Ray Kendricks Email & Phone Number

Ooltewah, Tennessee, United States

Chattanooga, Tennessee, United States

Chattanooga, Tennessee Area

Oversaw and managed >30 drivers that included ongoing mentoring, coaching, and development. Charged with leading a seamless operation and on-time service levels. Monitored assigned drivers to maintain a safe work environment and to ensure the following of company policies and DOT regulations.➣ Coordinated and led the successful implementation of two dedicated CarMax concierge operations.➣ Leveraged load planning and dynamic routing to utilize the full trailer capacity.➣ Instrumental in the successful startup of a CarMax OTR transport operation.➣ Built strong relationships team drivers that resulted in increased driver retention.

Chattanooga, Tennessee Area

Directed and led up to 125 drivers that included recruiting, hiring, and retention; addressed and resolved any daily issues for drivers or customers. Ensured the fleet’s daily on-time percentage goals and compliance goals with constant tracking.➣ Accountable for managing and growing 20 large accounts while filling in at various facilities throughout the region as needed; negotiated 3rd party freight to fill backhaul needs.➣ Managed account level P&L and KPIs to help identify and adjust capacity to maximize profitability.➣ Assisted with drivers with equipment breakdowns and arranged repowering of loads.

Chattanooga, Tennessee Area

Selected to serve as a training supervisor to provide comprehensive operations and systems training to 50 operations personnel nationwide. Partnered with the operations, safety, and IT departments to design, develop, and implement specialized training programs for each group. ➣ Played a key role in a system conversion from a TMW to XPM (Xpress Perpetual Motion) platform.➣ Evaluated the effectiveness of system and classroom training; redesigned as needed. ➣ Implement SOPs to train the dedicated operation team on new dispatching software.

Chattanooga, Tennessee Area

Promoted to supervise a 25-person operations team that included office staff, drivers, and shop technicians dedicated to onboarding and supporting the Whirlpool account. Tasked with staff development, performance management, and salary planning; analyzed volume figures to forecast surges in business needs. ➣ Ensured employees were trained and compliant with all local, state, and federal regulatory agencies. ➣ Engaged directly with customers daily to provide performance updates and to receive feedback on support levels first-hand. ➣ Managed account level P&L and KPIs to help identify and adjust capacity to maximize profitability.

Chattanooga, Tennessee Area

Brought on board to manage day-to-day fleet operations; accountable for meeting aggressive company KPIs and to ensure an open and transparent level of communication with customers. Recruited, hired, and managed 80 drivers and office staff; led operations and systems training for new supervisors and managers. ➣ Created, implemented, and managed detailed reporting metrics to track operational efficiency. ➣ Instrumental role in a successful system conversion from AS400 to TMW; served as the lead manager in two new customer implementations and participated in two others.➣ Traveled 80% within the region to support USX customer operating sites.

Berwick, Pa

Hand-picked to transfer to Berwick, PA to orchestrate an aggressive turnaround of a struggling facility with a focus on improving and stabilizing across the board quality KPIs within a 605,000 sq. ft. facility. Provided hands-on, operational leadership in directing 50 associates and two managers; handled weekly staff payroll.➣ Established and implemented a quality control initiative that brought the quality KPIs and inventory accuracy levels above company standards; visited stores weekly to ensure shipment quality. ➣ Maintained a >90% average on quarterly audits and maintained a shrink rate of -0.01-0.03.➣ Increased pallets per hour from 19 to 24 and dock to stock time from 6.5 to 3.5.➣ Implemented an up-stacking program that decreased palletized shipments and increased cube.

Savannah, Georgia Area

Provided strategic direction, guidance, and support to 40 associates and 15 team leads within a warehouse environment; led staff hiring, training, development, and performance management. Held full accountability for carton flow, production, quality, order accuracy, and safety.➣ Played a significant role in the successful start-up of a 605,000 sq. ft. facility. ➣ Spearheaded the network of six distribution centers in carton per man hour (CPH) and quality in both departments; developed processes that significantly enhanced quality and efficiency. ➣ Instrumental in streamlining production processes as a result of raising the CPH from 190 to 250 in shipping and 180 to 225 in order picking; improved and maintained building shrink for OS&D.

Fort Stewart, Ga

Fort Stewart, Ga

Ft. Stewart, Ga

Camp Dodge, Ia

Completed A Six Sigma Green Belt Course

Education record