Monitor, review, and prioritize Helpdesk tickets and provide support to end users. Assign and escalate tickets where applicableManage and maintaining security solutions, including firewall, anti-virus and intrusion detection systemsManage all network hardware and equipment, including switches, firewall, VPN, and patch panelsAdminister various on-premises IT systems including Windows Server, Exchange, Active Directory, Remote Desktop, SharePoint, Network Printer, MDM, O365 and… Show more Monitor, review, and prioritize Helpdesk tickets and provide support to end users. Assign and escalate tickets where applicableManage and maintaining security solutions, including firewall, anti-virus and intrusion detection systemsManage all network hardware and equipment, including switches, firewall, VPN, and patch panelsAdminister various on-premises IT systems including Windows Server, Exchange, Active Directory, Remote Desktop, SharePoint, Network Printer, MDM, O365 and network devicesPerform installations and modifications to laptops, desktops, printers and monitorsSupport mobile devices (iOS and Android)Provide user training on system usage and applications as requiredWork with the IT Team to implement complex systems projectsWrite and edit technical and user documentation, keeping the knowledgebase up to date.Performed other duties as required to deliver exceptional service and to support the organization Business goals Show less

User Support and Training: Provided user support and training to ensure successful adoption and utilization of the system. Developed user documentation, conduct training sessions, and provide ongoing assistance to users, addressing any technical issues or questions that may arise.Requirement Gathering and Analysis: Collaborates with stakeholders, including business users, managers, and IT teams, to gather and analyze requirements for new systems or enhancements to existing systems… Show more User Support and Training: Provided user support and training to ensure successful adoption and utilization of the system. Developed user documentation, conduct training sessions, and provide ongoing assistance to users, addressing any technical issues or questions that may arise.Requirement Gathering and Analysis: Collaborates with stakeholders, including business users, managers, and IT teams, to gather and analyze requirements for new systems or enhancements to existing systems. Conducted interviews, workshops, and analysis of business processes to understand the needs, goals, and constraints of the organization.System Design and Development: Based on the gathered requirements, designs system solutions and develops functional specifications. Created system models, flowcharts, and diagrams to illustrate system processes and interfaces. Worked closely with software developers, architects, and other team members to ensure effective system design and development.Systems Integration: Responsible for integrating various systems and components to ensure seamless data flow and interoperability. Collaborated with different teams and vendors to define system interfaces, data exchange protocols, and integration frameworks. Performed integration testing to ensure that systems function properly together.System Maintenance and Upgrades: Responsible for monitoring and maintaining the performance and stability of systems. Identify and troubleshoot system issues, implement bug fixes, and perform system upgrades or enhancements. Continuous Improvement and Innovation: Actively seeks opportunities for process improvement and innovation within the organization. Stayed updated with emerging technologies, industry trends, and best practices. Propose and evaluate new technologies or system enhancements that can drive efficiency, cost-effectiveness, and competitive advantage. Show less

As a Software Support Specialist , mainly responsible for • Provide technical support for itracks software applications• Perform quality assurance for itracks developed software applications• Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner • Provide custom programming and branding… Show more As a Software Support Specialist , mainly responsible for • Provide technical support for itracks software applications• Perform quality assurance for itracks developed software applications• Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner • Provide custom programming and branding services• Manage client inquiries and requests• Assist in the development and revision of training documentation as required• Pursue self-development to provide top-quality customer service, and increase itracks software products mastery, and increase industry knowledge • Work effectively in a team environment for the good of the company as well as individuals Show less

IT / ITES SupportTier-1 Technical SupportFront Desk Work

IT Solutions, Telecom, Outsourcing, SEO, Software development, Website Designing and Development, Security Systems, Computer Hardware in Jalandhar, Chandigarh, Delhi, Punjab.