Ryan Farber

Ryan Farber Email and Phone Number

Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues @ Allergan Data Labs
Portland, OR, US
Ryan Farber's Location
Portland, Oregon, United States, United States
Ryan Farber's Contact Details

Ryan Farber work email

Ryan Farber personal email

n/a
About Ryan Farber

I am a seasoned Senior Technical Support Manager with over 8 years of experience in optimizing customer service operations. I specialize in aligning client programs with organizational goals through strategic planning and cross-functional collaboration within a 24x7x365 SaaS environment. My track record includes executing cost-effective measures, improving incident resolution times, and driving customer retention strategies.My expertise lies in resolving technical issues, building high-performing teams, and implementing personalization strategies. I have successfully facilitated collaborative synergy between product and engineering teams, leading to streamlined knowledge sharing, issue resolution, feature integration, and thorough product feedback analysis

Ryan Farber's Current Company Details
Allergan Data Labs

Allergan Data Labs

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Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues
Portland, OR, US
Ryan Farber Work Experience Details
  • Allergan Data Labs
    Allergan Data Labs
    Portland, Or, Us
    View
  • Allergan Data Labs
    Technical Product Support Manager
    Allergan Data Labs Apr 2024 - Present
    Irvine, California, Us
    View
  • Khoros
    Senior Technical Support Manager
    Khoros Mar 2021 - Jan 2024
    Austin, Texas, Us
    Minimized defect and support ticket density and enhancing customer experience (CX) through omni-channel support. Managed key SLAs, balancing financial implications, and mitigating risks to maintain customer retention. Cultivated leadership, trained new managers in technical support, emphasizing customer feedback loop importance, Voice of the customer (VoC) data, and NPS analysis. Initiated a shift to a 24/7 model, improving operational efficiency for enterprise-level support, leading to increased Customer health scoring and reduced customer churn rate.
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  • Khoros
    Manager, Technical Support
    Khoros Dec 2019 - Mar 2021
    Austin, Texas, Us
    Led the enhancement of support workflows by implementing automated processes, which decreased response and resolution times. Established a uniform set of support procedures, fostering process consistency and enhancing customer experience innovation across the department. Crafted a detailed support manual, contributing to a more personalized and effective customer engagement.
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  • Khoros
    Senior Application Operations Engineer
    Khoros Mar 2019 - Dec 2019
    Austin, Texas, Us
    Orchestrated data migration and restoration, guaranteeing the utmost integrity and reliability throughout the transfer processes. Drove automation of certificate updates through the usage of Python and Bash scripts, along with API integration, streamlining processes for heightened system security and minimizing manual efforts.
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  • Khoros
    Escalation Manager
    Khoros Dec 2017 - Mar 2019
    Austin, Texas, Us
    Applied strategic enhancements, including timely resource allocation, internal OLA integration, and hierarchical titles for escalated tickets. Forged a cohesive system for enhanced efficiency by harmonizing escalation processes from diverse companies.
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  • Jive Software
    Senior Technical Support Engineer
    Jive Software 2015 - Dec 2017
    Austin, Texas, Us
    Addressed diverse technical challenges, from intricate performance issues and intermittent bugs to LDAP/SSO, network, API, database, virtual machine, outage/security, cloud, and spam issues, enhancing user satisfaction and trust in hosted, on-prem, and cloud environments.
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Ryan Farber Education Details

  • Oregon State University
    Oregon State University
    Computer Science
  • Oregon State University
    Oregon State University
    Kinesiology And Exercise Science

Frequently Asked Questions about Ryan Farber

What company does Ryan Farber work for?

Ryan Farber works for Allergan Data Labs

What is Ryan Farber's role at the current company?

Ryan Farber's current role is Results-Driven Technical Support Leader | Leading High-Performance Teams to Deliver Exceptional Customer Service and Resolve Complex Technical Issues.

What is Ryan Farber's email address?

Ryan Farber's email address is ry****@****ros.com

What schools did Ryan Farber attend?

Ryan Farber attended Oregon State University, Oregon State University.

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