R. J. (Randolph) Smith Email & Phone Number

San Ramon, CA, US

San Ramon, CA, US

Menlo Park, CA, US

Menlo Park, CA, US

Menlo Park, CA, US

Menlo Park, CA, US

Carmel, Indiana, US

• Responsible for implementation and driving increased adoption of Indigo BioAutomation’s SaaS platform which empowers customers with automated, accurate scientific results and decision support. Key responsibilities.
• Led implementation of $150,000 of new business from sales demo through requirements gathering, specifications documentation, and on-site visits for installation, network configuration, and personnel training
• Established ongoing customer relationships while providing in-depth data services and validation support
• Ensured compliance with ISO-9001 QA System procedures regarding requirements, specifications, and QA review
• Analyzed and converted data from diverse file formats for client validation studies and results correlations using Python and R
• Implemented custom converters in Ruby to create output results files compliant with clients’ Laboratory Information Systems

• Courseload provided SaaS educational technology solutions for higher education institutions to deliver digital course materials with supporting collaboration and pedagogical tools. Responsible for Tier-2 and Tier-3.
• Achieved 100% positive feedback from Tier-2 and -3 support tickets while developing trust and positive relationships with university technology directors, instructional designers, faculty, and helpdesk personnel
• Led QC testing and defect triage of Courseload Engage from early pre-alpha through successful launch in January 2014
• Developed interactive training modules, videos, and a help documentation portal for Courseload’s SaaS platform
• Continued testing and debugging support of Engage, APIs, and other systems via front-end tools and database analysis
• Created and managed incident reporting workflow from engineering and root-cause analysis through customer-facing report

Redmond, WA, US

• Responsible for building and managing all online for-credit K-12 computer science and fine arts courses offered in partnership with the Washington Superintendent's office and other domestic and international.
• Generated 30% ROI on a $120,000 budget for FY 2011-2012
• Secured an additional $40,000 in enrollments annually with 100% follow-through customer service
• Increased online enrollment by more than 600% from 2007 to 2012 by expanding program offerings and accreditation
• Improved student retention from 40% in 2007 to 95% in 2012 by improving online curriculum and pedagogy and applying best practices for instructional design
• Managed a team of direct-report instructors and curriculum developers

Bloomington, Indiana, US

• Responsible for phone and walk-in support for students and staff at the UITS (University Information Technology Services) Information Commons. Support included resolution of detailed PC and Macintosh OS and software.
• Successfully solved more than 90% of customer issues on first contact
• Developed customer service skills and support etiquette

• Student teacher and substitute teacher for General Chemistry I and AP Chemistry; assisted with Medical Biology course.
• Taught four sections of General Chemistry and one section of A.P. Chemistry (~110 students)
• Developed lesson plans, presentations, live chemical demonstrations, and assessments
• Prepared and managed laboratory classes
• Tutored students in chemistry, biology, physics, and mathematics from pre-algebra through calculus
• Created chemistry student website, employed interactive simulations as instructional aids, and expanded science department’s electronic teaching resources

• Responsible for evaluating and implementing computer, network, software, and hardware needs for office administration and FDA-compliant labeling of pharmaceutical products, and for validation of the pharmaceutical.
• Saved over $80,000 in consultation fees by coordinating execution of installation, operation, and process qualification (IQ/OQ/PQ) on the main active pharmaceutical ingredient (API) line with the facilities.
• Wrote and executed cleaning verification protocols for API manufacturing equipment, tableting and encapsulation equipment, and blister packaging and bottling equipment
• Evaluated and purchased software to comply with updated FDA barcode labeling requirements; automated encoding and printing of labels with MS Excel, VBA, and SQL
• Built and administrated mission-critical Windows Server 2003 server with UPS, RAID-5, and incremental backups
• Administered and networked 15 desktop computers with user accounts and software deployments

Redmond, Washington, US

• Worked with tools programming team to provide database tools for the audio department and to document existing tools.
• Developed cross-platform, browser-based software to search and download audio files from internal database using ASP.NET and ADO.NET with C#, JavaScript, and Java connecting to MS SQL Server 2003; tool still in use as.
• Created online documentation for game design tools and APIs and libraries used in Nintendo DS and GameCube programming
• Tested and submitted bug reports for in-development software

Redmond, WA, US

• Responsible for coordination and instruction of Level 1 Video Game Programming Summer Workshops off-site at University of Wisconsin-Parkside.
• Taught five two-week video game programming workshops to groups of 12 to 20 high-school students at University of Wisconsin-Parkside, including computer science fundamentals, hardware basics, and C++ programming
• Coordinated scheduling of other instructors and assistant instructors and their transportation from Redmond, WA to Kenosha, WI
• Configured proprietary game programming software and authenticator server for workshop classrooms

Associate Of Science (A.S.), Computer Science / Real-Time Interactive Simulation

Master Of Science (M.S.), Secondary Education And Teaching

Bachelor Of Arts (B.A.), Chemistry