Responsible for a SharePoint Migration Project.• Analyzed 2,218 SharePoint sites to determine whether site was active, to be aged for deletion, or deleted (Sharegate)• Developed a tool which asked SharePoint site owners a series of questions to determine if they were still the owner and if the site was still needed (SharePoint workflows, DFFS)• Contacted site owners to discuss their SharePoint’s site readiness, assisted with stale content and permissions cleanup, and migrated sites as required.• Developed technical and how-to documentation.• Managed workload for offshore resourcesResult: 132 sites migrated, 1774 sites deleted, 312 sites identified as BAU

Responsible for coordinating IT Audit Issue Remediation Process.• Reviewed and provided guidance for Evidence Collection, Periodic Review setup, Control Objective and Sustainability Measurement.• Assisted Managers with development of Active Audit Plans/Target Dates, routing for Approvals, delivering on-time to Internal Audit.Additional activities:o Excel: Extract of data from SharePoint, Accelus, RSA Archer, Executive reporting with chartso SharePoint: Workflows, Form Templates, Site Maintenance, Excel data/charts displayo MS Power BI: Extract of data from SharePoint and Excel, Executive reporting/chartso Visio: Process Documentationo Accelus: Reportingo Technical Writing: Process documentation, Complex reporting process documentation

Scrum Master/Business Analyst for private cloud platform program. Elicited requirements and led data gathering efforts for their Continuous Availability program, focusing on organization and process change to prepare IT service management and engineering teams to support automated building, testing and releasing of software.Developed communication plan and artifacts for a Business Objects upgrade project. Reduced planned service desk calls by 50%.Elicited requirements for a MS OneDrive implementation project with regulatory and compliance implications. Led product feature documentation and testing.

LEAD – BPT INFRASTRUCTURE 2013 to 2014Responsible for managing Services Platform supporting computer and printer requirements globally, and directing the purchasing of computer and printing equipment for North America. Negotiated with Managed Print Service provider to correct ongoing issues, including equipment ordering, invoice timing and accuracy, communication workflow, and global requisitions. Corrected 93% of major issues.INFRASTRUCTURE RELATIONSHIP MANAGEMENT CONSULTANT 2005 to 2013Responsible for delivering IT Infrastructure products and services to meet business requirements, acting as liaison between IT and business groups, and adoption of practices and improvements.Developed tactical resolutions and action plans for executive strategic initiative to improve business value of IT products and services, authored curriculum, and delivered training to worldwide-based IT resources. Provided means to understand business client value drivers, align IT capabilities with value drivers, and articulate and deliver value propositions. Managed project to add Mac computers as a standard IT offering for design staff, including integration into corporate Microsoft-based environment and 3rd-party support. Increased designer productivity and workflow efficiency with 95% client acceptance.PROJECT MANGEMENT OFFICE CONSULTANT 2002 to 2004Responsible for leading global project alignment and prioritization, analyzing and reporting key global IT projects status to company executives, and administering PlanView application.BCS SUPPORT GROUP LEAD / TECHNICAL SUPPORT DESK MANAGER 1999 to 2002Responsible for delivering 1st level technical support to 10,000 end users and delivering 2nd level technical support to 3,500 end users, and overall Service Level performance. Led staff of up to 13. Senior IS Analyst-LAN/OA, Support Data Shift Supervisor, Production Control Analyst, Computer Operator, and Distribution Clerk 1980 to 1999