Rachel Rowling Email & Phone Number

San Mateo, Ca, Us

My role is to overseas our B2B, B2C, and B2B2C global operations across 4 brands with product, marketing and system development. We support our healthcare partners (and the technology underpinning) with patient acquisition and patient navigation across multiple treatment categories in over 30+ countries. Our overall B2B goal is to maximize partner capacity, reduce complexity, and streamline shared costs and resources. Our B2C goal is to provide high-quality, affordable, and safe options for medical travelers and remote individuals. By having a combined B2C and B2B focus, we can better drive healthcare solutions that benefit partners and connected patients and solve real business and personal challenges. Our B2B2C focus is working with leading global hospitals and universities, in AI technologies to simplify complex cancer assessment, treatment plans, onsite and virtual second opinions that connect cancer patients to advanced cancer therapies around the world. From an investor view, I support the President, identify and source new investors, and communicate scheduled strategic and operational updates to existing investors.

Key Responsibilities:Client Services- Supervise, coordinate, and manage the company’s global patient navigation platform and client management process as well as functions.- Manage all service-related assets- Direct and lead CRM and various main database management systems.- Utilize internal and third-party systems as required.- Assist Partner Success Managers with partner onboarding and contract negotiations. - Lead and direct customer service teams to assure achieving company, the team as well as individual goals.- Establish service delivery processes resulting in client success and positive outcomes- Build and develop trust with customers and healthcare providers to ensure long-term relations.Sales & Marketing• Responsible for achieving global TCV and P&L targets • Business Development for new market strategy• Manage global C-Suite relationships, strategic alliances, and partner relationships• Manage global account management team based in Australia, NZ, Kuala Lumpar, N. America• Oversea Social Media and Marketing activities Operations• Lead the global - technology optimization strategy for Australia/NZ/Asia and North America across infrastructure, Hardware, Software, IT Services and Telecommunications• Product Management, and Pricing portfolios• Develop, manage and implement effective employee, partner, and subcontractor training and development • Develop and manage Partner Programs (Consultant (CLP), Affiliate, and Franchise programs)

Vancouver, British Columbia, Ca

• Develop best of breed partnership with leading vendors in voice networks, collaboration, IT, Manages services, Networks, Contact Centers, Mobility, enterprise, and converged core infrastructure and applications in business, consumer and partner business units• Interfacing with partner/supplier’s Senior Executive Leadership team to develop win-win relationships, strategies, go-to market business plans and joint commercial agreements. • Pro-actively driving and negotiating annual sourcing savings from established partnerships/ suppliers. • Acting as the trusted advisor and thought-leader to the Account Teams on all partnership selections and related account strategy requirements in Canada. • Developing, implementing and maintaining operational excellence driven supply chains to support competitive, innovative and cost-effective customer solutions and service delivery. • Driving partner and sourcing agreements

Edmonton, Ab, Ca

Espoo, Southern Finland, Fi

• Key member of the executive team responsible for setting the overall strategy, vision, planning and management of the services division• Manage national account management team (SMB, MLE, Government)• Oversea national contract management team• Customer satisfaction & key customer retention objectives• P&L responsibilities for 3 service divisions customer Support, Professional Services & Educational Services• People Management of over 100+ direct, indirect, & contracted employees across Australia in 5 branches. • Maintain key partner/vendor relationships at senior levels• Develop company service offerings & pricing methodologies in line with competitive service offerings in the market

Ca

• Responsible for delivery of IP Certification program for all Nortel Networks employees in Asia Pacific (1999)• Facilities & financial management of all Nortel customer/employee/student lab facilities in Australia and at local colleges, and Universities• Provide tender response and educational service deliverables & pricing in Asia Pacific for RFP, RFI, and RFQs.• Interface with sales & operations to ensure training deliverables are in line with tender response• Oversee regional deployment projects of implementing new Nortel Network technologies into regional labs following gating process approval• People Management of 10 full-time expatriate & local contract instructors. • Oversee scheduling of instructor resources across Asia Pacific • Maintain and manage key strategic relationships with carriers, vendors, and partners

Ca

• Billable delivery of national technical instruction to Carriers in Australia, New Zealand & Asia Pacific. Carriers included Telstra, Optus, Saturn (NZ), Primus and others.• Technical instruction for solutions including CTI, Centrex solutions, Compucall, Automatic Call Distribution (ACD), Voice Messaging, and Networked Call Centre Solutions• Lab maintenance, set up

Executive Mba, Executive Mba

Senior Leadership Program, Business Administration And Management, General