Renee Kamon Email and Phone Number

- Review resumes to determine if candidates qualify to move forward in interview process.- Complete video resume reviews to determine candidate eligibility for manager interviews.- Schedule manager interviews.- Handle requisitions from posting to offer.

- Handle claims pertaining to short term disability and continuous disability. - Securing medical documentation. - Make decisions regarding certification and denials. - Identify and investigate potential fraud.- Manage pay and benefit needs and issues.

- Completed estimates for shops as well as supplements. - Negotiated repair times. - Issued payments and kept customers up to date regarding status of claims.

- Heard cases to determine proper liability and damages for auto claims being disputed.

- Review resumes to determine if candidates qualify to move forward in interview process.- Complete behavioral based phone interviews to determine candidate eligibility to move forward in hiring process.- Complete video resume reviews to determine candidate eligibility for manager interviews.- Schedule manager interviews via WebEx.- Handle requisitions from posting to offer.

- Inspects damaged vehicles, write estimates, documents claim-related information, and makes decisions consistent with claims standards and local laws.- Makes total loss determinations and establishes total loss evaluations.- Sets clear and accurate expectations regarding repair duration, estimate detail, repair outcomes and financial obligation.- Works with rental vendors to ensure clean, damage-free, fully fueled rental vehicles are available upon demand.

- Complete phone interviews based off of behavioral based questions and resume review for multiple job types within the company.

- Inspects damaged vehicles, write estimates, documents claim-related information, and makes decisions consistent with claims standards and local laws.- Makes total loss determinations and establishes total loss evaluations.- Sets clear and accurate expectations regarding repair duration, estimate detail, repair outcomes and financial obligation.- Works with rental vendors to ensure clean, damage-free, fully fueled rental vehicles are available upon demand.

- Assist customers through the claims process by setting up rental vehicles, tow of disabled vehicles, repairs through repair facilities, and estimates for damages.- Determine liability by completing recorded interviews, locating police reports, viewing damages of vehicles, and completing scene investigations.- Handle inbound phone calls from insureds, claimants, medical providers, and attorney offices.- Submit claims through claimant carriers on insureds behalf.- Provide total loss settlement offers, send payments to lien holders regarding total loss vehicles, and assist with the title transfer process for salvage.- Consistently exceed expectations for customer surveys results.

- Educate members regarding included benefits for their health plan for both in and out of network services along with deductible, copay, or coinsurance amounts that apply towards those benefits.- Provide members with options for value added services outside of their standard health plan coverage such as product discounts and wellness options.- Inform members of their accumulations for out of pocket costs, in and out of network deductibles, routine benefits, and reimbursement limits.- Educate members regarding the breakdown of claims and how the total cost has been determined.- Investigate claims from facilities and hospitals to locate any discrepancies.- Contact facilities and provider offices for procedure information in order to provide members with an estimate of the cost involved- Contact billing offices on the member's behalf to clarify invoice issues and to assist in setting up payment arrangements.- Assist members by taking payments toward their premium charges, setting up reoccurring payments, or by sending out reprints of monthly invoices.- Compiled training documents to assist with registering for system access during new hire orientation.

- Assist with collecting prescriptions and patient information during drop off procedure- Execute data entry process by creating medication labels utilizing prescriptions- Complete fill process by counting and measuring tablets and liquids utilizing medication labels- Perform sales process by selling medication through prescription system and POS system.- Assist opening and closing procedures including restocking of materials needed during the fill process- Complete return to stock procedures to ensure medications are refunded to inventory if not sold- Provide customer service both in store and over the phone- Answer multiline phone system

- Handle a combination of customer service, technical support, and secondary escalated calls. - Assist with billing and payment concerns, device issues and replacements, and out of the box solutions pertaining to escalated situations. - Handle between 2 and 8 escalated calls per day. - Assist escalation supervisors with customer survey callbacks, and scheduling for representatives when needed.

- Supervised a team of 7 customer service representatives, and 5 customer retention representatives.- Assisted with customer survey callbacks for the supervisor team, handled escalated calls, led team meetings.- Scheduled and prepared for coaching with representatives on a weekly basis based on needs of the business to assist representatives in meeting performance goals. - Compiled excel spreadsheet pertaining to escalated calls to our escalation specialist team and areas of opportunity.

- Supervised a team of eight technical support coordinators. - Assisted with customer survey callbacks for the supervisor team, handled escalated calls, led team meetings.- Scheduled and prepared for coaching with representatives on a weekly basis based on needs of the business to assist representatives in meeting performance goals. - Compiled excel spreadsheet of customer survey calls to track what trends were seen that could be affecting overall results. - Created PowerPoint presentation pertaining to On Deck project to lower average handle time through resource utilization. Presented along with three other members to three supervisor teams.

- Assisted a new hire class of 16 representatives at the start, down to 12 at completion.- Assisted trainers with class activities through duration of training.- Assisted representatives with multiple mock que sessions, and for the entire transition period. - Took escalated calls, assisted representatives during live call taking, and performed coaching sessions.- Consistently rated 9 or 10 out of 10 total points by representatives through mentor survey process.

- Assisted with tier two troubleshooting of advanced devices and network issues.- Assisted supervisors with projects concerning large accounts to locate errors in billing.- Assisted data teams with escalations and general account knowledge by providing floor support.- Assisted with Data New Hire class for three weeks.- Condensed PowerPoint presentation for iPhone troubleshooting to present to care teams through team meetings. Utilized excel spreadsheets to track supervisor schedules, team meetings, and representative schedules for those who were assisting with presentation.

- Assisted with billing questions and discrepancies. - Assisted with tier one troubleshooting of advanced devices and network issues. - Participated in the Extreme Dare program by handling calls for the escalated cue.

- Prepared and balanced cash drawer daily for deposits.- Managed monthly bills pertaining to business utilizing QuickBooks.- Prepared payroll for 40+ employees while utilizing ADP’s services bi-monthly.- Prepared the daily trial balance sheet for resort sales.- Supervised a team of 7 to 8 people by creating monthly schedules, created activity lists which consisted of anywhere from 10 to 100 animals that could be socialized together.- Performed check-in and check-out procedures through special software for clients and their pets. Check-in procedures routinely dealt with special feeding and medication concerns. Check-ins required compiling a room card along with any special medication and feeding sheets.- Handled reservation and cancellation requests for clients.- Handled a six line phone system.- Assisted the on-site grooming salon when necessary with bathing and drying of pets.