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Ryan Farber Email & Phone Number
Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues
at
Allergan Data Labs
1 work email found
@khoros.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues
Location
Portland, Oregon, United States
Who is Ryan Farber? Overview
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Quick answer
Ryan Farber is listed as Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues at Allergan Data Labs, based in Portland, Oregon, United States. AeroLeads shows a work email signal at khoros.com and a matched LinkedIn profile for Ryan Farber.
Ryan Farber previously worked as Technical Product Support Manager at Allergan Data Labs and Senior Technical Support Manager at Khoros. Ryan Farber holds Bachelor'S Degree, Computer Science from Oregon State University.
Company email context
Email format at Allergan Data Labs
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{first}.{last}@khoros.com
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Profile bio
About Ryan Farber
I am a seasoned Senior Technical Support Manager with over 8 years of experience in optimizing customer service operations. I specialize in aligning client programs with organizational goals through strategic planning and cross-functional collaboration within a 24x7x365 SaaS environment. My track record includes executing cost-effective measures, improving incident resolution times, and driving customer retention strategies.My expertise lies in resolving technical issues, building high-performing teams, and implementing personalization strategies. I have successfully facilitated collaborative synergy between product and engineering teams, leading to streamlined knowledge sharing, issue resolution, feature integration, and thorough product feedback analysis
Current workplace
Ryan Farber's current company
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7 roles · 11 years
Ryan Farber work experience
A career timeline built from the work history available for this profile.
Technical Product Support Manager
Current
Apr 2024 - Present
Senior Technical Support Manager
Minimized defect and support ticket density and enhancing customer experience (CX) through omni-channel support. Managed key SLAs, balancing financial implications, and mitigating risks to maintain customer retention. Cultivated leadership, trained new managers in technical support, emphasizing customer feedback loop importance, Voice of the customer (VoC).
Mar 2021 - Jan 2024
Manager, Technical Support
Led the enhancement of support workflows by implementing automated processes, which decreased response and resolution times. Established a uniform set of support procedures, fostering process consistency and enhancing customer experience innovation across the department. Crafted a detailed support manual, contributing to a more personalized and effective.
Dec 2019 - Mar 2021
Senior Application Operations Engineer
Orchestrated data migration and restoration, guaranteeing the utmost integrity and reliability throughout the transfer processes. Drove automation of certificate updates through the usage of Python and Bash scripts, along with API integration, streamlining processes for heightened system security and minimizing manual efforts.
Mar 2019 - Dec 2019
Escalation Manager
Applied strategic enhancements, including timely resource allocation, internal OLA integration, and hierarchical titles for escalated tickets. Forged a cohesive system for enhanced efficiency by harmonizing escalation processes from diverse companies.
Dec 2017 - Mar 2019
Senior Technical Support Engineer
Addressed diverse technical challenges, from intricate performance issues and intermittent bugs to LDAP/SSO, network, API, database, virtual machine, outage/security, cloud, and spam issues, enhancing user satisfaction and trust in hosted, on-prem, and cloud environments.
2015 - Dec 2017
2 education records
Ryan Farber education
Bachelor'S Degree, Computer Science
Oregon State University
Bachelor'S Degree, Kinesiology And Exercise Science
Oregon State University
FAQ
Frequently asked questions about Ryan Farber
Quick answers generated from the profile data available on this page.
What company does Ryan Farber work for?
Ryan Farber works for Allergan Data Labs.
What is Ryan Farber's role at Allergan Data Labs?
Ryan Farber is listed as Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues at Allergan Data Labs.
What is Ryan Farber's email address?
AeroLeads has found 1 work email signal at @khoros.com for Ryan Farber at Allergan Data Labs.
Where is Ryan Farber based?
Ryan Farber is based in Portland, Oregon, United States while working with Allergan Data Labs.
What companies has Ryan Farber worked for?
Ryan Farber has worked for Allergan Data Labs, Khoros, and Jive Software.
How can I contact Ryan Farber?
You can use AeroLeads to view verified contact signals for Ryan Farber at Allergan Data Labs, including work email, phone, and LinkedIn data when available.
What schools did Ryan Farber attend?
Ryan Farber holds Bachelor'S Degree, Computer Science from Oregon State University.
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