Extensive experience as a senior operations manager in the retail general merchandise industry, property insurance, fashion and lifestyle, F&B, aesthetic clinics and dermatology, hospital marketing, and public relations. Skilled in sales operations, marketing, event management, public speaking, creative design, copywriting, people development, and people management. Strong interest in marketing trends & business development. Graduated from Gunadarma University. Clients & Former Employer: ERHA Clinic, Klinik Estetika Dr. Affandi (KEDA), MARVEE Kimia Farma (BUMN), Bhina Bhakti Husada Hospital, FORUS Cosmetics & Fragrance, JCO DONUTS & COFFEE, STARBUCKS, PASARAYA GRANDE DEPT. STORE, PANIN INSURANCE, MAKE UP FOREVER COSMETICS (Louis Vuitton Group), HERMES.
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Head Of MarketingRs Satya Negara Jul 2024 - Oct 2024Jakarta, IndonesiaPartnership ManagementLed collaborations with over 20 insurance companies, TPAs, and corporations, ensuring seamless medical treatment and healthcare services for clients. Negotiated service agreements and maintained compliance with industry standards.Event CoordinationManaged both small-scale and large-scale events with over 10,000 attendees, including exclusive partnerships with organizations like PT ANCOL for major music festivals, providing full medical support and emergency readiness.Corporate Health ServicesOversaw Medical Check-Ups for nearly 1,000 PT Toyota Motor Manufacturing Indonesia employees, ensuring high-quality service and compliance with corporate health standards.SOP DevelopmentCreated and maintained Standard Operating Procedures (SOPs) for healthcare service delivery and event medical support, ensuring operational efficiency and compliance.Business AnalysisConducted business analysis to optimize resource allocation, enhance service delivery, and provide strategic recommendations for growth in corporate health and event support services.Manpower FulfillmentManaged staffing for medical teams across events and corporate programs, ensuring appropriate resource allocation through workforce planning and recruitment.Employee TrainingDeveloped training programs for healthcare staff focused on service excellence, emergency protocols, and event health safety, driving performance improvement and best practices adoption.etc,. -
Head Of Marketing And Public RelationsRumah Sakit Bhina Bhakti Husada Oct 2019 - Oct 2021Rembang, Central JavaTerakreditasi PARIPURNA - Bintang 5, oleh KARS (Komisi Akreditasi Rumah Sakit). Scope of works :- Hospital / Healthcare Business Development.- Hospital Marketing.- Hospital Public Relation.LEGACY UNTUK PERUSAHAAN & MASYARAKAT DI KOTA REMBANG - JAWA TENGAH:1. Pengurusan Pencairan Dana Tunggakan COVID-19 di Kementrian Kesehatan RI, Rp. 384.782.100,- (Bantu RS Capai BEP Untuk Pertama kalinya di Bulan Juni 2021).2. Pengurusan Pencairan Outstanding Payment Rekanan Asuransi Ramayana Group3. Bantu Set Up Satelit Klinik Bhina Migas Medical Center - CEPU, Kerjasama BUMN Energi & Sumber Daya Mineral4. MOU BUMN Energi, PLN Unit Distribusi Jawa Tengah & DI Yogyakarta, PT. ASABRI (Persero), PERUM PERHUTANI5. Sukseskan Event Balap Sepeda Tkt. Nasional: Tour De Rembang / 2019.6. Set Up Chatbot Service RS Bhina Bhakti Husada, Menciptakan Avatar ERVINA (Electronic Responsive Virtual Assistant RS Bhina)7. Set Up BHINA MORULA FERTILITY CENTRE, Pusat Layanan Inseminasi Buatan di RS Bhina Bhakti Husada, Didukung Oleh MORULA - BMHS Group, Jakarta.8. Perapihan Asset Digital RS (Website & Social Media)9. Billboards, Baliho, Mobile Ads Untuk Rumah Sakit10. Sebagai Ketua Team Support & Protokoler Acara AKREDITASI RS. Mendapat Credit Salutation dari Team Surveyor. Rumah Sakit mendapat Akreditasi Paripurna / Bintang Lima. 11. Sosialisasi BPJS Kesehatan di Multi Platform. 12. MOU dengan PRUDENTIAL, SEQUISLIFE, SODEXO, GENERALI INSURANCE, FULLERTON HEALTH, HALODOC.13. Internal Bulletin: BHINAHEALTH Magazine.14. Manpower Fulfillment Unit Marketing & Humas15. Program Bhina Medic Drive Thru Rapid Check - Covid1916. Instruktur Kepolisian Rembang di Masa Covid-19, Pengarahan Waspada Covid19.17. Set Up Instagram Live Program : Bhina Edutainment Series18. Aktivasi CSR Program19. Radio Talk Show Host Untuk Promosi Rumah Sakit di Kab. Rembang & Kab. Blora20. Pembuatan Tagline / Commercial Branding Produk / Layanan Rumah Sakit & Klinik Satelit Milik Rumah Sakit -
Business Development Advisor. Golongan : Eselon Iii-BPt. Kimia Farma, Tbk Dec 2016 - Dec 2018Greater Jakarta Area, IndonesiaScope of works, supported the preparation for the opening of new SBU, Aesthetic Clinic Owned by BUMN:1. Designed Master Business Plan2. Supported Procurement & Vendor's Selection3. Supported Manpower Fulfilment4. Marketing Strategy & Execution5. Licensed & Government Compliance6. Designed SOP & KPI7. Monitored, Evaluation & Business DevelopmentScope of works for Marcks' Venus Clinic (MVC by KF) project. Saat ini Nama Brand Dirubah Menjadi: MARVEE (asal kata dari Marcks' Venus)- Clinic Interior Design- Clinic Furnishing Assortment- Create MVC Brand Tagline : REJUVENATE CONFIDENCE- Fengshui- Company Profile & Video + Photography ConceptLEGACY: The First Dermatology Center owned by BUMN:- MVC 01 - Dago, Bandung, Jawa BaratLocated at the prominent area of Dago, 2nd Floor of Moxy Hotel by Marriott. - MVC 02 - Matraman, Jakarta TimurLocated at 2nd Floor of Holiday Inn Hotel, Matraman. - MVC 03 - Bogor, Jawa BaratLocated at 2nd floor of Kimia Farma Bogor, accross Bogor Botanical Garden & Presidential Palace. -
Head Of Marketing & Business DevelopmentKlinik Estetika Dr. Affandi Oct 2014 - Dec 2016Greater Jakarta Area, IndonesiaAESTHETIC DERMATOLOGY BUSINESS. NAME OF THE BRANDS: KLINIK ESTETIKA DOKTER AFFANDI (KEDA)LEGACY / Project Accomplished :1. Created KEDA National Call Center2. Created National Marketing Campaign for 2015, 20163. Gift Vouchers (designed and produced)4. B2B Marketing & Co-Branding Project (GoMart powered by GoJek, Grab, Sodexo, Bank Mandiri, Bank BCA, DOKU payment gateway, Lazada, Elevenia)5. Held Public Relation Events (Seminars)6. Digital Vouchers (designed & produced)7. Feasibility Study for Opening New Branches (Cirebon, Makassar, Denpasar)8. Modern Trade Channeling & Distribution (AEON supermarket)9. Member Get Member Program10. Founder Biography (B2B distribution agreement) 11. New Uniform Project (with APPMI Designers)12. E-Commerce, Mobile Apps & Website Re-vamping13. Designed and produced tools display of prescription-free products (OTC)14. Designed and produced monthly marketing tools display (brochures, posters, etc)15. Rejuvenated the look of the company in terms of visual brand image16. Conducted Media Gathering, Product Launching & Promotion -
National Sales Operations ManagerMake Up For Ever Oct 2013 - Oct 2014Greater Jakarta Area, IndonesiaMAKE UP FOR EVER cosmetics, Brands of LVMH Group (Louis Vuitton Moet Hennessy) - France Job Description :1. Lead Sales Force.2. Formulate strategies & policies and follow these through into strategic & operational activities.3. Communicate & execute strategies to influence a diverse audience.4. Develop effective strategic relationship with Management, Vendors, Customers & Partners.5. Develop Relationship & Networks within retail organizations and others in order to maintain the company’s credibility and presence.6. Produce effective sales & operational plans.7. Ensure the whole operations procedures are being implemented effectively and efficiently.8. Achieved & deliver a good profitability.9. Business development – develop markets, attract new customers, add new products, explore and increase market share.Operations Manager will be responsible for all store day to day operations to support the growth and management across all national distribution channels: 13 Stores of MAKE UP FOR EVER (Jakarta, Bandung, Bali, Jogjakarta, Surabaya, Makassar). 1 Stores of SAMPAR Skin Care2 Stores of Oscar Blandi Boutique4 stores of GLAMGLOW7 BEAUTY BOX StoresHandling 85 direct subordinate Staff. Turn Over : +/- 7 Bio / Month. -
Branch ManagerErha Clinic Indonesia Oct 2009 - May 2013Greater Jakarta Area, IndonesiaARYA NOBLE holdingsErha Apothecary PLAZA INDONESIA, Erha Apothecary PACIFIC PLACE MAL, Erha Clinic Depok, Erha Clinic Pantai Indah KapukJob Duties , Responsibilities & Achievement :1. Managed & Executed Business Strategies. Meet sales targets & quotas. 2. Developed consulting Service / product according to market needs. 3. Co–ordinated activities of sales team. 4. Monitored budget realization. 5. Prepared Forecasts / Sales Projection.6. Conducted Business Development & People Development.Legacy Details :- Managed Branch Operational, Target Achievement, Customer Service Experience, Pharmacy Inventory / PPIC, Strategic of Sales & Marketing, Standard Compliance, Operational KPI.- Analyzed competitor & trend market progress.- Hired, Controlled, Coaching & Counseling all Staff during day to day operation, Maintain & Improving the level of Standard Compliance (Work Flow, Working Instruction, Standard Operational Procedures). - Prepared Corrective Action Plan, Inventory Analysis, Coordinated with Vendors, Managed the doctors schedules etc, Managed the business license to Government Bureau.- Project Manager of Clinic PIK Renovation (March & April 2012), Budget 500 – 700 million. Facilitate the clinic with medical devices such as : Laser CO2, Laser Photo Rejuvenation, etc. Increase the profit from these medical services. Contributes 200 – 250 million / month.- Initiate The Sunday Opening Project, contributed 6% of gross revenue (additional revenue / month).- Improved Profit Sales to 29% compare to last year, EAT 250 to 350 million/month (ECI PIK), Gross Revenue approximately 14,5 Bio / Year. In RUPS / general meeting of shareholders in the period of 2012 , generating a local partner for the stock dividend of 1 billion IDR of operating profit. ERHA Clinic PIK has become the only successful contributors among ERHA group for this period. -
Store ManagerJ.Co Donuts And Coffee Sep 2008 - Oct 2009Jakarta, Bekasi, BandungStore Manager, PT. JCO Donuts and Coffee (Johny Andrean Group):ARTHA GADING MAL JAKARTA, BEKASI SQUARE (now REVO mall Bekasi), ISTANA PLASA BANDUNG, CIHAMPELAS WALK 1&2).Job Duties and Responsibilities:- Customer service, food and beverage, and strategic sales and marketing plans were all managed.- Oversaw JCO Crew on a daily basis, ensuring procedures were followed.- Prepared a quarterly action plan after researching competitors and market trends.- Inventory analysis, FIFO system, and coordinating with vendorsAchievement :I was the pioneer of JCO. A two-store concept for minimizing losses and creative ideas to increasetraffic with a zero budget collaboration with the production house by doing location shooting for a movie scene in which the previous store was not exposed to its maximum potential. -
Area CoordinatorPanin Dai-Ichi Life Sep 2005 - May 2007Bandung Area, West Java, IndonesiaPANIN GROUPJob Duties & Responsibilities: Controlled day to day operation activity at Panin Insurance Sukabumi (Include Bogor & Cianjur area, for car accident claim, theft, lost / burglary, marketing, service & repair station partnership. Etc)Prepared administration report for issuing monthly invoice, Insurance Payment, Achievement:Join Insurance Coverage with ACA Insurance & Mitsui Sumitomo insurance , Client : AIWA Electronics Factory in Sukabumi. -
Boutique Assistant Of Hermes - Grand Hyatt, Jakarta (Pt.Marmitria Raya)Hermès Jul 2005 - Sep 2005Grand Hyatt JakartaWorked as Boutique Assistant, Handling Luxurious High Fashion Brand, HERMES (sales, daily stock opname, customer relation, store merchandising, etc). -
Retail Management Trainee - Batch IvPasaraya Jun 2001 - Jul 2005Greater Jakarta Area, IndonesiaPASARAYA GRANDEJob Duties & Responsibilities :- Space Marketing / Seek new tenant, especially for Batik & Moslem Fashion Designers. (i.e I was helping Wardah Cosmetic to expand their marketing program & strengthen brand awareness).- EFSA Evaluation (Effective Sale Area)- Supervised all of department head on day to day operation- Prepared quarter action plan, analyzing competitor, market progress- Prepared daily report activity, - Focused on all work to increase sales & customer satisfaction needs.- Controlled Store activity, merchandise & display, marketing tools, strategy, cost control.- Product Margin Negotiation, - Product Composition, - Retail Planogram, - Customer Flow.- Store Promotion Programs. - Lay Out fitting & tenancy management
R. J Utama I. Nawawie Education Details
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3.27 Scale Of 4.00 - Bachelor Of Economy -
Gpa 3,91 Scale Of 4.
Frequently Asked Questions about R. J Utama I. Nawawie
What is R. J Utama I. Nawawie's role at the current company?
R. J Utama I. Nawawie's current role is Division Head Marketing & Sales | Business Development Leader in Healthcare and Consumer Goods | Marketing Strategist.
What schools did R. J Utama I. Nawawie attend?
R. J Utama I. Nawawie attended Universitas Gunadarma, Universitas Esa Unggul.
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