Rob Kassel Email & Phone Number

Boston, MA, US

Orlando, Florida, US

I headed Product Management for a conversational AI provider recognized by Gartner and Forrester as the category leader. During my tenure the company revised and refined an omnichannel contact center (CCaaS) platform; added coaching and conversation summarization to real-time agent assistance; deployed a voice gateway built in-house; expanded packaged.

Menlo Park, CA, US

I led a team of product managers overseeing a portfolio of legacy CX solutions offered in premise software and cloud service formats. We enabled business to deliver an exceptional customer assistance experience, by voice and text, through conversations with agents and self-service applications.Previously at Genesys I helped launch a cloud-based AI platform.

Waltham, MA, US

I joined CallMiner to accelerate growth through new products. To successfully better address the SMB market I redesigned our entry-level speech analytics offer to reduce training and support costs. This allowed for lower pricing while providing an up-sell opportunity as customers gained sophistication. I also launched an “app store” that reduced.

Menlo Park, CA, US

In my first role at Genesys I had primary responsibility for a cloud-based platform sending over 1 billion text messages per year. Starting with redundant services platforms that had been amassed through M&A, I architected a consolidation plan that realigned the product roadmap with strategic goals, sales objectives, emerging mobile technologies, and.

I joined Holly as VP of Marketing and Product to help the Australian company relocate its headquarters to Boston. The move was a response to growing demand for its carrier-grade IVR platform in the U.S. and Europe. My responsibilities included branding, corporate communications, events, customer pitches, and RFP responses in addition to typical product.

My responsibilities initially focused on emerging technology standards but soon added speech recognition, natural language understanding, and speaker verification products. In time I headed the product management team responsible for the core network speech software portfolio, which included speech recognition, text-to-speech, voice biometrics, dialog.

By the time I joined Wildfire it had been in business seven years yet was still struggling, in part because their voice-driven virtual personal assist was ahead of its time. My responsibilities included crafting requirements for international opportunities, addressing customer requests, and managing launch of new releases.

I started as a research scientist conducting fundamental research on acoustic modeling to improve speech recognition algorithms. But I was drawn to assisting the Sales team as they needed someone who understood the technology and its limitations. Post-acquisition I was asked to join a newly-formed Marketing department and my transition to product.

Ph.D., Electrical Engineering And Science

S.M., Electrical Engineering And Science

S.B., Computer Science And Engineering

Education record