Director Of User Experience Research
Current- Lead strategic discovery and research engagements for clients including Applebee’s, Blaze Pizza, and First Watch to establish experience goals, metrics and success criteria.- Execute and lead comprehensive evaluative audits on user experience including accessibility, competitive and heuristics for clients including Chico’s, Applebee’s and Chase United.- Lead Strategic Experience engagements to increase the speed and efficiency to conversion utilizing A/B and multivariate testing for clients including Pearson and Texas Roadhouse.- Define, document, and communicate Research Operations practice to baseline and raise efficiencies of research projects company wide.- Collaborate with Insights, Product and Design disciplines to maximize consistency of research deliverables for client projects.- Mentored and trained over 30 researchers on best practices, methods selection and storytelling.- Consistently deliver projects on-time and budget as estimated.