• Successfully troubleshoot computers, tablets, smartphones, printers, and other various devices that the residents needed fixed• Set up sound and video system during events for broadcast and live viewing• Created training materials for the residents to help them learn how to use their devices• Taught residents how to use various software by holding weekly tech classes

• Processed Change Orders by working with initiators, and reviewers to make sure that all necessary changes are properly reviewed and analyzed• Updated matrixes according to newly released documents to make sure all data are usable by other employees• Increased productivity by organizing and uploading hard copies of documents to online shared drive for ease of access• Assisted with company orders by providing the correct and necessary files to outside vendors• Reviewed SOPs, MIs, reports, artworks, and other documents to make sure everything is understandable and correct• Successfully completed Intertek Audit by preparing all necessary documents for the audit, made sure all training records are updated, reviewed and organized documents to easily give to the auditor, and assisted audit team whenever possible• Successfully trained new employees on current procedure in document handling, training management, change order process, how to use QCBD quality management systems, and Microsoft Dynamics NAV ERP System

• Worked with managers to keep track of inventory and making sure the store is well-stocked• Trained new employees to make sure they have all the skills they need to work properly• Counted and kept track of money by the end of the day to make sure that everything is in order• Handled returns and customer complaints by working with the customer and ensuring they are satisfied• Assisted customers through the phone and in person to make sure that the store has everything they need

• Created marketing strategy with marketing team through market and competitor research• Wrote and uploaded blogs using keywords and topic research, this includes updating meta tags, meta description, and keyword density to improve SEO ranking• Managed social media by creating posts, graphics, and updating company information• Created emails, flyers, and posters for conference and other marketing purposes• Redesigned and created web pages to improve SEO rankings, and lead generation• Reached out to relevant online directories to add company information

• Used SEMRush to find keywords, top ranking content for keywords, semantic keywords, created projects, upload & track competitors, scheduling social media posts, and view site’s overall performance• Managed social media by planning and scheduling content, creating graphics, posting & commenting, updating company information, creating video content, creating ad campaigns & ad copies, setting conversion goals, budgets & placements, and defining target audience• Researched various tradeshows, ad platforms, social bookmarking sites, and online marketplaces to promote products & ad materials• Wrote weekly reports about ad statistics and ad performance, and strategized with other team members in order to create more effective ads• Created buyer persona based on competitor and content research

• Researched different topics in order to create effective materials in rallying supporters and gain interests• Wrote letters to potential donators and successfully received donations that would help the organization continue operations• Created outreach materials such as videos, social media posts, flyers, posters, and local media letters in order to spread information and urge people to take action about current issues• Organized events to reach people and inform them more about the organization, current issues, and how they could take action and become more influential in their community• Mobilized people to contact their senators and representatives regarding their support for pending bills and its benefits for both the United States and their beneficiaries• Created poll and gathered data about the website to improve user experience