A Professional with 20+ years of strong experience in Service Operations Management & Service delivery management environment within large highly complex multi customer infrastructure environment. Extensive experience in Operational Governance, accountable of running day-to-day ITSM Operations, Continuous Improvements in Production environment, managing SLA’s and contractual obligations of vendors , Managed Service Partners(MSP)Proven track record of planning, implementing and driving service/technology strategy supporting business capabilities and platforms. Passionate about delivering high quality service to the businessCore Competencies: • Service Management• Service Operations Management • Stakeholders Management • Vendor management • Service Strategy & Delivery • Governance • SLA, OLA, KPI • Cross-Functional Team Leadership • Production Support • Project management • Incident, Problem, Change & Release management • Continuous Improvement• ITIL Foundation V3 • ITIL Life Cycle - Service Operations • Problem Solver