Dependable IT Support Engineer with 19 years of experience in IT service delivery. Successfully assists end-users with complex technical issues. Actively participated in Infrastructure project as Lifecycles, Migrations, Layout changes, Wi-fi Surveys, Physical asset verifications etc. Focused on continuous service improvement & adept at working effectively unsupervised and quickly mastering new skills- Hardworking with customer service, multitasking, and time management abilities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Highly organized Team Leader leading teams and delivering results. Skilled in problem solving, team motivation, and process improvement.