Roland K. Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

Ensuring our Guests are provided with the freshest, tastiest food and a positive dining experience at all times.As an Assistant Restaurant Manager II, I thrive to be effective and efficient hands-on leaders that directly works alongside employees. - Organized and adept with time-management. Analyzes the daily operational and guest service needs. - Passionate about developing and mentoring staff that adheres to company policies and procedures. - Maintain budget sales and profits (P&L / COGs), with a focus on increasing sales, managing shrinkage and providing full support to all other team members. - Manage FOH & BOH to ensure operations are up to company standards.- Supervise and provide the store management and floor staff with day to day direction including scheduling, outlining of store goals, and sales and shrinkage targets, and the communication, understanding, and addressing of subsequent results.- Adhere to and communicate, and fully support and enforce all policies, processes, and procedures of the company.- Ensure that the facility is well maintained and is a safe environment for staff and customers.- Implement and supervise strict controls regarding inventory standard operating procedures and other critical aspects of the business, ensuring that all staff complies with the companies policies, and procedures.- A workplace operations lead providing consistent operational support, assisting in maintaining an inclusive and safe environment for Kura employees.- Make quick decisions in a fast paced environment, growth mindset, self motivated, and demonstrate a positive attitude.- Coordinate of facility maintenance/ improvement projects as necessary, and work alongside fellow employees to complete such tasks.

Sausalito, California, United States

- Develop, finance, launch, manage and market business. Maintain detailed administrative and procedural processes to reduce redundancy, improve efficiency and achieve business objectives. • Direct, train, and schedule staff of up to 2 people to maximize productivity and ensure on time completion of projects. • Manage competing priorities in a fast-paced environment.

San Francisco, California, United States

- Oversee bakery operations: Manage the day-to-day activities of the bakery, including production, inventory control, and product quality to ensure the department runs smoothly and efficiently.- Customer service: Provide friendly and efficient customer service, assist shoppers with inquiries, and maintain a welcoming atmosphere throughout the store.- Stocking and merchandising: Restock shelves and maintain product displays to ensure products are well-organized and visually appealing for customers.

San Francisco, California, United States

Tech Sales Ascension is an online tech sales course taught directly by top-performing sales reps at public market-leading tech companies like HashiCorp, PagerDuty & MongoDB. I took it upon myself to invest and learn more about what it takes to succeed in tech sales from verified top performers. As a result, over the past few weeks, I have committed my time, energy, and resources to preparing myself for a role as an SDR in order to hit the ground running fast once in-role. - Attended weekly live Q&As to learn directly from top-performing tech sales professionals- Learned the fundamentals of tech sales development and how to source significant pipeline & ways to best support account executives on a day-to-day basis- Completed mock cold calls, detailed messaging, CRM, and strategic outreach exercises to hone my skills

United States

Created & managed ads for my products I have extensively researched and tested before deciding to sell on my shopify store that included A/B testing, emailing, and fresh leads using click funnels.

San Francisco Bay Area

- Assisted with the setup and preparation of event venues, including arranging tables, chairs, and table settings to ensure a visually appealing and organized dining area.- Provided attentive and courteous service to guests during events, taking orders, serving food and beverages, and accommodating special dietary requests or preferences.- Maintained a clean and tidy dining environment throughout the event, promptly clearing plates, refilling drinks, and ensuring guests' needs were met.

San Francisco Bay Area

- Supervised and coordinated the activities of cross-functional teams to complete catering tasks and deliver an exceptional customer experience for 15 – 600 people.- Assist with inventory management, tracking ingredient levels, and informing management of stock needs to avoid shortages or wastage.- Collaborate with other in house businesses to coordinate events that will need food and beverages.- Monitor inventory levels, order supplies, and manage food costs to achieve budgetary goals while minimizing waste and spoilage.- Managed the small 2 employee in house cafe opened to the public and employees.

San Francisco Bay Area

Managed day to day restaurant operations and a cross-functional staff of 10 to achieve business objectives and ensure an exceptional customer experience. Coordinated and managed catering projects including requirement gathering, resource allocation, scheduling, scope, and planning to ensure on time delivery. Administered project budgets of $5k to $20K.

San Francisco Bay Area

- Take and accurately record food and beverage orders from customers, ensuring special requests and dietary preferences are noted and communicated to the kitchen staff.- Provide attentive and courteous service throughout the meal, checking on customers regularly to address any needs or concerns they may have.- Process payment transactions accurately and efficiently, handling cash, credit cards, or other payment methods according to the restaurant's procedures.

San Francisco Bay Area

- Coordinate and supervise the kitchen line during service hours, ensuring smooth and efficient food preparation and timely plating of dishes.- Provide guidance and support to line cooks, delegating tasks and responsibilities to optimize workflow and maintain high-quality food standards.- Monitor food quality, presentation, and portion sizes, making adjustments as needed to meet the restaurant's culinary standards.- Maintain a clean and organized kitchen line, adhering to sanitation and safety guidelines, and supporting the team in maintaining a hygienic work environment.

San Francisco Bay Area

- Stepped into a company with high food costs and labor costs that was 65% food cost all the way down to 20% - 25% consistently every quarter saving thousands for the restaurant monthly.- Oversaw all or most aspects of kitchen operations, including menu planning, food preparation, and execution, ensuring high-quality dishes are consistently served to guests.- Lead and manage the kitchen staff, providing guidance, training, and motivation to create a cohesive and efficient team.- Maintain inventory levels and control food costs by sourcing ingredients wisely and minimizing waste through proper storage and portion control.- Ensure compliance with health and safety regulations and maintain cleanliness and sanitation standards throughout the kitchen and food preparation areas.- Collaborate with restaurant management to develop new menu items, specials, and seasonal offerings, keeping the menu fresh and appealing to diners.

San Francisco Bay Area

Started at the age of 8 and recruited from another well known Tae Kwon do(태권도) school Hwa rang Kwan under master shin to be trained to fight nationally. Placed 2nd nationally.

San Francisco Bay Area

- Prepare and cook dishes according to the restaurant's fine dining recipes and standards, paying meticulous attention to detail in plating and presentation.- Collaborate with the kitchen team to ensure the smooth and efficient flow of food preparation during busy service hours.- Follow precise recipes and techniques to maintain consistent taste and quality of dishes, meeting the restaurant's high culinary standards.- Handle and prepare high-quality ingredients, exercising precision in cutting, chopping, and measuring to create exquisite dishes.- Uphold cleanliness and organization in the kitchen area, adhering to strict food safety and sanitation regulations.- Coordinate with the kitchen leadership to ensure all necessary ingredients and supplies are adequately stocked and readily available for service.- Assist in the creation of daily specials and innovative dishes, showcasing creativity and passion for culinary arts.- Communicate effectively with the kitchen team, expediting orders and ensuring a seamless flow of food to the dining area.- Embrace a team-oriented approach, supporting other kitchen staff and collaborating on improving kitchen processes and efficiencies.- Continuously seek opportunities for professional growth and skill development to excel as a fine dining line cook.

San Francisco, California, United States

- Chef & Consultant. - Prepare and train the chef and line cooks for the new restaurant opening within 2 months for the back of the house. - FOH/BOH operations planning with employees and owners.- Built menu recipes and items to be placed on the menu.

San Francisco Bay Area

FedEx Courier Job Duties:- Pick up and deliver packages and parcels to designated locations following specific routes and schedules.- Load and unload packages into the delivery vehicle, ensuring proper handling and security to prevent damage during transportation.- Verify the accuracy of delivery addresses and contact information before departing for delivery.- Utilize handheld devices or scanners to track package delivery status and update delivery records in real-time.- Provide exceptional customer service by interacting with recipients, answering inquiries, and resolving delivery-related issues professionally and efficiently.- Adhere to all safety protocols and traffic regulations while driving the delivery vehicle, maintaining a safe driving record.- Report any vehicle maintenance or operational issues to the appropriate department for timely resolution.- Sort and organize packages at the delivery hub or facility to facilitate efficient and organized delivery routes.- Ensure timely and accurate completion of all required paperwork and documentation related to package delivery and pickup.- Assist with other tasks, such as package sorting, loading, and general warehouse duties, as assigned by the supervisor or management.

Daly City, California, United States

- Achieve and surpass monthly sales targets by effectively promoting and selling cars to customers.- Provide exceptional customer service throughout the sales process, showcasing in-depth knowledge of car models and features.- Conduct product presentations and test drives to highlight the advantages of different vehicles.- Manage paperwork, including sales contracts and vehicle registration documents.Collaborate with the sales team to implement effective sales strategies and promotions.

South San Francisco, California, United States

- Assisted with ordering and picking up supplies.- Carpentry work building and remodeling.

Redwood City, California, United States

Verizon Wireless Customer Service Representative Duties:- Provide excellent customer service by promptly and professionally addressing customer inquiries, concerns, and requests via phone, email, or live chat.- Assist customers with account-related issues, such as billing inquiries, plan changes, device troubleshooting, and service activations.- Educate customers about Verizon Wireless products and services, offering suitable solutions that align with their needs and preferences.- Process customer account changes, including upgrades, downgrades, and plan adjustments, while ensuring accuracy and compliance with company policies.- Troubleshoot and resolve technical issues with mobile devices, wireless networks, and Verizon apps to ensure seamless customer experiences.- Follow established procedures for resolving customer complaints and escalating complex issues to higher-level support or appropriate departments.- Maintain detailed and accurate records of customer interactions and transactions using CRM (Customer Relationship Management(Vision)) systems.- Stay up-to-date with the latest Verizon Wireless products, services, promotions, and policies to provide accurate and relevant information to customers.- Proactively identify opportunities to enhance customer satisfaction and loyalty, promoting Verizon Wireless products and services where appropriate.- Collaborate with team members and supervisors to improve customer service processes and contribute to a positive and efficient work environment.

San Francesco Bay Area

- Assisted in the family business in roofing and construction with estimates alongside my father gathering information, bargaining, learning of contracts, and administrative duties.

Certification

Certification, Full Stack Developer

Git, HTML/CSS, Javascript, React, SQL, Node.js, Express.js

Associate Of Arts - Aa, Culinary Arts/Chef Training

◾ Learning so many type of cuisines in a short period of time ◾ Cooking dozens of cooking styles, techniques, cuisines. ◾ Art on a plate.

Fine And Studio Arts

Bachelor Of Fine Arts - Bfa, Fine/Studio Arts, General

Fine/Studio Arts, General