's history (part of a $281m contract)- Delivered RFI/RFP response system in order to help set the agenda with prospects, provide a consistent message across all company communication and improve efficiencies in the RFI/RFP response process.

Identified partner opportunities for Actuate UK. Implemented US marketing campaigns in the UK.