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Kishan R previously worked as Business Excellence at Unisys and Information Technology Help Desk Manager at Unisys. Kishan R holds Bachelor Of Arts - Ba, Economics, Sociology, History, A + from Bangalore University.
I am a proactive and achievement-oriented, Lean Six Sigma Black Belt professional offering 30 years in enhancing customer experience through operations management, business planning, process improvement, and governance, designing, implementing, transitioning and problem-solving.Associated with various firms and initiating & managing complex, departmental work and driving continuous improvement in metrics, SLA and automation.I am a forward thinking person with proficiency in spearheading various process inductions & design, setting up operations from scratch and mentoring & training the team and building high performance teams, implementing continuous improvement programs and partnering with multiple global stakeholders and working in highly matrix environment; overachieved expectations and exceeded all set goals by enduring excellent customer relationships.
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Bengaluru, Karnataka, India
Successfully established governance on risk, compliance, and quality parametersPromoted a First-Time-Right culture through training, awareness, and reward systemsEfficiently maintained a customer-focused approach to ensure excellent customer experienceImplemented 4 RPA projects in field servicesAchieved 0% attrition for three years
Bengaluru, Karnataka, India
Led two RPA initiatives in EMEA region with an FTE gain of 1.5 with improved quality of 100%Successfully achieved:Q3 customer Experience (Aug-Nov) over target at 94.1%Employee engagement score of 95% for the year 2020, highest in the firmSpearheaded Education vertical for UNICARE, company’s CSR initiativePlayed a key role as a member of Unisys Corporation DEI councilReceived awards like:o EMC Asia Pacific Head for Client Centricity on successful management of services during pandemic in Australia and New Zealando Leadership Award from Unisys for contributions towards APAC, 2020o Award from APAC Director on exemplary service for Dello Award for seamlessly redeploying FTE due to a client contract ending
Bengaluru, Karnataka, India
• Expanded the business in Bangalore Education market and signed up leading educational institutions• Spearheaded content development and digital marketing campaign of the firm• Organized & conducted leadership workshop for Principals of two major international schools in Bangalore and Hyderabad
Bangalore
• Successful career chronicle in setting up various business models from scratch• Spearheaded the entire national business engagement operations for the organization
Bangalore
Operations management,P&L,Client relationship,SLA management,
Bangalore
• Collaborated with Great Place to Work, successfully obtaining First American certification as a great place to work• Managed team within budget and forecast, ensuring financial expediency, and worked within the forecast for cost take-out• Maintained work efficiency through stretch goals and KPI monitoring to improve business performance• Established deep customer engagement to enhance customer intimacy and drive business growth
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Kishan R is based in Bengaluru, Karnataka, India.
Kishan R has worked for Unisys, Prepmyskills, Finfort Infotech, First American (India), and First American India Pvt Ltd.
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Kishan R holds Bachelor Of Arts - Ba, Economics, Sociology, History, A + from Bangalore University.
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