Robert Salerno Email & Phone Number

Burlington, Massachusetts, United States

Enter internal and external customer orders and quotations received via all sales channels.Solve situations related to orders, shipments, or other customer-related matters.Use SAP, Oracle, Lotus Notes and other Customer Service applications that house customer information, policies and procedures.Investigate, process, and record lost or damaged orders.

Review and approve sales orders, oversee the order entry process, and create and distribute sales and revenue reports (bookings, shipments and backlog).Manage day to day customer needs and requirements by interfacing with Sales, Production and Logistics and preparing commercial and proforma invoices, RMA requests, etc.Interface with Engineering to.

Wilmington, Massachusetts, United States

Perform various duties including receiving, stocking, pulling, staging, loading and shipping freight.Process inventory and maximize warehouse space usage as well as any other general duties, as necessary.

Brooklyn, New York, United States

Coordinate operational schedules with client appointments, inquiries and complaints. Manage and reconcile patients' records including billing, co-pays and processing and filing insurance claims.Ensure security, integrity and confidentiality of client records and notes.Gather and organize information for periodic staff meetings.

North Andover, Massachusetts

Recognized on the company’s “Wall of Fame” for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.Accurately and efficiently receive and process customer orders received via phone, fax and email.Forward new-prospect leads to the appropriate sales representative and proactively suggest and.

Woburn, MA

Handled 75+ calls per day in an inbound call center staffed by 10 representatives.Interact with insurance carriers and agencies to verify insurance policies and coverage. Interact with fleet and service managers via phone and email to ensure that any and all escalated issues are resolved.

Chelmsford, MA

Ranked in the top 10% of my group composed of 100 service professionals.Ranking is based on the number of service requests taken; number of closes, and up sell opportunities closed.Field up to 20 incoming calls per day and utilize up to seven different technology tools in order to complete transactions.

Andover, MA

Billerica, MA