Riz Karim

Riz Karim Email and Phone Number

Chief Customer Officer at ECI @ ECI Software Solutions
Riz Karim's Location
Greater Boston, United States, United States
About Riz Karim

Operating exec with experience building high-growth, customer-focused, global SaaS businesses.Leadership style is focused on: 1) data-driven decision making, 2) continuous improvement, 3) open communication.Have built and led Services, Sales, Product, Customer Success, Support, and Solutions functions across a variety of technology companies and stages, from startups to publicly traded businesses in the US, Europe and Asia.Operational leadership encompasses P&L management and overseeing execution of teams across the globe.Business oriented leadership includes experience achieving product-market fit, evaluating and integrating acquisitions, and negotiating mutually beneficial relationships with partners, investors, and prospects.Domain expertise includes Localization technology and services, Enterprise Content Management, Mobile, Digital Media, and Critical Communications.

Riz Karim's Current Company Details
ECI Software Solutions

Eci Software Solutions

View
Chief Customer Officer at ECI
Website:
ecisolutions.com
Riz Karim Work Experience Details
  • Eci Software Solutions
    Chief Customer Officer
    Eci Software Solutions Sep 2023 - Present
    Westlake, Texas, Us
    ECI helps over 25,000 small and medium-sized businesses compete and grow by providing purpose-built solutions and industry expertise that make doing business easier.
  • Everbridge
    Senior Vice President, Global Services And Support
    Everbridge Aug 2015 - Jul 2023
    Boston, Massachusetts, Us
    Led Customer Success, which was measured via best-in-class Adoption, Retention, Time-to-Value, and CSAT. Oversaw global Professional Services, Account Management, Customer Support, Sales Engineering, Customer Learning, and Implementations organizations. Responsible for company SaaS renewals and GRR targets. As a member of the Senior Management Team, consistently helped drive 35%+ annual revenue growth and industry-leading NPS.
  • Packetvideo
    Senior Vice President Of Solutions Delivery
    Packetvideo Aug 2014 - Apr 2015
    San Diego, Ca, Us
    Turnaround assignment. Restructured global Product and Client Delivery teams and assisted in the divestiture of the core business. Collaborated with partners and investors to launch NTT docomo / PacketVideo's next venture -- a streaming media service offering docomo's content library to Japanese subscribers.
  • Sdl Plc
    Senior Vice President Of Field Operations
    Sdl Plc Feb 2008 - Apr 2014
    Maidenhead, Berkshire, Gb
    Led Enterprise Translation Management and Machine Translation businesses. Led worldwide Sales & Services teams. Grew the technology business to be the market leader, selling 200+ enterprise solutions while simultaneously transitioning to SaaS and consolidating multiple legacy product lines to achieve profitability.
  • Idiom Technologies (Acquired By Sdl Plc.)
    Vice President Of Professional Services
    Idiom Technologies (Acquired By Sdl Plc.) Dec 2003 - Feb 2008
    Us
    Ramped startup business to $10M in revenue as part of the leadership team that defined and pioneered a new market segment (Enterprise Translation Management Systems). Led Worldwide Professional Services and Technical Support organizations, encompassing all aspects of customer satisfaction, including service delivery, training, support, and customer development. Closed or helped close several key deals.
  • Interwoven
    Senior Technical Consultant
    Interwoven Jul 2000 - Dec 2003
    San Jose, California, Us
    Successfully led full-cycle implementations of Interwoven’s content management platform at various client sites. Gathered business requirements, architected overall solutions & performed implementations.
  • Bondsmith, Inc. (Acquired By Endurance International Group)
    Software Engineer
    Bondsmith, Inc. (Acquired By Endurance International Group) Apr 1999 - Jul 2000
    Developed a sophisticated web-based site auditing and visitor tracking system. Achieved rapid customer adoption. Served as technical lead on investor calls, assisting the company through its successful acquisition, in August 2000, by Bizland, Inc. (now part of Endurance International Group).

Riz Karim Skills

Enterprise Software Professional Services Saas Solution Selling Consulting Pre Sales Management Cloud Computing Project Management Agile Methodologies Globalization Leadership Software Development Recruiting Crm Software Project Management Business Intelligence Product Management Start Ups Strategy Integration Strategic Partnerships Enterprise Content Management Software As A Service Internationalization Agile Project Management E Commerce Go To Market Strategy Mobile Devices Customer Relationship Management Salesforce.com Outsourcing Vendor Management Scrum Income Statement Translation Program Management Software Localization Enterprise Architecture Content Management Mobile Applications Business Development Business Alliances Xml

Riz Karim Education Details

  • Harvard University
    Harvard University
    Computer Science

Frequently Asked Questions about Riz Karim

What company does Riz Karim work for?

Riz Karim works for Eci Software Solutions

What is Riz Karim's role at the current company?

Riz Karim's current role is Chief Customer Officer at ECI.

What is Riz Karim's email address?

Riz Karim's email address is ri****@****hoo.com

What is Riz Karim's direct phone number?

Riz Karim's direct phone number is +161749*****

What schools did Riz Karim attend?

Riz Karim attended Harvard University.

What are some of Riz Karim's interests?

Riz Karim has interest in Saas, Mobile, E Commerce, Education, Poverty Alleviation, Enterprise Software.

What skills is Riz Karim known for?

Riz Karim has skills like Enterprise Software, Professional Services, Saas, Solution Selling, Consulting, Pre Sales, Management, Cloud Computing, Project Management, Agile Methodologies, Globalization, Leadership.

Who are Riz Karim's colleagues?

Riz Karim's colleagues are Doug Uetz, Corey Lugrain, Christopher Aitken, Trevor Stott, Caitlin Mcmorrow, Penny Coleman, Paul H..

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