Roberto Sosa Email & Phone Number

Orlando, Fl, Us

Austin, Texas, Us

Fort Lauderdale, Fl, Us

• Architected a policy as code solution, leveraging open-source projects to manage AWS, Azure, and GCP cloud environments.• Piloted enterprise governance as code initiatives, to implement Cloud Custodian at scale in collaboration with the Stacklet Platform.• Harnessed the Azure CLI to develop numerous scripts aimed at the discovery, examination, and mitigation of resource violations.• Collaborated with multiple teams in order to follow remediation throughout, after coalescing, parsing, and reporting on such findings.• Managed a deviation tracking program to assess edge cases and their associated risks.• Evaluated information systems, SaaS applications, and their cloud integrations as a member of the Technical Security Review Board.• Guided product development groups into meeting FedRAMP compliance, by advocating best practices.• Participated in Agile Release Trains across multiple functional teams to ensure the accelerated adoption of CIS Controls.• Responsible for approving all, internal and external, Domain Name System change requests.• Contributed in the, post merger and acquisition, security assesment of day-one application of the new Cloud Software Group.

Austin, Texas, Us

• Led a virtual team to accelerate our managed infrastructure services transformation to the cloud, embodying infrastructure as code.• Automated operational tasks by developing scripts, reducing the time spent executing numerous interactive steps.• Collaborated with internal peers to comprehensively patch potential security vulnerabilities, with minimal downtime.• Deployed autonomous programs that continuously mitigated stuck threads and recovery processes, assuring server uptime.• Tracked issues board to prioritize and delegate bugs, and enhancements, review milestones, and approve merge requests applicable to our code base of lifecycle management tools.• Authored supporting documentation, and routinely published group related content.• Responded to customer requests and incidents as part of the OMCS Implementation service delivery team.• Performed day to day change management, and outage resolution for multi-regional IaaS, PaaS, and SaaS environments.• Troubleshot application errors related to various layers including but not limited to, network routing, name resolution, load balancer profiles, firewall policies, database performance, backups or space issues related to block/object storage.• Responsible for providing technical services to support customer implementations, data and environment migration, and major product upgrades for the Identity and Access Management products.• Created standards for architecture and sizing, help customers develop solutions to solve business problems, and develop project and technical plans to upgrade software, modify configurations, change integration solutions, and add additional functionality.

Austin, Texas, Us

• Provided technical resolution for external customers, including Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs), with issues related to Oracle products, especially Oracle E-Business Suite and Oracle Database.• Contributed with senior analysts in the maintenance and administration of hardware and software resources for the Oracle Applications Support group at a global scale.• Installed, configured and managed various releases of Linux, and Microsoft Windows servers, along with their related ongoing hardware, software and system administration –with the occasional HP/UX and IBM/AIX support.• Debugged and diagnosed source code developed in Java, C, C++ or PL/SQL to isolate errors experienced by Oracle customers and reporting back to Oracle development.• Replicated customer environments, scenarios or issues on internal systems for additional diagnosis and troubleshooting.• Worked with Oracle development when code bugs were identified within the product. Provided specific test cases outlining the problem. Maintaining constant customer and development engagement until a proper and satisfactory solution was delivered.

Little Rock, Ar, Us

• Translated business information needs into requirements while developing reports that provided information required to make effective business decisions.• Supported design, deployment, and maintenance of key operational reports and automated jobs.• Facilitated information gathering sessions with business process owners and other information consumers.• Ran complex SQL queries and worked on data transformations to support ad hoc requests.• Assisted with software training to promote and support standard business practices, operations, and information process flow, often translating data from multiple departments.• Configured virtual environments for research and development.• Maintained control of database access rights, security settings, and user privileges.• Developed user interfaces for intranet web applications by setting expectations and feature priorities.• Performed regular hands-on data analysis, data scrubbing, and content version management support.• Implemented server solutions and performed data migrations from Legacy systems.• Designed, developed, and successfully deployed database solutions, with small amount of departmental resources, as part of internal systems migrations that affected McLeodUSA customers rolling into PAETEC's RevChain billing platform withstanding legacy system blackout date and without costing business unit any additional IT-related costs.• Implemented new request procedures that reduced business intelligence projects from three-month commit times to three-week turnaround times, and reducing frequent requests to three days within the first year.• Oversaw projects representing a $600,000,000 revenue base, equivalent to 65% of company’s total business service class.

Little Rock, Ar, Us

• Fulfilled duties of Tier 3 Lead Data Technician role within network transport team.• Performed circuit testing for wide range of transport methods, including POTS, IDSL, ADSL2+, ADSL G.Lite, SDSL, T1, T3, Ether Loop, and Metro-E.• Referred applicable tickets to ILEC while following up accordingly.• Re-built and re-designed cross connects in MUX/DACS.• Re-provisioned customers and checked proper DSLAM assignments.• Trained new techs and served as cross-departmental liaison.• Addressed repair escalations and interfaced with other internal departments, including Voice, NOC, and Field Operations.

Little Rock, Ar, Us

• Addressed business account escalations as functional customer repair center member.• Interacted frequently with Engineering, NOC, and Service Delivery to implement complex customer solutions.• Provided advanced troubleshooting support for continuously changing portfolio of telecommunication products.• Configured numerous CPE types, including Adtran channel banks, Netopia modems, and Cisco routers, as well as other core networking equipment from vendors Alcatel-Lucent, Copper Mountain, Calix, Juniper, Nortel, Redback, and Tellabs.• Dispatched field techs and coordinated vendor meets as applicable.• Participated in on-call rotations to address service outages or integration/post-migration-related work.

Little Rock, Ar, Us

• Oversaw Tier 1 data repair troubleshooting involving ATM, TDM, DHCP, NAT, SNMP, DNS, ACL, firewall, dial-up, email, Metro-E, web hosting, PHP, collocation, MPLS, VPN, RIP, BGP, and point-to-point issues.• Configured wide range of parameter settings, including static IPs, stateful inspection, DMZ, and port forwarding.• Inspected CPE logs to determine possible circuit issues or potential security breaches, aiding in trouble resolution.

Little Rock, Ar, Us

• Assisted customers with account changes and billing issues.• Responsible for order handling and follow-up. Identified switch translation errors, project coordination issues, and oversaw cases that potentially jeopardized customers’ loyalty.• Escalated issues accordingly to proper departments.

• Troubleshot dial-up and ADSL connectivity issues for inbound call center environment.• Followed proper resolution of Internet connectivity, performance, browsing, and email issues.• Provided limited desktop support, alongside broad range of SBC Yahoo! branded software products.

Computer Science

Bachelor'S Degree, Information Systems Technology

Animation And Visual Effects

Aa, Computer Engineering Technology Cisco/Ccna

Ingeniería Electrónica Y De Comunicaciones

High School Diploma