Analyzed customer data monthly for trends and anomalies, reducing costs on internal hardware to support customers, decreasing customer cases to internal support engineers, and identifying areas to improve software performance and quality.Partnered with load testing peers, leveraging analysis results to ensure tests could be run at 250% current user capacity on least-expensive hardware without error.Executed monthly sanity checks before and after Windows updates on internal systems, confirming no new issues occurred and no degradation of performance.Verified documentation of software upgrades and fixes, including SQL scripts, on lower environments, improving stability and performance of software when applied on live systems.Prevented future security issues by looking at databases monthly to find and report any users no longer employed who may still have access to live systems.Served as lead, managing support issues from internal peers, and providing daily feedback until resolution with colleague collaboration.Maintained compliance by helping prove successful EPCS Certification to external auditors, Backbone Consultants, on biennial basis.Documented, created, verified, and regressed over 1K automated testcases, ensuring repeatable sanity of new software.