Establish and reach monthly finance and insurance manager goals for Recreational sales, service contracts, customer service, and other key benchmarksAssess whether Recreational buyers need financing and payment options before presenting them with appropriate RV finance plansMaintain the highest ethical standards serving as a finance director and/or manager who is committed to a high customer satisfaction index (CSI)Support the auto sales manager during each vehicle purchase and leverage opportunities to offer aftermarket products, service contracts, and insurance programsAbide by federal, state, and local regulations when preparing paperwork, finalizing financial transactions, setting interest rates, and working with lending institutionsManage inventory of finance department supplies, including bank, state, and RV dealership forms.

Experienced front line leader in hospitality industry with over 7 years of guest service experience, Strong reputation for providing exceptional customer experience to achieve outstanding results and gain loyal relationships. Known success in developing and implementing creative strategies for enhancing front and back of the house operations.EDUCATIONUniversity of Central Florida, Rosen College of Hospitality Management, Orlando, FloridaBachelor of Science in Hospitality ManagementGPA 3.7, Deans ListPROFESSIONAL EXPERIENCEWyndham Bonnet Creek Resort, Orlando, Florida 11/2016 to Present Food and Beverage SupervisorWyndham Bonnet Creek Resort ranks #6 on Condé Nast’s Readers’ Choice Awards list of Top Resorts in Orlando in 2017 and is Wyndham’s premier resort located adjacent from Walt Disney World.Responsible for five Food and Beverage locations within this premier resort. Lead of team of X kitchen, wait and bar staff in 24x7 operation. Responsible for overseeing and ensuring all internal audit and compliance standards are met at each location and maintaining exceptional customer service.Accomplishments:• Improved food and liquor cost by approximately 6% through more efficient use of inventory and managing waste.• Improved overall payroll cost by approximately 8% through better scheduling and utilization of the staff• Interviewed, trained and developed x number of employees for the Food and Beverage team.• Improved efficiency in inventory, labor and point-of-sale management using Oracle MICROS • Set departmental targets and objectives, work schedules, budgets, and policies andprocedures • Developed menus with other members of Food and Beverage team• Maintained relationships and ordered with vendors such as Sysco, Coke and Cheney Brothers

Sixt Rent A Car was founded in 1912 in Munich, Germany, It is now one of the first and most successful international car rental companies in the world with over 100 years in the business.Responsible for servicing customers in all aspects of their car rental transaction. Effectively addressed customer inquiries to fulfill their needs during the car rental transaction. Completed guest and rental contract transactions through the inspection of vehicles upon return addressing issues related to damages, refueling, and maintenance concerns. Was responsible for documenting damages upon return of car rental and ensuring guests are provided necessary information regarding process and procedure related to damages. Was known for creating acustomer service focused environment with care, concern, and sincerity.

• Planning, organizing, and producing food ensuring consistently high quality by company specifications • Leading trainer in back of the house operations guaranteeing company standards are met• Assists in planning and coordinating cook lineups and catering ranging from 20 to 50 people• Contributed to a team that ranked in top three Ruby Tuesday restaurants in the region by ticket times, cost control, quality of service, and sanitation cleanliness• Created and designed layout of equipment/food placement to ensure most efficient cooking structure for high volume business with each new menu• Head cook in kitchen increasing employee satisfaction, motivation, and performance through leading by example teaching company standards• Experiences working in fast-paced, multi-tasked environments while achieving absolute guest and employee satisfaction. • Responsible for receiving, storing, and issuing food truck delivery bi-weekly