Rohan Kishore U Email and Phone Number

Currently working as a Program Manager for Amazon's Last Mile Operations in South India, focused on quality and defect reduction. My goal is to ensure timely and perfect delivery of packages. To achieve this, I develop metrics, mechanisms, and dashboards to identify and fix defects in our delivery workflow. By analyzing data and collaborating with teams, I drive continuous improvement and elevate the customer experience.Previously, I have worked as the Quality Assurance Manager for the largest fulfillment center of Amazon India. Prior to that, I handled Customer Returns Department as an Area Manager and directly managed 300+ Reportees while simultaneously working on projects to improve productivity, efficiency and quality of the processes employed in the department.Highly Skilled in the usage of Microsoft Office and for development of tools, dashboards and analysis of data to identify defects and to correct them and sustain the results.