Robert Simon Email & Phone Number

With over 14 years of work experience in the field of Lidar and customer support, I was a passionate and dedicated Technical Support Consultant for a leading provider of advanced lidar and imaging solutions. My core competencies included data analysis, problem solving, customer relations, and technical documentation. I am motivated by the mission of delivering innovative and reliable products and services to our clients in various industries, such as aerospace, defense, mining, and environmental monitoring. I brought diverse perspectives and experiences to the team, as I have worked with customers from different regions, cultures, and backgrounds, and have supported various airborne, mobile, and terrestrial systems.I provided first line technical support to our customers, developing close working relationships with them and ensuring their satisfaction and loyalty. I analyzed client data, systems, and issues, and identify technical problems and solutions. I also created and maintained knowledge base content and training materials, as well as updated client service tickets in the service desk. Additionally, I have beta tested software prior to release, operated Airborne Laser Terrain Mapper systems in flight, and served as a shift lead as part of the 24/7 Customer Support team. Through these experiences, I have demonstrated my skills in customer relations, problem solving, analytical skills, and software testing.

Listed skills include Microsoft Office, Remote Sensing, Geomatics, Data Analysis, and 15 others.

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  Ryerson University

  Geographic Analysis