Roland Kristoffer De Leon Email & Phone Number

Malibu, California, United States

Los Angeles, California, United States

- Managed transactions and relationships between clients and vendors to ensure that orders are processed and provided on time.- Grew panel of real-estate appraisers by 1200%.- Reduced order processing turnaround time by 70% through the automation of manual data inputs and the creation of dashboards to track performance by client / agent level.- Spearheaded the launch of the website ordering system, increasing daily order quantity by 30%.

Taguig, National Capital Region, Philippines

I was given the opportunity to own critical business functions:Strategic Campaign Development- Managed the full campaign development process from the design, budget costing, P&L forecasting, creation of marketing assets, leads generation, training to frontliners, fulfillment, and post-mortem analysis reporting and recommendation to the Senior Management Team.- Organized the strategic planning and implementation of the first-ever 5% and 4% p.a. savings interest rates in the country, helping the bank maintain a healthy deposit portfolio and exceed YTD targets.- Handled the implementation of the Bank's Loan Loyalty Program and 0% Fixed Term Loan campaigns which contributed to the growth of the Bank's loan portfolio and improvement of the NPL ratio for the year.Product Development- Pioneered the design, implementation, and automation of CIMB’s first Customer Engagement Plan. Newly onboarded customers are led to a highly-personalized journey which consists of personalized touchpoints through omni-channel experience, contributing to an 800% increase in total deposit balance and loan disbursement growth of 450%.- Part of the management team analyzing the loans portfolio based on application/payment behavior and demographics to make data-driven adjustments on the loan product construct.Life Insurance- Grew high-balance customers by more than 700% with the introduction of the life insurance product feature, handling leads generation, fulfillment, performance analysis, and budgeting.Subject Matter Expert for Product Management:- Continuous improvement of the SOP for the CC team to ensure that they efficiently & effectively solve simple/complex problems at Tier 1 level.- POC for escalated customer queries & responsible for formulating solutions by liaising with various stakeholders.

Taguig, National Capital Region, Philippines

Participated in CIMB Bank Philippines' 6-month Digital Innovator Program (Officership Training Program) geared towards Product Management. Promoted as a full-time Product Officer after the 4th month of performance review.

- Spearheaded the planning and execution of the welcoming assembly and party which catered to 300+ attendees, and earned revenues of over PHP100,000- Oversaw operations of all 6 committees, most particularly logistics, finance, and marketing, and assisted in the introduction of the electronic ticketing system- Led a team of 46 members in organizing the 2-part welcoming event for the freshmen

- Spearheaded the organization's first bazaar, which catered to 21 startup businesses, and earned more than PHP100,000 in revenue

- Supervised the creation of partnerships and sponsorships for events handled by the organization- Organized a fundraising event with 120+ participants

Bachelor Of Science In Management, Major In Legal Management, Business Administration And Management, General

High School Diploma

Academic Excellence Awardee