An astute and result oriented professional with 7 years + of experience in the Industry with exposure to various functions like Operations, People handling, Business Continuity Planning, Transitions & Project Management.Expertise entails in managing business operations of cross-functional domains like Mortgage, Banking and Finance (voice and non-voice),401k Retirement industry , Proficient in managing & leading teams for running successful service delivery to the clients & experience of developing procedures, service standards for business excellenceCore Competencies:- People Management- Skilled in handling reports- Inventory Management- Automation / RPA implementation experience- Continuously meeting the SLA- Project management expertise- Managed multiple clients and large teams