Rob Harris Email & Phone Number

London, Gb

London, Gb

Trustee of an impactful Tech inclusion charity. Together we can change the ratio, Our mission is 'For women to be equal members in creating and developing the new technology businesses, products, and services that shape our world, ensuring technology works for all'

London, England, Gb

With a mission to decarbonise the heating in the UK, Skoon is a start up that blends world class digital experiences with tailored home net zero heating solutions. Creating carbon free home energy systems in the UK.

Windsor, Berkshire, Gb

Reported to the CEO of British Gas with a £1.5bn budgetary responsibility, 12,000 colleagues and delivery of 10m customer visits/annum. CEO responsibilities for both Dyno and PHJones subsidiaries. • Delivered and scaled 2 zero carbon product innovations which scaled rapidly to win market share. In parallel, developed workforce capabilities ready for growing net zero infrastructure and assets.• Created record growth of Dyno and PHJ key accounts segments through pace and agility of response to a rapidly evolving commercial and legislative landscape. Precise targeting and pace drove record growth.• Drove a 50:50 male: female representation of new recruits against a legacy 98:2 ratio. This was a catalyst in lifting engagement. • Transformed leadership culture from its historic industrial roots to one of inclusive and open leadership. Doing so enabled a new generation of service focused leaders to develop focused on leading a high value retail experience for consumers.

Windsor, Berkshire, Gb

Led the SMART energy transition for British Gas, installing 1.5m connected gas and electric meters per annum. Promoted to lead to entire commercial and domestic engineering operation for Centrica.• Transformed the culture of safety, from requiring regulatory intervention, to the safest operation within the group. Modernisation of leadership was the key intervention in achieving the transformation. • Grew engagement and delivered record productivity through process optimisation. This enabled British Gas to meet Ofgem targets for the first time since SMART energy’s inception.• Delivered new revenue opportunities through outsourcing metering services to competitor suppliers.

London, Gb

Led all regulated insurance and mortgage sales teams to deliver advised and non-advised products to UK Retail and Barclays Private Banking customers. Oversaw the retention and growth of a £127bn to a £130bn+ lending portfolio.

London, Gb

Leadership of 400 high street branches managing assets and liabilities of £21bn and £19bn respectively. Leadership of 2,500 colleagues through a period of cultural transformation, significant digitisation and network consolidation. Promoted to lead Mortgages and Insurance distribution. • Leading the repurposing of the branch network from, transactional hubs into spaces focused on supporting, advising and resolving complex customer needs.• Migration of 50% branch based transactions online or through mobile banking delivering a headcount reduction of +40%.

London, Gb

London, Gb

Leadership of 350 retail banking professionals to deliver service excellence, customer advocacy and a range of other commercial, colleague and CSR based metrics

London, Gb

Reported to the COO, and defined the branch network and channel plan for the UK and Europe leveraging core transactional data to inform channel migration and redefine customer experience within retail banking. • Led the ‘Distribution Innovation Programme’, evolved the ‘Branch of the Future’ programme and digitalisation of customer experience creating greater efficiency and personalised customer journeys• Defined the site strategy across Telephony and Retail Network• Initiated a programme focussing on true multi-channel consistency underpinned by digital experiences

London, Gb

London, Gb

London, Gb

London, Gb

London, Gb