Raegan Kaempf Email & Phone Number

United States

United States

Duluth, Georgia

Analyzed and optimized the service contract (cycle billing) portfolio to develop and implement strategic plans that recover revenue and enhance billing accuracy, business performance and customer satisfaction.• Spearheaded rigorous audits and revenue investigations to ensure accurate billing of sales agreements, resulting in a sustained high level of precision and financial integrity.• Validated and optimized credit and pricing requests from Billing and Sales teams, playing a pivotal role in mitigating financial impact to Ricoh and substantially improved overall profitability.• Orchestrated seamless communication between Field Service, Sales and Billing as a dedicated liaison, providing essential P&L, Oracle, reporting and billing support, ensuring operational processes were followed.• Executed a comprehensive analysis of account-level revenue and costs, successfully identifying areas for improvement and delivering strategic recommendations that significantly enhanced profitability.• Innovatively developed and meticulously maintained various tools and reports in Excel for data tracking, contributing to streamlined workflows and enhanced data management capabilities.• Demonstrated financial acumen and billing expertise, securing approximately $10.4 million in additional annualized revenue from FY2017 to FY2023 through billing analysis and proactive strategies.

Duluth, Georgia, United States

Performed quality audits of contracts and billing transactions to determine financial accuracy and compliance with process and company policies. Analyzed audit results to identify trends in team/individual performance. Worked with Process Improvement to identify process failures and gaps, to prevent future discrepancies. Assisted Training Development when learning materials were being updated for Customer Billing. Initiated and designed streamlined reporting and analysis for the department to improve efficiency. Collaborated with Quality Assurance counterparts and Customer Billing leadership to develop and implement new initiatives to improve quality.

Duluth, Georgia

Managed specific Global and Area accounts and worked with internal and external customers to ensure accurate billing and to identify and resolve discrepancies, addressing root cause analysis.Provided service that exceeded customer expectations to retain their business and increase sales. Analyzed account billing histories and made all corrections to resolve the current issue and to prevent recurrence.Identified learning opportunities for team members and provided training sessions and one-on-one instruction that improved billing quality and efficiency. Maintained and monitored team workflow and reporting to best utilize resources. Implemented new procedures to streamline research techniques. Resolved internal billing issues and questions as a member of the Biller Assistance Team.

Duluth, Georgia

Macon, Georgia, United States

Maintained cash posting records, researched unapplied funds, recorded payments to customers’ accounts, and provided customer service to internal and external customers.Conducted specialized training classes as well as one-on-one instruction.