Roberto Sosa Email & Phone Number

Orlando, FL, US

Austin, Texas, US

Fort Lauderdale, FL, US

• Architected a policy as code solution, leveraging open-source projects to manage AWS, Azure, and GCP cloud environments.
• Piloted enterprise governance as code initiatives, to implement Cloud Custodian at scale in collaboration with the Stacklet Platform.
• Harnessed the Azure CLI to develop numerous scripts aimed at the discovery, examination, and mitigation of resource violations.
• Collaborated with multiple teams in order to follow remediation throughout, after coalescing, parsing, and reporting on such findings.
• Managed a deviation tracking program to assess edge cases and their associated risks.
• Evaluated information systems, SaaS applications, and their cloud integrations as a member of the Technical Security Review Board.

Austin, Texas, US

• Led a virtual team to accelerate our managed infrastructure services transformation to the cloud, embodying infrastructure as code.
• Automated operational tasks by developing scripts, reducing the time spent executing numerous interactive steps.
• Collaborated with internal peers to comprehensively patch potential security vulnerabilities, with minimal downtime.
• Deployed autonomous programs that continuously mitigated stuck threads and recovery processes, assuring server uptime.
• Tracked issues board to prioritize and delegate bugs, and enhancements, review milestones, and approve merge requests applicable to our code base of lifecycle management tools.
• Authored supporting documentation, and routinely published group related content.

Austin, Texas, US

• Provided technical resolution for external customers, including Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs), with issues related to Oracle products, especially Oracle E-Business Suite and.
• Contributed with senior analysts in the maintenance and administration of hardware and software resources for the Oracle Applications Support group at a global scale.
• Installed, configured and managed various releases of Linux, and Microsoft Windows servers, along with their related ongoing hardware, software and system administration –with the occasional HP/UX and IBM/AIX support.
• Debugged and diagnosed source code developed in Java, C, C++ or PL/SQL to isolate errors experienced by Oracle customers and reporting back to Oracle development.
• Replicated customer environments, scenarios or issues on internal systems for additional diagnosis and troubleshooting.
• Worked with Oracle development when code bugs were identified within the product. Provided specific test cases outlining the problem. Maintaining constant customer and development engagement until a proper and.

Little Rock, AR, US

• Translated business information needs into requirements while developing reports that provided information required to make effective business decisions.
• Supported design, deployment, and maintenance of key operational reports and automated jobs.
• Facilitated information gathering sessions with business process owners and other information consumers.
• Ran complex SQL queries and worked on data transformations to support ad hoc requests.
• Assisted with software training to promote and support standard business practices, operations, and information process flow, often translating data from multiple departments.
• Configured virtual environments for research and development.

Little Rock, AR, US

• Fulfilled duties of Tier 3 Lead Data Technician role within network transport team.
• Performed circuit testing for wide range of transport methods, including POTS, IDSL, ADSL2+, ADSL G.Lite, SDSL, T1, T3, Ether Loop, and Metro-E.
• Referred applicable tickets to ILEC while following up accordingly.
• Re-built and re-designed cross connects in MUX/DACS.
• Re-provisioned customers and checked proper DSLAM assignments.
• Trained new techs and served as cross-departmental liaison.

Little Rock, AR, US

• Addressed business account escalations as functional customer repair center member.
• Interacted frequently with Engineering, NOC, and Service Delivery to implement complex customer solutions.
• Provided advanced troubleshooting support for continuously changing portfolio of telecommunication products.
• Configured numerous CPE types, including Adtran channel banks, Netopia modems, and Cisco routers, as well as other core networking equipment from vendors Alcatel-Lucent, Copper Mountain, Calix, Juniper, Nortel.
• Dispatched field techs and coordinated vendor meets as applicable.
• Participated in on-call rotations to address service outages or integration/post-migration-related work.

Little Rock, AR, US

• Oversaw Tier 1 data repair troubleshooting involving ATM, TDM, DHCP, NAT, SNMP, DNS, ACL, firewall, dial-up, email, Metro-E, web hosting, PHP, collocation, MPLS, VPN, RIP, BGP, and point-to-point issues.
• Configured wide range of parameter settings, including static IPs, stateful inspection, DMZ, and port forwarding.
• Inspected CPE logs to determine possible circuit issues or potential security breaches, aiding in trouble resolution.

Little Rock, AR, US

• Assisted customers with account changes and billing issues.
• Responsible for order handling and follow-up. Identified switch translation errors, project coordination issues, and oversaw cases that potentially jeopardized customers’ loyalty.
• Escalated issues accordingly to proper departments.

• Troubleshot dial-up and ADSL connectivity issues for inbound call center environment.
• Followed proper resolution of Internet connectivity, performance, browsing, and email issues.
• Provided limited desktop support, alongside broad range of SBC Yahoo! branded software products.

Computer Science

Bachelor'S Degree, Information Systems Technology

Animation And Visual Effects

Aa, Computer Engineering Technology Cisco/Ccna

Ingeniería Electrónica Y De Comunicaciones

High School Diploma