R. J. (Randolph) Smith Email & Phone Number

San Ramon, Ca, Us

San Ramon, Ca, Us

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Carmel, Indiana, Us

Responsible for implementation and driving increased adoption of Indigo BioAutomation’s SaaS platform which empowers customers with automated, accurate scientific results and decision support. Key responsibilities included representing advanced software benefits and capabilities at trade shows and during product demonstrations, gathering and documenting complex customer configuration and customization requirements within a controlled software QA environment, offering high-touch customer service including custom coding services, and on-site personnel training and solution implementation.• Led implementation of $150,000 of new business from sales demo through requirements gathering, specifications documentation, and on-site visits for installation, network configuration, and personnel training• Established ongoing customer relationships while providing in-depth data services and validation support• Ensured compliance with ISO-9001 QA System procedures regarding requirements, specifications, and QA review• Analyzed and converted data from diverse file formats for client validation studies and results correlations using Python and R• Implemented custom converters in Ruby to create output results files compliant with clients’ Laboratory Information Systems• Implemented custom filtering rules in Java using behavior-driven development methodology and Cucumber unit tests• Collaborated with account managers to complete customer implementations according to sales and executive team priorities• Worked independently through self-directed training and rapid technical development

Courseload provided SaaS educational technology solutions for higher education institutions to deliver digital course materials with supporting collaboration and pedagogical tools. Responsible for Tier-2 and Tier-3 technical support and client services for Courseload’s SaaS eText and learning platform (Courseload Engage), online help portal, software quality control, testing, and defect management, data services and analytics reports, digital content preparation and conversion, and information technology services.• Achieved 100% positive feedback from Tier-2 and -3 support tickets while developing trust and positive relationships with university technology directors, instructional designers, faculty, and helpdesk personnel• Led QC testing and defect triage of Courseload Engage from early pre-alpha through successful launch in January 2014• Developed interactive training modules, videos, and a help documentation portal for Courseload’s SaaS platform• Continued testing and debugging support of Engage, APIs, and other systems via front-end tools and database analysis• Created and managed incident reporting workflow from engineering and root-cause analysis through customer-facing report• Created internal and external usage and analytics reports though combination of Python and database scripts• Led troubleshooting efforts and converted PDF, ePUB, and other document formats for the server-based rendering pipeline• Reduced expenditure on IT systems by 40% between Sept. and Dec. 2014 while improving organization and utilization• Developed API tools to export and format data from cloud-based tools such as GitHub and ZenDesk• Became well-known as an organization-wide, cross-department collaborator and problem solver

Redmond, Wa, Us

Responsible for building and managing all online for-credit K-12 computer science and fine arts courses offered in partnership with the Washington Superintendent's office and other domestic and international markets.Key responsibilities included leadership and development of best practices for curriculum, LMS tools, and online technologies, team management and planning development goals, budget management, instructor training, securing required accreditations and alignments, course instruction, regulatory compliance, and continuing professional development in project and team management.• Generated 30% ROI on a $120,000 budget for FY 2011-2012• Secured an additional $40,000 in enrollments annually with 100% follow-through customer service• Increased online enrollment by more than 600% from 2007 to 2012 by expanding program offerings and accreditation• Improved student retention from 40% in 2007 to 95% in 2012 by improving online curriculum and pedagogy and applying best practices for instructional design• Managed a team of direct-report instructors and curriculum developers• Managed the creation LMS (Moodle) courses and thousands of asynchronous learning resources• Marketed and secured annually-renewed funding agreements with more than 40 school districts and 100 high schools• Served as expert curriculum and technology mentor to 15 professional full-time instructors at domestic and international schools• Attained approval as an Online AP Course Provider and implemented Online AP Computer Science course used by more than 10 brick-and-mortar outreach sites• Managed successful simulation projects to promote STEM education with education partners• Trained more than 20 instructors in synchronous online instruction and LMS usage

Bloomington, Indiana, Us

Responsible for phone and walk-in support for students and staff at the UITS (University Information Technology Services) Information Commons. Support included resolution of detailed PC and Macintosh OS and software issues, troubleshooting user account problems, answering questions about UITS networking and resources, and adding information to the I.T. Knowledge Base.• Successfully solved more than 90% of customer issues on first contact• Developed customer service skills and support etiquette

Student teacher and substitute teacher for General Chemistry I and AP Chemistry; assisted with Medical Biology course.• Taught four sections of General Chemistry and one section of A.P. Chemistry (~110 students)• Developed lesson plans, presentations, live chemical demonstrations, and assessments• Prepared and managed laboratory classes• Tutored students in chemistry, biology, physics, and mathematics from pre-algebra through calculus• Created chemistry student website, employed interactive simulations as instructional aids, and expanded science department’s electronic teaching resources• Earned excellent reviews and strong recommendations from supervising teacher and Indiana University classroom observer

Responsible for evaluating and implementing computer, network, software, and hardware needs for office administration and FDA-compliant labeling of pharmaceutical products, and for validation of the pharmaceutical manufacturing line. Also responsible for supporting QC in sampling and lab testing of raw materials, in-process materials, and finished pharmaceutical products.• Saved over $80,000 in consultation fees by coordinating execution of installation, operation, and process qualification (IQ/OQ/PQ) on the main active pharmaceutical ingredient (API) line with the facilities, maintenance, and QC managers• Wrote and executed cleaning verification protocols for API manufacturing equipment, tableting and encapsulation equipment, and blister packaging and bottling equipment• Evaluated and purchased software to comply with updated FDA barcode labeling requirements; automated encoding and printing of labels with MS Excel, VBA, and SQL• Built and administrated mission-critical Windows Server 2003 server with UPS, RAID-5, and incremental backups• Administered and networked 15 desktop computers with user accounts and software deployments• Installed and configured accounting software (MAS 90, now Sage 100 ERP) and employee time-keeping software• Developed Microsoft Access database for stability testing records and stability sample inventory management• QC testing of raw materials and final drug products following cGMP standards, including UV/Vis and IR spectrometry, volumetric and gravimetric analysis, and other wet chemistry and physical properties methods described in USP-NF• Connected and configured Nortel PBX phone system• Updated JLM website, registered new web domain, and moved website and email services to new hosting service• Trained personnel in usage of software, server, and other technology services

Redmond, Washington, Us

Worked with tools programming team to provide database tools for the audio department and to document existing tools.• Developed cross-platform, browser-based software to search and download audio files from internal database using ASP.NET and ADO.NET with C#, JavaScript, and Java connecting to MS SQL Server 2003; tool still in use as of 2012• Created online documentation for game design tools and APIs and libraries used in Nintendo DS and GameCube programming• Tested and submitted bug reports for in-development software

Redmond, Wa, Us

Responsible for coordination and instruction of Level 1 Video Game Programming Summer Workshops off-site at University of Wisconsin-Parkside.• Taught five two-week video game programming workshops to groups of 12 to 20 high-school students at University of Wisconsin-Parkside, including computer science fundamentals, hardware basics, and C++ programming• Coordinated scheduling of other instructors and assistant instructors and their transportation from Redmond, WA to Kenosha, WI• Configured proprietary game programming software and authenticator server for workshop classrooms

Associate Of Science (A.S.), Computer Science / Real-Time Interactive Simulation

Master Of Science (M.S.), Secondary Education And Teaching

Bachelor Of Arts (B.A.), Chemistry