Rahul Kanwar Email & Phone Number

Noida, Uttar Pradesh, India

•Successfully led the onboarding of 10+ enterprise organizations onto the Adobe Digital Learning Platform, achieving a 25% improvement in process efficiency. Collaborated with top-tier management consulting firms, healthcare, and software organizations including Optum, IBM, CVS Pharmacy, Elevance Health, and Deloitte Consulting LLP. The optimized onboarding processes resulted in a 15% reduction in deployment time and a 20% increase in user adoption, demonstrating tangible impact on organizational efficiency.•Spearheaded collaborative efforts with Delivery Managers, CSMs, Sales teams, and Account Managers, driving a 25% increase in customer adoption through Adobe Learning Subscription programs.•Facilitated strategic discussions with stakeholders, providing essential customer experiences and feedback to internal and external partners.•Developed design concepts, defined learning objectives, and created learning activities, resulting in a 30% improvement in course effectiveness.•Implemented new LMS reports and modifications, enhancing operational efficiency by 20%.•Maintained oversight of the L&D curriculum within the Learning Management System- SABA, ensuring accessibility and accountability for both learners and stakeholders.•Conducted comprehensive evaluations of L&D learning programs and activities, leveraging data-driven insights to identify opportunities for enhancement.•Utilized continuous feedback mechanisms to gauge solution effectiveness and scalability across delivery modalities, recommending and implementing scalable learning solutions to boost learner engagement, performance, and customer/ employee satisfaction, aligning with organizational objectives.•Dedicated Vendor Management Specialist with expertise in onboarding vendors, crafting comprehensive Statements of Work (SOWs), and approving invoices. Proven track record of fostering strategic vendor partnerships while ensuring compliance with contractual agreements and regulatory requirements.

Noida, Uttar Pradesh, India

• Oversee the onboarding process for business clients and hold regular deployment sessions.• Create training materials and use telephone and remote training to train new hires in various Adobe applications.• Provided event-by-event live virtual sessions via webinar to a client list.• All Adobe Creative Cloud Webinars can be managed and executed.• To ensure the effective promotion of all Adobe Webinars, collaborate closely with other departments.• Create benchmark criteria to evaluate the webinar program's efficacy and make necessary improvements.• During the process, knowledge base articles are produced for new hires.• Through surveys and discussions with managers, track and evaluate the trainees' progress.• Manages executive-level escalations and offers the best resolution.

Noida, Uttar Pradesh, India

• Handled the licensing related queries of all the SMB customers & partners and working closely with them to find out a resolution.• Actively participated in the launch of Adobe Creative Cloud and handling various tickets raised from Adobe clients• Instrumental in the launch of the Chat processes for Creative Cloud and Volume License Clients

Gurugram, Haryana, India

I provided assistance to end users in troubleshooting software issues related to Microsoft OS deployments and Office 365. Additionally, I assumed the role of overseeing the pilot team for a new line of business, ensuring that they consistently achieved high levels of performance and met monthly targets. Furthermore, I provided support to new hires during their training sessions and assisted in the training of existing staff. In the absence of the Team Leader, I acted as a Shadow TL, which involved handling supervisory calls, managing WFM, and ensuring day-to-day adherence to established protocols.