Robert Killion Email & Phone Number

Everett, Washington, United States

Arlington, Washington, United States

● Manage scanning of 100+ items daily, utilizing handheld scanners to contribute to efficient order fulfillment processes by collaborating with 12+ Associates to complete 5,000 units weekly● Perform outbound processing maintaining accuracy rate of 95% through meticulous scanning and verification, ensuring the integrity of 400 units of inventory weekly.

• Participated in a 24-week data analytics program featuring real data analytics senarios to solve business and technical issues.• Completed two solo cases, analyzing and processing more than 5,000 rows of data in Excel, creating charts, pivot tables, and visual dashboards through Tableau for data visualization and clarity.• Created complex queries in SQL, handle null values, and utilizing aggregate functions for managing large datasets.

Everett, Washington, United States

● Streamlined Windows 7 to 10 migration process of 165 company computers within a 3-month period, achieving an estimated 80% increase in department up time.● Conducted bi-weekly inventory management using advanced Excel spreadsheets, leading to a 75% increase in inventory efficiency and enabling timely procurement of needed computer supplies. ● Contributed to sustainable IT practices by organizing and managing the recycling of outdated computers, enhancing the company's environmental… Show more ● Streamlined Windows 7 to 10 migration process of 165 company computers within a 3-month period, achieving an estimated 80% increase in department up time.● Conducted bi-weekly inventory management using advanced Excel spreadsheets, leading to a 75% increase in inventory efficiency and enabling timely procurement of needed computer supplies. ● Contributed to sustainable IT practices by organizing and managing the recycling of outdated computers, enhancing the company's environmental responsibility and contributing to the maintenance of a lean and efficient inventory. Show less

● Provided exceptional technical support to an average of 20 end-users per week, leveraging strong listening skills to diagnose and troubleshoot issues, enhancing user satisfaction and system reliability,● Successfully executed a critical migration of 15 workstations from Windows 7 to Windows 10, ensuring seamless transition and system performance alignment.● Delivered basic network support by effectively assisting users with network connectivity issues, maintaining operational… Show more ● Provided exceptional technical support to an average of 20 end-users per week, leveraging strong listening skills to diagnose and troubleshoot issues, enhancing user satisfaction and system reliability,● Successfully executed a critical migration of 15 workstations from Windows 7 to Windows 10, ensuring seamless transition and system performance alignment.● Delivered basic network support by effectively assisting users with network connectivity issues, maintaining operational continuity and contributing to the overall stability of office infrastructure for 200+ users. Show less

Duluth, Minnesota, United States

● Organized 300 computer equipment that would be sent back to DELL for newer models. Kept notes regarding details that needed to be reported to management. ● Gave 200 users exceptional support over the phone and answer emails regarding reported issues and their resolution.

Everett, Washington, United States

● Created a map of 250 computers at multiple locations and migrated them to Windows 10.● Answered emails, phone, and tickets in a timely manner to provide needed support to 300 customers. ● Manage 300 user profiles through Active Directory and assigning them permissions through Oracle Database.

Redmond Wa

● Assisted with multiple moves of 500 Microsoft employees● Inventoried and status reported offices with 3 to 15 computers + computer equipment.● Cable managed 30+ servers at Microsoft server warehouses

Everett, Washington

● Backed up and restored data of 100+ users after swapping out old devices for new ones. ● Assisted with the move of 200+ users from multiple departments to a new office.

Redmond, Wa

Bellevue

As an IT Contractor I provided various IT services to businesses around the Seattle area. Rolls included phone and remote support, printer technician, IT support, and Deskside support. • Worked with multiple teams to tackle large scale projects.• Used various tools and resources for projects.

Everett,Wa

Everett, Wa

Bachelor’S Degree, Computer/Information Technology Administration And Management, Senior

Extensive training in penetration testing, cyber security, cyber attack and defense, and cyber forensics.

Honors Certificate Of Data Analytics, Business/Office Automation/Technology/Data Entry

Associate'S Degree, Computer And Information Sciences And Support Services

Activities and Societies: Everett Community College Computer Club Extensive training in networking, server administration, application.