Rob Harris

Rob Harris Email and Phone Number

Strategy | Transformation | Operations | Financial Services | Energy | Chief Operating Officer, Managing Director, Chief Customer Officer, Advisor, Trustee @ Utility Warehouse
Rob Harris's Location
London, England, United Kingdom, United Kingdom
About Rob Harris

An accomplished Executive Leader. I have a proven track record of delivering operational and cultural transformation bringing organisations closer to their customers and driving commercial and colleague growth across multiple sectors. Expert in; Business Strategy and Planning * Authentic Leadership * Delivering Sustainable Results * Creating Commercial Growth * Scale Transformation * Cultural evolution * Inclusion and Cohesion * P&L Ownership * Creative Solutions and Problem Solving Most recently accountable for engineering operations at British Gas delivering more than 10m in home visits per annum meeting customers needs across commercial and domestic infrastructure.An enterprise leader with a strategic background with the ability to balance the theoretical and the practical to deliver business transformation at scale with pace and precision. Very experienced in the delivery of critical change across Energy and Finance. Such diversity of experience brings new perspectives to both strategic and operational teams. I have a rich history of developing people on both sides of the spectrum to become true enterprise leaders.Deeply committed to creating inclusive cultures through diverse and conscious leadership teams. Known for flattening structures and shifting norms to enable equality and inclusion across and through an organisation. Passionate about helping people see the unseen and view the world through the eyes of others. Understanding each other, including each other and helping teams recognise ‘otherness’ is a core value.

Rob Harris's Current Company Details
Utility Warehouse

Utility Warehouse

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Strategy | Transformation | Operations | Financial Services | Energy | Chief Operating Officer, Managing Director, Chief Customer Officer, Advisor, Trustee
Rob Harris Work Experience Details
  • Utility Warehouse
    Chief Operating Officer
    Utility Warehouse Nov 2023 - Present
    London, Gb
  • Tech She Can
    Member Board Of Trustees
    Tech She Can Aug 2021 - Present
    London, Gb
    Trustee of an impactful Tech inclusion charity. Together we can change the ratio, Our mission is 'For women to be equal members in creating and developing the new technology businesses, products, and services that shape our world, ensuring technology works for all'
  • Skoon
    Advisor
    Skoon Jan 2023 - Present
    London, England, Gb
    With a mission to decarbonise the heating in the UK, Skoon is a start up that blends world class digital experiences with tailored home net zero heating solutions. Creating carbon free home energy systems in the UK.
  • Centrica
    Head Of Customer Delivery
    Centrica Aug 2019 - Jan 2023
    Windsor, Berkshire, Gb
    Reported to the CEO of British Gas with a £1.5bn budgetary responsibility, 12,000 colleagues and delivery of 10m customer visits/annum. CEO responsibilities for both Dyno and PHJones subsidiaries. • Delivered and scaled 2 zero carbon product innovations which scaled rapidly to win market share. In parallel, developed workforce capabilities ready for growing net zero infrastructure and assets.• Created record growth of Dyno and PHJ key accounts segments through pace and agility of response to a rapidly evolving commercial and legislative landscape. Precise targeting and pace drove record growth.• Drove a 50:50 male: female representation of new recruits against a legacy 98:2 ratio. This was a catalyst in lifting engagement. • Transformed leadership culture from its historic industrial roots to one of inclusive and open leadership. Doing so enabled a new generation of service focused leaders to develop focused on leading a high value retail experience for consumers.
  • Centrica
    Vp Smart Energy - Metering & Installations
    Centrica Apr 2018 - Aug 2019
    Windsor, Berkshire, Gb
    Led the SMART energy transition for British Gas, installing 1.5m connected gas and electric meters per annum. Promoted to lead to entire commercial and domestic engineering operation for Centrica.• Transformed the culture of safety, from requiring regulatory intervention, to the safest operation within the group. Modernisation of leadership was the key intervention in achieving the transformation. • Grew engagement and delivered record productivity through process optimisation. This enabled British Gas to meet Ofgem targets for the first time since SMART energy’s inception.• Delivered new revenue opportunities through outsourcing metering services to competitor suppliers.
  • Barclays
    Managing Director - Mortgages
    Barclays Sep 2016 - Mar 2018
    London, Gb
    Led all regulated insurance and mortgage sales teams to deliver advised and non-advised products to UK Retail and Barclays Private Banking customers. Oversaw the retention and growth of a £127bn to a £130bn+ lending portfolio.
  • Barclays
    Managing Director
    Barclays Jun 2013 - Mar 2018
    London, Gb
    Leadership of 400 high street branches managing assets and liabilities of £21bn and £19bn respectively. Leadership of 2,500 colleagues through a period of cultural transformation, significant digitisation and network consolidation. Promoted to lead Mortgages and Insurance distribution. • Leading the repurposing of the branch network from, transactional hubs into spaces focused on supporting, advising and resolving complex customer needs.• Migration of 50% branch based transactions online or through mobile banking delivering a headcount reduction of +40%.
  • Barclays
    Regional Director
    Barclays Jun 2013 - Aug 2016
    London, Gb
  • Barclays
    Area Director - South East London
    Barclays Mar 2012 - Jun 2013
    London, Gb
    Leadership of 350 retail banking professionals to deliver service excellence, customer advocacy and a range of other commercial, colleague and CSR based metrics
  • Barclays
    Head Of Distribution Strategy
    Barclays Jan 2011 - Mar 2012
    London, Gb
    Reported to the COO, and defined the branch network and channel plan for the UK and Europe leveraging core transactional data to inform channel migration and redefine customer experience within retail banking. • Led the ‘Distribution Innovation Programme’, evolved the ‘Branch of the Future’ programme and digitalisation of customer experience creating greater efficiency and personalised customer journeys• Defined the site strategy across Telephony and Retail Network• Initiated a programme focussing on true multi-channel consistency underpinned by digital experiences
  • Barclays
    Head Of Branch Strategy
    Barclays Oct 2008 - Dec 2010
    London, Gb
  • Barclays
    Senior Analyst - Retail Distribution
    Barclays Sep 2007 - Oct 2008
    London, Gb
  • Barclays
    Senior Analyst - Business Solutions
    Barclays Jan 2006 - Sep 2007
    London, Gb
  • Barclays
    Analyst - Business Solutions
    Barclays Sep 2005 - Jan 2006
    London, Gb
  • Ernst & Young
    Associate
    Ernst & Young Aug 2000 - May 2001
    London, Gb

Rob Harris Education Details

  • University Of Bristol
    University Of Bristol
    Geographical Sciences

Frequently Asked Questions about Rob Harris

What company does Rob Harris work for?

Rob Harris works for Utility Warehouse

What is Rob Harris's role at the current company?

Rob Harris's current role is Strategy | Transformation | Operations | Financial Services | Energy | Chief Operating Officer, Managing Director, Chief Customer Officer, Advisor, Trustee.

What schools did Rob Harris attend?

Rob Harris attended University Of Bristol.

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