• Working in a team of 10 technical support consultants, responsible for providing professional customer service and Level 2 Technical Support for pre and post sales inquiries on all Brother products.• Providing a high level of Brother product knowledge whilst attaining a good understanding of application software packages to support installations of Brother software onto various operating systems including standalone and wired / wireless network environments.• Offering support to other… Show more • Working in a team of 10 technical support consultants, responsible for providing professional customer service and Level 2 Technical Support for pre and post sales inquiries on all Brother products.• Providing a high level of Brother product knowledge whilst attaining a good understanding of application software packages to support installations of Brother software onto various operating systems including standalone and wired / wireless network environments.• Offering support to other staff and departments when required.Supported products include:(Hardware) - Printers including Mobile, Desktop and Workgroup, Scanners including Mobile, Desktop and workgroup, Label Printers including Handheld and Desktop, Web Conferencing, Fax.(Software) - MS Windows, Mac OSX, Linux Debian Distro’s, MS Office, Adobe Acrobat, SAP, Touch applications, Product drivers, Printer Solutions (Including FollowMe and Papercut) Show less

During my employment at Sharp Electronics (UK) Ltd, I held three different positions within the Technical Department:2004 – 2015 Technical Specialist – Consumer Electronics and Information Systems2003 – 2004 Product Specialist – Projector2000 – 2003 Product Specialist – Data & Display• Development and evaluation of own brand, OEM and ODM products up to 6 months before UK launch. Finding any problems and liaising with various factories and subsidiaries around the world.•… Show more During my employment at Sharp Electronics (UK) Ltd, I held three different positions within the Technical Department:2004 – 2015 Technical Specialist – Consumer Electronics and Information Systems2003 – 2004 Product Specialist – Projector2000 – 2003 Product Specialist – Data & Display• Development and evaluation of own brand, OEM and ODM products up to 6 months before UK launch. Finding any problems and liaising with various factories and subsidiaries around the world.• Created and delivered technical training courses in operating, servicing, diagnosing and repairing product at basic and intermediate levels.• Established high levels of support for resellers and internal staff, covering hotline support, on-site visits and contractor support whilst ensuring the technical website is updated with the latest firmware’s, technical bulletins, handy guides and manuals.• Creating and managing quality reports to various own brand and OEM factories. Delivering detailed sales vs. failure rates including fault diagnosis.Supported products include:(Hardware) - Touch screen monitors (LED / LCD 20" to 80"), Commercial monitors (LED / LCD 32" to 90"), Smart televisions including 3D (LED / LCD 32" to 90"), LED / LCD televisions (19" to 90"), Microwave (Domestic and commercial), Refrigeration (American style 2 /4-door and swing door), Audio (Home cinema, portable, sound bar, stereo systems), Air purifier, Blu-ray, Viewcam, Calculator, Organiser, Laptop, Projector, Desktop monitor (LCD 12" to 22"), DVD (Players and recorders), Set-top boxes including HDD recorders, CRT Television, Mini-disc, Notebooks, Handheld PC (Windows CE), Fontwriter, PDA, Laser Printer (Desktop)(Software) - Touch applications, Product drivers, DLNA, Smart television applications (Android and iPad), Airplay, Windows Home Server and Windows Media Centre, Nero MediaHome, Product firmware and service delivery applications, Product installation applications. Show less

Responsible for supplying and supporting customers with IT maintenance, networking or other IT contracts.Responsible for 2 engineers to ensure key support was attained for our clients.

Working in a small department, responsible for a range of project and support activities on Windows NT 4.0 and AS/400.Implemented projects during this period such as a new accounts package and the overview of installing the WAN on 4 European sites.