Rachel Light, Mba Email & Phone Number

Welcome to my LinkedIn profile! I am a forward-thinking Technical Manager with a proven track record of success in the fast-paced world of Software as a Service (SaaS). With 7+ years of hands-on experience and a solid foundation in business leadership from my MBA, I am driven to deliver excellence in every aspect of solution design and team management.Technical Expertise: Throughout my career, I have immersed myself in the realm of customer insights gaining a deep understanding of the latest technologies and industry trends. My technical proficiency enables me to make informed decisions and drive the implementation of cutting-edge solutions.MBA-Empowered Leadership: Armed with an MBA degree, I possess a unique blend of technical know-how and strategic business acumen. This combination allows me to view new projects through a holistic lens, aligning them with the company's vision and maximizing a team's value.Driving Innovation: In the competitive landscape of SaaS, innovation is key to staying ahead. I actively encourage new ideas and creative thinking, fostering an environment where we ask "why" to lead to smart, scalable, and sustainable solutions.Strategic Partnership: I worked to develop relationships and leverage my strengths to drive growth, innovation, and value creation. Strong partnerships with stakeholders, clients, and cross-functional teams to build a shared vision and achieve mutual success. Team Management: I take pride in building and leading high-performing teams. I ensure that each team member's strengths are leveraged to their full potential, and look to coach teams in both technical and professional areas. If you are seeking a passionate and experienced Technical Manager who can drive SaaS innovation, lead exceptional teams, and optimize strategic partnerships to deliver outstanding results, let's connect! I'm open to networking, discussing exciting opportunities, and sharing insights within the industry.#TechnicalManager #SaaS #MBA #TeamManagement #Innovation #ResultsOriented #StrategicPartnership

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  Technical Program Manager

  Medallia

  Oct 2020 - Present

  Medallia is the leading force in Experience Management, and as a Technical Program Manager, I play a key role in deploying and managing the award-winning Medallia Experience Cloud Platform for global industry leaders. As a member of the Professional Services team, my mission is to partner with senior decision-makers at our largest clients, empowering them to enhance their customers' perception through data-driven improvements. I work with cutting-edge technology and tackle real business challenges, gaining invaluable exposure to software implementation and servicing in the enterprise space. My passion for technology and analytical mindset drives me to find innovative solutions that delight both clients and colleagues alike.Key Responsibilities:Deployment and Evolution of Medallia Solutions: Leading technical delivery for complex accounts and projects, I collaborate effectively with Project Managers to drive program success through high-quality, scalable architecture that delivers positive business outcomes. I specialize in deploying integrations between Medallia and leading SaaS platforms, such as Salesforce, Adobe, and ServiceNow.Technical Advisory: As an expert on Medallia's platform and technical capabilities, I own and drive the technical health strategy for assigned accounts. My role involves providing direction and advice on architecture, quality, and sustainability of Medallia's programs.Cross-Functional Leadership: I actively identify knowledge gaps and share best practices across Medallia, partnering with Engineering and Product teams on feature releases for assigned accounts. My leadership extends to critical initiatives like Quality, Debt, and Scale, enabling platform and process improvements that meet the growing needs of our clients.