Richard Keane Email & Phone Number

New York, Ny, Us

Gb

Launch new products and drive product strategy while effectively collaborating with internal customers, engineering, marketing, and risk assurance teams. General responsibilities include gathering and prioritizing product requirements, maintaining roadmaps, planning product testing and release strategy. Promoted from Senior Associate to Senior Manager over a ten-year period. • Created Google site, product documentation, demonstration videos, and user guides to support Trust Solution tools for the practice (10,000 users)• Persuaded Trust Solutions’ leadership of the need for a unique Product Management team to manage PwC’s SCW, Aura Forms, and Create for Reports products• Assembled and oversaw a new four-person PM team; together we’ve expanded our responsibilities and eliminated critical post release defects in both the SCW and Aura Forms• Conducted regular Voice of Customer (VOC) interviews with Aura Content team to provide demonstrations of new SCW features and identify pain points in their processes• Drove product strategy with cross-functional teams for release of Create for Reports, resulting in an adoption rate of 95% by key customers and partners

Gb

• Accepted into Digital Accelerator program (33% acceptance rate) to lead PwC’s digital innovation strategy and upskilling by bringing design thinking, automation, and data visualization knowledge back to the rest of the firm• Trained staff in Digital Academy data wrangling, data manipulation, and led demonstrations of technology use cases for Partner groups to encourage adoption and understanding of new digital tools• Achieved 'Top Contributor' of PwC Labs for 7 months by building and sharing the PwC Help, Mass Email, PC Call Bot, and other automations on PwC Lab, which have been collectively run over 74,000 times and saved the firm thousands of hours

Gb

• Innovated new Visual Basic ‘Locomotive’ code used in Aura ‘smartdoc’ Excel files, which eliminated a content creator’s need to understand VB and cut down on development time by 80%• Standardized and streamlined content development process, greatly reducing errors and rework

Worldwide, Oo

• Supervised a staff of three paralegals and forty attorneys in daily e-discovery tasks