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I help companies launch innovative products, grow successful products, and fix broken products. My background is highly technical and that allows me to rapidly build mutual trust with development staff. I have extensive training in and experience with machine learning and conversational AI, particularly for customer experience and contact centers.I have worked at organizations small and large, sometimes contributing to marketing as well as product management. My responsibilities often included collaborating with international teams and developing products for global markets.With a good eye for detail and design, I embrace high standards but am pragmatic in execution. I am well-versed in interpreting market insights, crafting product strategy, evangelizing product vision, managing product lifecycle, and improving processes. When appropriate I am comfortable wearing multiple hats and getting my hands dirty.Colleagues have called me a product management rockstar, a great manager, and the fellow most likely to say “not necessarily” in a meeting. I thrive on solving challenging problems and leading high-performance teams. I enjoy working with customers to win their business. And, of course, I strive to build great products.
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Evp Global Customer ExperienceKasisto AiBoston, Ma, Us -
Senior Vice President Product ManagementKore.Ai Dec 2021 - May 2024Orlando, Florida, UsI headed Product Management for a conversational AI provider recognized by Gartner and Forrester as the category leader. During my tenure the company revised and refined an omnichannel contact center (CCaaS) platform; added coaching and conversation summarization to real-time agent assistance; deployed a voice gateway built in-house; expanded packaged solutions for healthcare, banking, ITSM, and HR; and launched a self-paced training portal. My responsibilities included negotiating technology supplier licensing agreements, conducting M&A activities, and advocating for mature product planning and delivery processes in anticipation of high growth. I contributed to selling and delivering with strategic accounts in banking, healthcare, communications, and travel. -
Head Of Product Management, PureconnectGenesys Jun 2017 - Dec 2021Menlo Park, Ca, UsI led a team of product managers overseeing a portfolio of legacy CX solutions offered in premise software and cloud service formats. We enabled business to deliver an exceptional customer assistance experience, by voice and text, through conversations with agents and self-service applications.Previously at Genesys I helped launch a cloud-based AI platform providing machine learning, language understanding, and data management services to other Genesys products. I was tapped for this role after refining customer self-service capabilities acquired from Interactive Intelligence, including speech recognition and text-to-speech engines. -
Director Of New ProductsCallminer Nov 2015 - Jan 2017Waltham, Ma, UsI joined CallMiner to accelerate growth through new products. To successfully better address the SMB market I redesigned our entry-level speech analytics offer to reduce training and support costs. This allowed for lower pricing while providing an up-sell opportunity as customers gained sophistication. I also launched an “app store” that reduced time-to-revenue by providing packaged solutions for common analytics tasks. -
Director, Product Management, MobileGenesys Dec 2013 - Nov 2015Menlo Park, Ca, UsIn my first role at Genesys I had primary responsibility for a cloud-based platform sending over 1 billion text messages per year. Starting with redundant services platforms that had been amassed through M&A, I architected a consolidation plan that realigned the product roadmap with strategic goals, sales objectives, emerging mobile technologies, and resource constraints. The resulting scalability and reliability gains were further enhanced through a revised process for launching new customer programs.
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Vp Product ManagementHolly Connects / West Interactive Apr 2008 - Jun 2013I joined Holly as VP of Marketing and Product to help the Australian company relocate its headquarters to Boston. The move was a response to growing demand for its carrier-grade IVR platform in the U.S. and Europe. My responsibilities included branding, corporate communications, events, customer pitches, and RFP responses in addition to typical product management tasks. We successfully managed through the global economic downturn and ultimately were acquired by our largest U.S. customer, West Interactive. I remained with West in a product management role for their core service platform, its management portal, and related development tools.
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Senior ManagerSpeechworks / Scansoft / Nuance Jun 2001 - Feb 2008My responsibilities initially focused on emerging technology standards but soon added speech recognition, natural language understanding, and speaker verification products. In time I headed the product management team responsible for the core network speech software portfolio, which included speech recognition, text-to-speech, voice biometrics, dialog components, and developer tools. My work included formulating integration plans for products obtained through numerous acquisitions; establishing an international price list and related policies; evangelizing products with analysts and press; managing our corporate partnership with Microsoft; and directing public relations for an industry standards organization.
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Product ManagerWildfire Communications Jan 1999 - Jun 2001By the time I joined Wildfire it had been in business seven years yet was still struggling, in part because their voice-driven virtual personal assist was ahead of its time. My responsibilities included crafting requirements for international opportunities, addressing customer requests, and managing launch of new releases.
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Product ManagerVoice Processing Corporation / Voice Control Systems Oct 1995 - Nov 1998I started as a research scientist conducting fundamental research on acoustic modeling to improve speech recognition algorithms. But I was drawn to assisting the Sales team as they needed someone who understood the technology and its limitations. Post-acquisition I was asked to join a newly-formed Marketing department and my transition to product management was complete.
Rob Kassel Skills
Rob Kassel Education Details
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Massachusetts Institute Of TechnologyElectrical Engineering And Science -
Massachusetts Institute Of TechnologyElectrical Engineering And Science
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Massachusetts Institute Of TechnologyComputer Science And Engineering
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Stuyvesant High School
Frequently Asked Questions about Rob Kassel
What company does Rob Kassel work for?
Rob Kassel works for Kasisto Ai
What is Rob Kassel's role at the current company?
Rob Kassel's current role is EVP Global Customer Experience.
What is Rob Kassel's email address?
Rob Kassel's email address is ro****@****sys.com
What is Rob Kassel's direct phone number?
Rob Kassel's direct phone number is +161786*****
What schools did Rob Kassel attend?
Rob Kassel attended Massachusetts Institute Of Technology, Massachusetts Institute Of Technology, Massachusetts Institute Of Technology, Stuyvesant High School.
What are some of Rob Kassel's interests?
Rob Kassel has interest in Career, Cooking, Exercise, Investing, Outdoors, Collecting Antiques, Electronics, Home Improvement, Reading, Crafts.
What skills is Rob Kassel known for?
Rob Kassel has skills like Product Management, Speech Recognition, Saas, Mobile Devices, Ivr, Cloud Computing, Go To Market Strategy, Product Marketing, Enterprise Software, Telecommunications, Start Ups, Strategy.
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